How to use the Samsung Email app and how to open attachments on a Galaxy phone

Last Update date : May 26. 2021

On your Galaxy phone, you can use the Samsung Email app that allows you to conveniently use various email service providers. Check out the guide below to learn how to add multiple email accounts and view attachments.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

How to add an email account to your smartphone

To set up an email account in the Samsung Email app there are two ways of automatically setting it or manually setting it up. Email accounts such as Google, Yahoo, and Microsoft can be automatically linked, while other accounts can be linked manually.

Note: The Samsung Email app can be downloaded from the Galaxy Store or Google Play Store.

Case 1. E-mail client like Google, Yahoo, and Microsoft

If you use an email client from Google, Yahoo, or Microsoft, all you need is an email address and password. To connect to the email client, the app set up the account type and server settings automatically.

Step 1. Open the Email app, and then select the type of email account you want to add.

Step 2. Enter your account information to login.

email account step1

Note: The sign-in step may vary depending on the type of email you have. After the app is connected to your email client, you may need to approve the privacy policy to the settings it needs to function correctly.

To add another email address, tap on the Email settings icon, and then choose + Add account. You can view the multiple email accounts at once within the Samsung Email app.

email add account step2
Case 2. E-mail client other than Google, Yahoo, and Microsoft

If you use an email client other than Google, Yahoo, or Microsoft, you will need to set up your account manually.

Step 1. Open the Email app, and then select the Other.

Step 2. Enter your account information, and then tap on the Manual setup button.

email settings manual step1

Step 3. Select the account type that is best for you. If you are using your emails on multiple devices, it is recommended to select IMAP account.

Step 4. Enter your Incoming server and Outgoing server details. If you are using an email client that is recognized by the Samsung Email app, these sections should have autocompleted. Tap Sign in to finish setting up your email.

email settings manual step2

Note: If you need detailed information about your email settings, your email provider can provide you with support.

How to compose and send emails

The Samsung Email app enables you write and send emails from your existing email accounts. You can also attach files from your phone to send.

Step 1. Open the Email app, and then tap the compose icon in the bottom right corner.

Step 2. In the To field, enter the email address of the person you want to send an email to. You can also tap the contact icon to choose an existing contact. 

email conposing step1

Step 3. Enter the email subject in the Subject field and type out your message in the message box.

Step 4. When you're done writing your email, tap the send icon (paper airplane) in the top right corner.

email composing step2

Note: Once an email has been sent, you cannot recall or edit the email.

Add attachments to send

You can use the Samsung Email app to send files from your phone as email attachments. Start by composing an email.

Step 1. Tap the paperclip icon.

Step 2. Select the app where the files that you want to send are stored.

email attach file step1

Step 3. Select the files that you wish to send, and then tap Done.

Step 4. Your files will appear in the body of your email, and then tap the send icon.

email attach step2
Download and view email attachments

If emails contain an attachment, a paperclip icon will be displayed next to the email in the mailbox. When you save an attached file, it is saved in the internal storage of your phone, and you can find the file in the Downloads folder in the My Files app.

Find out more about using the My Files app at ‘How to manage files on your Galaxy Phone’ with Samsung Support.

Step 1. Open the Email app, and then select the email that has an attachment.

Step 2. Tap on the attachment or tap Save to download it.

email attachment download step1

Step 3. Once your attachment has finished downloading you will be prompted to open it with a suggested app. If you would like to open the attachment, tap on your preferred app.

email attachment download step2
What to do when the downloaded attachment won't open?

If the downloaded attachment won't open, first check the format of the attachment. Once the attachment has been downloaded it can be found at any time in the My Files app. In order to open the downloaded file, most of the supported apps are already installed on your phone, but you may need a special viewer app for that file.

If the file doesn't open even though it's an attachment in a format recognized by the device, you may be able to fix the problem by removing the email account and adding it again. Follow the steps below to delete your account.

Step 1. Open the Email app, and then tap on the Menu icon.

Step 2. Tap on the Settings icon, and then select the account that you want to remove.

Step 3. Tap on Remove on the top right, and then tap Remove in a pop-up again.

Note: Device screenshots and menus may vary depending on the device model and software version.

If you are experiencing difficulties with your Samsung mobiles, tablets, or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.

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