When trying to connect my S health activity tracker, the connection keep disconnected!

Last Update date : Nov 23. 2020

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 




Q : When trying to connect my S Health Activity Tracker device with mobile via Activity tracker application, connection do not be established and is disconnected continuously. It’s very inconvenience. What should I do for this ?


A: Sorry for your inconvenience.
If disconnection symptom between S Health Activity Tracker device and mobile appears , please check the Activity Tracker application version installed on your device. Compatibility issue between Activity Tracker and mobile devices may appear when Activity Tracker of old version is installed. To resolve this, please update the Samsung Activity Tracker application to latest version “1.42”.
Even though the application will be usually updated automatically, if not so on your device, please update manually by next steps. Samsung encourages users to keep your software and apps updated to latest version.






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