How to use Diagnostics in the Samsung Members app on your Galaxy device

Last Update date : Dec 22. 2021

Check your device performance with Samsung Members. Is a specific function of your device not working properly? Do you want to know your current battery level? Before visiting a service center, try checking the performance of your device using self-diagnostic tools. The Diagnostics feature of the Samsung Members app can provide a self-diagnosis and can analyze more than 24 different features and functions of your phone, including Battery, NFC, SIM card, Mobile network, Sensor, Speaker, Camera, Touch screen, Wired headphones, Face Recognition, Bluetooth etc.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Samsung Members app

On the Samsung Members app, you can find answers to frequently asked questions and see tips and tricks regarding your Galaxy device. Before visiting your local Samsung Electronics Service Center, check out the app which provides and supports convenient services such as Diagnostics, error report submissions, Remote support, OS upgrades, feedback about questions and concerns etc. It is installed by default on Galaxy devices and can be downloaded from the link below.

Click here to download the Samsung Members app.

Self-Diagnostic check on the Samsung Members app

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Samsung Members app Get help Samsung Members app Get help

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

View tests under Diagnostics View tests under Diagnostics

Step 2. Tap View tests located under Diagnostics.

Test all of Diagnostics Test all of Diagnostics

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.

galaxy run through the checks galaxy run through the checks

Step 4. Your Galaxy phone will then run through the checks.

run through the checks run through the checks

Step 5. Follow the on-screen instructions to complete the check.

Proximity recognition Proximity recognition

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Proximity recognition Proximity recognition

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

specific diagnotics specific diagnotics

Step 8. For individual diagnostic checks, you can view your results after the check is complete.

If you encounter an unexpected issue while using your Galaxy device, try submitting an error report through the Samsung Members app. Attaching a log file will help greatly in analyzing the cause of the issue. After analyzing the log file and confirming the cause of the issue, we will send a response through Samsung Members.

Get help of Samsung Members app Get help of Samsung Members app

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

error reports error reports

Step 2. Scroll and select Error reports.

error reports error reports

Step 3. Select the device issues you are experiencing from the list.

error reports error reports

Step 4. Choose the frequency of the issue you are experiencing and press the airplane icon to submit your report.

Note: Device screenshots and menus may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

Thank you for your feedback!