Some of my online devices appear offline in the SmartThings hub

Last Update date : 25 February 2022
Smartphone with devices in the SmartThings hub.

If some of the devices connected to your hub appear offline, check the following:

  • Check that the devices are turned on. 

If a device has not been connected in a while, the battery may have died. Check the battery and replace it, if necessary. Then recheck the device connection again.

  • Check the distance between the hub and device, and for any obstacles that may be blocking the signal. Another device may have functioned as a repeater (Zigbee Repeater) between the malfunctioning device and hub. Removing such a device may impact the connections of other devices.

Move the offline device as close as possible to the hub, with no obstacles in between and recheck the connection status. 

  • Restart the SmartThing hub by turning it off and on. Then recheck the connection status.

  • If the affected device still appears as offline, delete, and re-register the device.

1. Delete the registered device from SmartThings

Step 1. Device icon highlighted on the SmartThings home screen. Step 1. Device icon highlighted on the SmartThings home screen.

Step 1. Tap ¨Devices¨to see your devices.

Step 2. Press and hold device to delete on the SmartThings app. Step 2. Press and hold device to delete on the SmartThings app.

Step 2. Press and hold device to delete.

Step 3. Edit device options on the SmartThings app. Step 3. Edit device options on the SmartThings app.

Step 3. Tap ¨Edit¨.

Step 4. Delete device on the SmartThings app. Step 4. Delete device on the SmartThings app.

Step 4. Tap ¨Delete Device¨.

2. Re-register the device following the original device registration procedure

Step 1. More icon (+) selected on SmartThings app. Step 1. More icon (+) selected on SmartThings app.

Step 1. Tap More (+) at the top of the screen.

Step 2. Select Add device option. Step 2. Select Add device option.

Step 2. Tap ¨Device¨to add a device.

Step 3. A list of devices with Add device displayed at the top on the SmartThings app. Step 3. A list of devices with Add device displayed at the top on the SmartThings app.

Step 3. Tap the type of device you would like to add.

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