Air Conditioners FAQs

Find answers to all your questions about Samsung Air Conditioners here.

  • Q. What kinds of air conditioners can I use at home?

    Samsung offers several types for different spaces and needs. Single split systems connect one outdoor unit to one indoor unit—great for cooling a single room. Multi split systems connect one outdoor unit to multiple indoor units, allowing you to cool several rooms independently. Indoor unit options include the Bespoke AI WindFree™ Wall-mounted, Wall-mounted, 1-Way Cassette, and 4-Way Cassette models.

  • When buying a Samsung wall air conditioner, consider the following:

    • • Airflow technology: Check if it uses WindFree or conventional cooling modes.
    • • Energy efficiency: Look for models with good energy ratings to save on bills
    • • Heating function: Choose a unit with heating if you need year-round climate control.
    • • Air filtration: Features that reduce dust and allergens for cleaner air.
    • • Noise level: Quiet operation is important for comfort, especially in bedrooms.
    • • Smart control: Compatibility with apps like SmartThings for remote control.
    • • Ease of cleaning: Filters and parts should be easy to clean and maintain.

  • Samsung WindFree AC works differently from a conventional AC by gently spreading air for a comfortable, draft-free cooling experience.

    • • WindFree AC: In addition to blowing direct air strongly, it gently spread cool air through thousands of tiny holes to maintain a even temperature without blowing.
    • • Conventional AC: Blows air directly and strongly, which can cause uneven cooling and uncomfortable drafts.

    This makes WindFree AC more comfortable and pleasant for indoor use.

  • The Bespoke AI WindFree offers advanced comfort and energy-saving features:

    Combines WindFree cooling with AI-powered comfort for a customized experience.
    AI Fast & Comfort Cooling1 automatically adjusts settings based on room conditions.
    AI Energy Mode2 reduces power consumption.
    Comfort Drying controls humidity without over-cooling the room, keeping your space dry and pleasant even in damp weather.
    SmartThings app3 lets you control, schedule, and monitor energy use from your phone.

    Learn more about Bespoke AI WindFree >

  • Samsung WindFree air conditioners have smart AI functions that make cooling comfortable and efficient:

    • • AI Fast & Comfort Cooling4: Analyzes your usage patterns and room conditions to activate Fast Cooling and then switch to WindFree Cooling to maintain an ideal temperature.
    • • AI Energy Mode5: Automatically adjusts cooling levels based on your habits and room conditions to save energy without sacrificing comfort.
    • • SmartThings integration6: Allows you to control, schedule, and monitor your air conditioner remotely from your phone.

    All these features work together with WindFree technology to keep your space cool and draft-free, while saving energy and making daily use easier.

  • Regular maintenance includes cleaning the air filter every two weeks or whenever the filter-cleaning reminder appears. The front panel or WindFree panel should be cleaned monthly, and the indoor unit’s exterior can be wiped as needed. An annual inspection by a qualified technician is recommended to check the indoor and outdoor units, electrical connections, and refrigerant tubes. For outdoor units installed near coastal areas, a corrosion inhibitor should be applied at least once a year.

  • Before installing a Samsung AC, check the following:

    Make sure the space fits the indoor unit size with enough room for airflow.
    Confirm the wall is strong enough to hold the unit securely.
    Avoid placing near heat sources or blocking airflow.
    Hire a professional technician authorized by Samsung to ensure correct placement and safety.
    Please note that a professional installer may refuse to install the product if the home setup does not meet the product's requirements.

    Product Manual or Service Center >

  • Choosing the right model starts with identifying the room size and matching it to the recommended cooling capacity. The Samsung AC Selector helps estimate the appropriate capacity and highlights models with features such as WindFree™ Cooling, inverter efficiency, air purification, and smart connectivity. This makes it easier to find an air conditioner that suits the space and preferred comfort level.

    https://www.samsung.com/ph/air-conditioners/selector/

  • The PM 1.0 Filter line-up may differ between regions.
    The Samsung’s washable PM 1.0 filter captures ultra-fine dust (1.0 μm) and has a micro fan to trap and remove particles. It’s washable and reusable.

    The PM 2.5 filter captures larger particles (2.5 μm) and certain allergens, but usually needs replacing.

  • Samsung offers disposal services for old appliances within Greater Metro Manila to support proper and eco-friendly handling. For full details and assistance, contact the Samsung Customer Care team. The installation area must also be clear of debris, liquids, or any obstacles before the new unit is installed.

    https://www.samsung.com/ph/support/contact/

  • Samsung air conditioners may need consumables like air filters (washable PM 1.0, PM 2.5, or deodorizing types) and remote control batteries (AA or AAA). Filters should be cleaned or replaced every few months, depending on usage and air quality. Always use genuine Samsung parts for best performance, available from Samsung’s official parts store, certified dealers, or trusted online shops.

  • An inverter air conditioner uses a variable-speed compressor that adjusts its power to maintain the set temperature more efficiently. This helps reduce energy consumption, minimize noise, and keep the room temperature more stable. A non-inverter air conditioner operates at a fixed speed, switching fully on or off to cool the room, which can result in higher energy use and more noticeable temperature fluctuations.

  • Q. What is the delivery fee?

    Visit our Shop FAQ about General delivery services, fees & coverage for more details.

    Delivery options and pricing >

  • We do nationwide shipping for mobile products. For audio/video products and accessories, monitors, and digital appliances, we ship within Metro Manila and serviceable GMA areas.

    We are also extending our delivery coverage for select TV and sound device products to other select areas in North/South Luzon, Visayas, and Mindanao

    Learn more >

  • Product setup
    Professional installation and configuration of your Samsung products, ensuring they are ready to use right out of the box.

    Product start-up and commissioning
    On-site assistance to test and demonstrate your new product, resolve any technical issues or concerns, ensuring your products function flawlessly.

    Post-installation support
    Guidance and support after installation to help you get the most out of your Samsung products.

  • Installation fees will be charged separately by our authorized service centers and will not be included upon checkout.

  • Samsung cares about the environment, if you are located within Greater Metro Manila, we can dispose of your old appliances. For more information please contact our Customer Care team here.

    The installation location should be clean of any debris, liquid, etc., which may impede the installation of the new product.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • Whether your order will be delivered at home or picked up in-store, you will be required to present a valid identification document that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person.

  • Yes you will be able to track your order.

    We process all shipments through reputable shipping service providers. Once your order has been shipped, you will receive an email with a tracking number and link that you can use to track the shipment.

    If you made a purchase using Guest Check-out:
    1) Select 'My Samsung'.
    2) Select 'Orders'.
    3) Enter your order number – you will find this in the confirmation email sent to you once your order has been made.
    4) Enter the same email address at the time you made the order.
    5) The status of your order will be displayed on this page.

  • If your order is at the "Preparing for delivery" stage, which means it has not yet been shipped out, this can be considered and accommodated on a case-to-case basis. You may reach out to us via our Customer Care live chat.

  • You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return. For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here. For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

  • You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return.

    For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here.

    For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

  • If your order has not yet been prepared for dispatch, you can still cancel it.

    You can cancel it through the self-service ‘Cancel Order’ button available in your Orders page. If your order has reached ‘Awaiting dispatch’ status, cancellation on the website will no longer be possible.

    Upon cancelling your order, you relinquish the item you ordered and acknowledge that you may no longer have one for yourself at the moment you place a new order. This includes all discounts, perks, and promos that have been applied to the cancelled order.

  • Returning an item will not cost you anything, but is only possible given the following reasons:

    - Item is damaged or malfunctioning
    - Return is initiated within the 7-day as per warranty policy
    - Item is still in the Philippines


    Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.

    To better assist you or for additional questions, please reach out via chat here.

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background. A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background.
  1. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  2. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

  3. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  4. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  5. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

  6. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.