My product has arrived damaged. How do I return it?

If you are accepting a delivery face to face (By the Parcel Force or the courier) and you see that your parcel/item is damaged and you are worried about the product inside being damaged also you can refuse to accept the delivery.



After refusing the delivery, the item(s) will come back to Samsung. You can choose to have a refund or receive a new unit from Samsung. The refund and replacement can take up to 10 days from receipt of the item(s).

If your item arrives damaged it is important that you let us know as soon as possible at estorenz@samsung.com and we will help you to have the item returned or replaced.

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