What to do if water is leaking from the Washing Machine

Last Update date : Jun 26. 2023

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Here are the things that you may want to check in a scenario wherein there is water leaking from the Washing Machine.

Note: This article generally applies to all types of Washing Machines (Front Load, Top Load, Washer and Dryer Combo)

1 Check the door and remove any obstructions which may hinder it from closing properly.

Lints and hair stick to the seal (diaphragm) which can cause water leak from the door. Please ensure this is cleaned before use.

2 Check for any kinks/damages to the hoses and tighten any loose connections.

Improperly installed connections, and damage to the hoses (such as the hose from the tap) may cause leakage.

3 Check if the Drain Hose is positioned the same way as the image below

A drain hose in the wrong position may also cause leakage.

What to do if water is leaking from the Washing
4 Check whether the filter cap is closed properly and that the Debris Filter is free of clogs.

Leakage may also result from an improperly closed debris filter cap or from a clogged debris filter.

For more information, see Debris filter cleaning.

5 Ensure that the Washing Machine is not overloaded.

Overloading the washing may also cause leakage, make sure that the capacity of the Washing Machine is being observed.

6 Confirm that the Washing Machine is installed on Stable and Level Ground.

Leaks can also occur if the Washing Machine is installed on unstable/non-level ground.

7 Check by slowly opening the tap and checking if the pressure is too high.

Leaks can also occur if the pressure from the water tap is too high.

8 Confirm that the Detergent Drawer is properly closed.

Leaks can also occur if the detergent drawer is not properly closed.


If the problem persist, the unit may require service. Contact Samsung Customer Service as per info below.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Want an upgrade instead?

Want an upgrade instead?

If you are an existing Samsung Customer, check with our staff to enjoy a discount off your next purchase.
Call 0800 726 786, and press option 1 for Sales
T&C’s apply.

Thank you for your feedback!