One Free Screen Repair Claim

Get a one-time free claim on an out-of-warranty screen repair within 12 months of purchase.*
See: Terms & Conditions below.

Diagnostic Device Checks

Keep your Samsung Galaxy device at peak performance with diagnostic device checks performed by our friendly Samsung Customer Service Consultants at a Samsung Studio or via the Samsung Members app.

Hassle-free Data Transfer

Receive dedicated switching service using Samsung Smart Switch from our Customer Service Consultants at a Samsung Studio.

To learn more, call 0800 SAMSUNG

Free screen repair

One free screen replacement is included with any purchase of Samsung Galaxy Note10+, Note10, S10+, S10 or S10e from Samsung Studios or our Online Shop.

Enjoy 12-month care from the date of purchase of your new device.

Terms & Conditions apply. See below.

Note10+ in Aura Glow with a blue S Pen

Terms & Conditions apply. See below.

Terms & Conditions:

1. Offer available to customers who purchase an S10e, S10 or S10+ between 22 February 2019 and 29 February 2020 or a Note10 or Note10+ from 09 August 2019 from either the Samsung NZ Online Shop or Samsung Studios.

2. The Offer is valid for 12 months from the date of purchase and for one screen repair only to each Galaxy S10e, S10 or S10+ where the screen has been damaged.

3. All other types of non-warranty damage, or damage additional to the broken screen, is not covered under this Offer. If additional repair is required, this will be charged to customer at normal user induced fault rates.  See Exclusions below for further details.

4. Offer cannot be transferred to other device.

5. Offer cannot be exchanged for cash.

6. To be eligible for free screen repair, repair must be through Samsung Customer Service Plaza (book through 0800 SAMSUNG/0800 726786) and may be delayed when spare parts are not available in repair centre.



· Use of the Product other than for its ordinary and generally accepted purposes, including deliberate damage to product.

· Products where the serial number and/or product identification numbers has been removed or made illegible.

· Internal damage to smartphone product such as the internal hardware and software that is not damage related to the screen.

· Additional damage to the product (e.g. rear cover/sides or additional internal component damage) excluding damage to the screen.  Water or liquid damage affecting the overall performance of the product.

· Damage or defects caused by use of or in connection with software, hardware and or services not manufactured, supplied or authorised by the Samsung New Zealand.

· Unauthorised maintenance, repair, disassembly, alteration or modification.

· Use of the product in conjunction with any device, accessory or software not approved by Samsung New Zealand or any New Zealand telecommunications network.

· Handling, storage, installation and operation of the product contrary to the instructions, specifications and environmental requirements (including power supply) advised in the Product manual or user guide.

· Software viruses, fire or acts of God.

· Goods purchased from outlets other than the Samsung Studios in Riccarton, Sylvia Park, Albany or the Samsung New Zealand Online Store. Excluded from the Offer is any member/employee sales portal.