When trying to connect my S health activity tracker, the connection keep disconnected!
* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.
Q : When trying to connect my S Health Activity Tracker device with mobile via Activity tracker application, connection do not be established and is disconnected continuously. It’s very inconvenience. What should I do for this ?
A: Sorry for your inconvenience.
If disconnection symptom between S Health Activity Tracker device and mobile appears , please check the Activity Tracker application version installed on your device. Compatibility issue between Activity Tracker and mobile devices may appear when Activity Tracker of old version is installed. To resolve this, please update the Samsung Activity Tracker application to latest version “1.42”.
Even though the application will be usually updated automatically, if not so on your device, please update manually by next steps. Samsung encourages users to keep your software and apps updated to latest version.
** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.
For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."
Please click the submit button below to share your feedback with us. Thank you for your participation.
Thank you for your feedback!
Please answer all questions.