General delivery services, fees & coverage
The Samsung Online Store works with professional logistics partners to deliver your order directly. Small items such as mobile devices and accessories are shipped in parcel packages while large products such as washing machines and refrigerators are delivered to you by our delivery partners.
Delivery Estimates
The delivery timeframe includes shipment preparation and leadtime for delivery to the provided address.
- Small item delivery: Usually within 5 working days (except for pre-order period, holiday or out of stock situation)
- Big item delivery: Usually within 14 working days (except for pre-order period, holiday or out of stock situation). You will be contacted by our delivery partner to arrange a drop off time with you.
Shipping Cost
- All deliveries across Auckland are free (excluding Great Barrier Island, Chatham Islands and Stewart Island). For North Island, free delivery is only applicable for Mobile, Wearables, Monitors and TV category. All other product categories will be charged $49 across North Island. For South Island, free delivery is only applicable for Mobile, Wearables, Monitors and TV category. All other product categories will be charged $79 across South Island.
If the delivery of these items cannot proceed the delivery may be postponed or the item may be returned to Samsung New Zealand.