How to recover a lost or stolen phone via [Find My Mobile]

Last Update Date : Jan 23. 2018

* Please note, this section is designed to give you basic product information, also refer to your user manual for more details.

There is an easy way to protect your personal data or to recover the phone if you lost it or is stolen by someone. Please follow the steps below to setup [Find My Mobile]:

1 On your phone, go to settings->Security->Remote controls->Introduction to remote controls.
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
2 Click [OK] ->Add your Samsung account, then switch [remote controls] to [ON].
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
4 Login with Samsung account; agree the [Agreement] popped up.
How to recover a lost or stolen phone via [Find My Mobile]
5 Once system located your phone, click [LOCK MY DEVICE] from the manual on the right side, then Lock.
How to recover a lost or stolen phone via [Find My Mobile]
6 Now, you may set a PIN or enter a message to the display. You can also unlock the phone with your Samsung account passcode.
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
7 You can also retrieve the logs via [Find My Mobile]; go to [RETRIEVE LOGS] from the manual on the right side, click [RETRIEVE LOGS]; the logs will be retrieved after few mins.
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]
8 If you do worried about your personal data, you can reset the device by go to [WIPE MY DEVICE] from the manual on the right side, enter your Samsung account passcode with the security code. Once done, your device will performing factory reset to remove all the data.
How to recover a lost or stolen phone via [Find My Mobile]
How to recover a lost or stolen phone via [Find My Mobile]

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