What to do if water is leaking from the Washing Machine

Last Update Date : Dec 22. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

Here are the things that you may want to check in a scenario wherein there is water leaking from the Washing Machine.

Note: This article generally applies to all types of Washing Machines (Front Load, Top Load, Washer and Dryer Combo)

1 Check the door and remove any obstructions which may hinder it from closing properly.

The door may not be closed properly or laundry may be caught in the door

2 Check for any kinks/damages to the hoses and tighten any loose connections.

Improperly installed connections, and damage to the hoses (such as the hose from the tap) may cause leakage.

3 Check if the Drain Hose is positioned the same way as the image below

A drain hose in the wrong position may also cause leakage.

What to do if water is leaking from the Washing
4 Check whether the filter cap is closed properly and that the Debris Filter is free of clogs.

Leakage may also result from an improperly closed debris filter cap or from a clogged debris filter.

5 Ensure that the Washing Machine is not overloaded.

Overloading the washing may also cause leakage, make sure that the capacity of the Washing Machine is being observed.

6 Confirm that the Washing Machine is installed on Stable and Level Ground.

Leaks can also occur if the Washing Machine is installed on unstable/non-level ground.

7 Check by slowly opening the tap and checking if the pressure is too high.

Leaks can also occur if the pressure from the water tap is too high.

8 Confirm that the Detergent Drawer is properly closed.

Leaks can also occur if the detergent drawer is not properly closed.


If the problem persist, the unit may require service. Contact Samsung Customer Service as per info below.

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us