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Frequently Asked Questions

Reasons to buy online

Trade-In

Trade your old device for an instant upgrade1

Trade-Up

Your next-level viewing experience starts here2

Finance up to 60 months from Finance Now* and Q Card**

Spread your costs over 60 months with our finance partners. Make the most of our deals

Delivery and Installation

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* Finance now: 0% interest with equal monthly repayments. Minimum purchase $200. Customers must apply and, be approved for a loan subject to Finance Now’s terms and conditions, fees and normal lending criteria apply. No Establishment Fees and No Monthly Service Fees applies. Full Disclosure of all of the terms of your loan (including the total amount payable over the term of the loan) will be provided to you prior to finalising the loan.

It is important to note that the address entered on your loan application matches the delivery address provided on samsung.com/nz. If there is a discrepancy, Samsung New Zealand may reach out to you with an order cancellation notification, and you may need to place a new order. In addition, any discount codes that were used to facilitate the order will be cancelled.

Please Note: Trade In is not available for purchases made using Finance Now.

Samsung New Zealand reserves the right to amend, suspend, or withdraw the offer and these T&Cs at any time without prior notice.

** 12/24/36/48/60 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800/$1,000/$1,200 respectively. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.

1 Trade-In bonus only available with instant Trade-In. After Pay, Q Card, G Pay, Finance Now etc. are not available for transactions involving Trade-In. For more information and T&Cs, visit the website at Samsung NZ | Trade-In and save – Upgrade now to the latest Galaxy. All Trade-In transactions will be subject to the full Trade-In Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-In Terms and Conditions.

2 Samsung Electronics New Zealand Limited Online Store Trade Up Program. Terms and Conditions apply..

3 Free NZ Delivery subject to Customer Terms and Conditions of Sale. Current delivery exclusions are Great Barrier Island, Chatham Islands and Stewart Island.