Why I need to keep Firmware on my TV up to date?

Last Update Date : Dec 21. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 

Please remember that you don’t pay anything to your TV’s manufacturer after you’ve purchased the product and TV manufacturers rarely benefit directly from updating the firmware on TVs.

It costs a great deal of money to develop and test an firmware before it is released and manufacturers do this to provide you with on going support and to maintain customer satisfaction.

Why are TVs (and other products like set-top boxes, home theatres) updated?

• If some online services such as YouTube, Netflix and etc. change their requirements for devices connection to their service than TV also will need a software update.

The changes might not be apparent to you but it could be that in some time soon an app will become unusable because the software was not updated on your TV.

• If there are some changes to the broadcast system happening now or in the future and in order to continue watching channels or to get an improved service, you need the update.

• Some updates add things like improved energy efficiency or improved HDMI compatibility (this is always an on-going challenge for manufacturers).


Please update your devices and keep them up to date. These releases are for your benefit. 


How to update your Firmware?

1 You can update your TV if you are connected to internet as per below guide or
2 Visit http://www.samsung.com/nz/support/downloadcenter/ and search for the model of your product. Download the latest firmware and then extract to a USB memory card/drive. If you require assistance with this, please contact us on the below information.

MENU->Support->Software Update-> Update Now and follow the on screen instruction

Why I need to keep Firmware on my TV up to date?

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us