Samsung Care+​

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Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.

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Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Accidental Drops Accidental Drops

Accidental Water Damage

Fully soaked? Don’t worry about it.

Water Damage Water Damage

Liquid Accidents

Spilled a drink? No need to sweat.

Liquid Accidents Liquid Accidents

Loss & Theft

Lost your device? We'll replace it.

Loss & Theft Loss & Theft

1All coverage features above are subject to 2 claims per year over 2 years and each claim is subject to an excess. Please see your terms and conditions to learn more.

Here's what's covered

Accidental damage

Get the unlimited cover for cracks, drops or spills.2

Accidental damage icom Accidental damage icom

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Software issues icon Software issues icon

Certified care

Samsung certified technicians will fix your device using genuine parts.

Certified care icom Certified care icom

Theft & Loss coverage

Add Theft & Loss coverage and your Samsung Galaxy device will be replaced if it's lost or stolen.

Theft & Loss coverage icon Theft & Loss coverage icon

Battery replacement

We’ll replace your battery if it’s below 80% capacity.3

Battery replacement icon Battery replacement icon

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.4,5

At home or abroad icon At home or abroad icon

2 claims in 2 years

Make up to 2 claims within 2 years, and save with a low deductible per claim.

2 claims in 2 years 2 claims in 2 years

Fast repair services

Get your device repaired quickly.

Fast repair services icon Fast repair services icon

Select your device to find out your coverage details6,7

SmartPhone

Tablet

24 Months
Accidental Damage and Theft

$399.98

Galaxy S24

Galaxy S9

Galaxy S24+

Galaxy S9+

Galaxy S24 Ultra

Galaxy S9 Ultra

Galaxy S25

Galaxy S10+

Galaxy S25+

Galaxy S10 Ultra

Galaxy S25 Ultra

Galaxy S11+

Galaxy Z Fold 6

Galaxy S11 Ultra

Galaxy Z Flip 6

-

Galaxy Z Fold 7

-

Galaxy Z Flip 7

-

Galaxy Z Flip 7 FE

-
  • 6Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST.
  • 7Samsung Care+ coverage may vary by country, model and claim excesses may apply.
Terms & Conditions Privacy policy

Upgrade with a higher trade-in value with Samsung Care+*

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Upgrade with a higher trade-in value with Samsung Care+*

Buy now

Upgrade with a higher trade-in value with Samsung Care+*

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How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.**

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Buy with your new purchase Buy with your new purchase

2. Buy within 30 days of your purchase

You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site
Buy within 30 days of your purchase Buy within 30 days of your purchase

How to claim your benefits***

Call 0800 453 975* or,
email samsungcareplusanz@assurant.com

With your Full Name, Contact Details and the Device IMEI or Serial Number of the Covered Item.

*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 1 Accidental damage happens Step 1 Accidental damage happens

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 2 Submit a claim Step 2 Submit a claim

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Step 3 Get quick repairs Step 3 Get quick repairs

Step 4
Pay easily with a discount

Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.

Step 4 Pay easily with a discount Step 4 Pay easily with a discount

Frequently Asked Questions

  • 1. Where can I purchase?

    You can purchase Samsung Care+ on:
    •Samsung.com Online Store (when you buy an eligible device purchase now) or,
    •Samsung Care+ Online Portal (within 30 days of eligible device purchase)

    Eligible devices are as follows:
    •Mobile phones models:
    ⚬ Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra
    ⚬ Galaxy Z Flip6 and Galaxy Z Fold6
    ⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
    ⚬ Galaxy Z Flip5 and Galaxy Z Fold5
    ⚬ Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
    ⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
    •Tablet models:
    ⚬ Galaxy Tab S10+ and Galaxy S10 Ultra
    ⚬ Galaxy Tab S9, Galaxy Tab S9+ and Galaxy Tab S9 Ultra

  • Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).

  • You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions ↗.

  • Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.

  • The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:

    ⚬ The cover is cancelled
    ⚬ The maximum number of successful claims have been paid;
    ⚬ The cover amount is paid; or
    ⚬ The cover otherwise ends in accordance with the  Terms and conditions↗ or relevant law.

  • To lodge a claim, please contact us:
    ⚬ By calling: 0800 453 975; or
    ⚬ By emailing: samsungcareplusanz@assurant.com

  • The exclusions within our Terms and conditions↗ set out what is not covered under this cover

  • You may cancel this your policy at any time by advising Us:
    • by emailing at: samsungcareplusanz@assurant.com ; or
    • by calling: 0800 453 975.
    Virginia Surety Company, Inc (CN 920 655) [insurer underwriting your Samsung Care+ policy] will respond to You within 7 days of receiving Your request.
    Full Refund
    We offer a 21 day Cooling Off Period. If You should decide for any reason whatsoever that Samsung Care+ Cover does not suit Your needs, You may cancel Your Samsung Care+ Cover Agreement and receive a full refund of the amount paid (as long as no claims have been lodged before You cancel).

    Pro-Rata Basis Refund
    If the Cover is cancelled after the 21 day Cooling Off Period, We will retain the proportionate premium for the time during which Cover has been provided and We will not refund the amount paid for Cover if You have already made a claim. All refunds for cancellations are calculated for the unexpired portion of the Cover on a pro-rata basis.

* Device and screen images simulated for illustrative purposes.

** Finance now: 0% interest with equal monthly repayments. Minimum purchase $200. Customers must apply and, be approved for a loan subject to Finance Now’s terms and conditions, fees and normal lending criteria apply. No Establishment Fees and No Monthly Service Fees applies. Full Disclosure of all of the terms of your loan (including the total amount payable over the term of the loan) will be provided to you prior to finalizing the loan. It is important to note that the address entered on your loan application matches the delivery address provided on samsung.com/nz. If there is a discrepancy, Samsung New Zealand may reach out to you with an order cancellation notification, and you may need to place a new order. In addition, any discount codes that were used to facilitate the order will be cancelled.

Samsung New Zealand reserves the right to amend, suspend, or withdraw the offer and these T&Cs at any time without prior notice.

*** Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply.

1 All coverage features above are subject to 2 claims per year over 2 years and each claim is subject to an excess. Please see your terms and conditions to learn more.

2 Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.

3 Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity.

4 Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.

5 Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.