Laundry Combos FAQs
Find answers to all your questions about Samsung Laundry Combos here.
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Q. What are the benefits of using the Samsung Bespoke AI Laundry Combo?The Bespoke AI Laundry Combo combines washing and drying in one sleek appliance, saving you both time and space. Its AI technology helps adjusts a cycle to suit your fabrics, while using less energy. Plus, smart features make your laundry routine faster, easier, and more efficient.
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Q. How is the Bespoke AI Laundry Combo different from a traditional washer-dryer combo?Unlike traditional combos, the Bespoke AI Laundry Combo uses an innovative Heat Pump Drying System. Heat Pump Drying technology offers a revolutionary drying performance. By improving the efficiency of the internal circulation of air, it prevents fabric shrinkage and uses less energy than the traditional combo. Hot air that has been used to dry your laundry is continually recycled by reheating and dehumidifying it in the heat exchanger. So it reuses and transfers heat efficiently.
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Q. How do I buy and maintain the drying filter for Samsung Washing Machines?The drying filter ensures smooth airflow during the drying process. Simply remove it, clear away any lint, and replace it when it’s worn out. You can buy replacements directly from Samsung.com, making maintenance quick and easy.
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Q. Can I reverse the door opening direction on the Bespoke AI Laundry Combo?The Bespoke AI Laundry Combo features a single-direction door design and cannot be reversed.
Check your laundry space layout before installation to make sure the door direction works for you. -
Q. What is the automatic detergent dispensing feature, and why is it useful?The Flex Auto Dispense System automatically measures and dispenses the ideal amount of detergent and fabric softener for each load. This saves you time, prevents waste, and ensures consistently great cleaning results.
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Q. How do I clean the heat exchanger to remove dust and keep my dryer working well?The Auto Condenser Cleaning System sprays the heat exchanger with water before drying begins, clearing away lint and dust. This keeps the drying process efficient and reduces maintenance — you’ll only need to clean it manually about every 180 drying cycles.
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Q. How does AI technology improve laundry results?AI technology in the Bespoke AI Laundry Combo is designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
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Q. How is the Bespoke AI Laundry Combo different from having separate washer and dryer units?The Bespoke AI Laundry Combo merges washing and drying into a single appliance, saving space and eliminating the need to transfer clothes between machines. It’s ideal if you want an efficient, streamlined laundry solution without the footprint of two separate units.
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Q. How does connecting my Bespoke AI Laundry Combo to the SmartThings app make laundry easier?Connecting your Bespoke AI Laundry Combo with the SmartThings app lets you start, stop, and monitor your laundry remotely from your phone. You’ll get instant notifications when cycles finish, personalized cycle recommendations based on your habits, and clear alerts with step-by-step guidance if any issues arise. You can also schedule wash and dry times to fit your routine, track energy use, and keep your appliance up to date—all designed to make laundry more convenient and efficient for you.
Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
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Q. How do I easily maintain the Bespoke AI Laundry Combo?To keep your Bespoke AI Laundry Combo in ideal condition, run Self Clean+ every 40 wash cycles and Self Dry every 30 dry cycles. These automated care programs keep the interior fresh, hygienic, and performing well.
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Q. What is the delivery fee?Visit our Shop FAQ about General delivery services, fees & coverage for more details.
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Q. Do you offer nationwide delivery?We do nationwide shipping for mobile products. For audio/video products and accessories, monitors, and digital appliances, we ship within Metro Manila and serviceable GMA areas.
We are also extending our delivery coverage for select TV and sound device products to other select areas in North/South Luzon, Visayas, and Mindanao
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Q. What kind of installation service do you offer?Product setup
Professional installation and configuration of your Samsung products, ensuring they are ready to use right out of the box.
Product start-up and commissioning
On-site assistance to test and demonstrate your new product, resolve any technical issues or concerns, ensuring your products function flawlessly.
Post-installation support
Guidance and support after installation to help you get the most out of your Samsung products. -
Q. How much does installation cost?Installation fees will be charged separately by our authorized service centers and will not be included upon checkout.
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Q. Do you uninstall and provide disposal services for large appliances when you install a new one?Samsung cares about the environment, if you are located within Greater Metro Manila, we can dispose of your old appliances. For more information please contact our Customer Care team here.
The installation location should be clean of any debris, liquid, etc., which may impede the installation of the new product. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. What documents do I need to present upon delivery of my order?Whether your order will be delivered at home or picked up in-store, you will be required to present a valid identification document that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person.
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Q. Can I track the progress of my order?Yes you will be able to track your order.
We process all shipments through reputable shipping service providers. Once your order has been shipped, you will receive an email with a tracking number and link that you can use to track the shipment.
If you made a purchase using Guest Check-out:
1) Select 'My Samsung'.
2) Select 'Orders'.
3) Enter your order number – you will find this in the confirmation email sent to you once your order has been made.
4) Enter the same email address at the time you made the order.
5) The status of your order will be displayed on this page. -
Q. Can I change my delivery address after order confirmation?If your order is at the "Preparing for delivery" stage, which means it has not yet been shipped out, this can be considered and accommodated on a case-to-case basis. You may reach out to us via our Customer Care live chat.
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Q. How do I return my product if I have changed my mind?You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return. For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here. For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.
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Q. What is the return policy?You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return.
For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here.
For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here. -
Q. How do I cancel my order?If your order has not yet been prepared for dispatch, you can still cancel it.
You can cancel it through the self-service ‘Cancel Order’ button available in your Orders page. If your order has reached ‘Awaiting dispatch’ status, cancellation on the website will no longer be possible.
Upon cancelling your order, you relinquish the item you ordered and acknowledge that you may no longer have one for yourself at the moment you place a new order. This includes all discounts, perks, and promos that have been applied to the cancelled order. -
Q. Do I have to pay for return shipping if I want to return an item?Returning an item will not cost you anything, but is only possible given the following reasons:
- Item is damaged or malfunctioning
- Return is initiated within the 7-day as per warranty policy
- Item is still in the Philippines
Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.
To better assist you or for additional questions, please reach out via chat here. -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
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Q. What should I do if my Samsung washing machine isn’t working properly?If your washing machine isn’t working as expected, start by checking the user manual for troubleshooting tips. If you can’t solve the problem, contact Samsung Customer Support or book a service appointment through our website.
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Q. Why is there a bad smell coming from my washing machine?Bad smells are often caused by detergent buildup, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.
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Q. My washing machine is very noisy. What could be the cause?A noisy machine may mean foreign objects inside, uneven load distribution, or an unbalanced installation. Remove any objects, balance the load, and check that the machine is level.
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Q. Where can I find the model and serial number of my Samsung washing machine?You can find the model and serial number on a sticker inside the door frame for front load washers, or on the back or underside of the lid for top load models. This information is needed when booking repairs, registering your product, and claiming warranty service.
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Q. How can I access user manuals and guides for my Samsung washing machine?You can find manuals and guides on the Samsung website under the “Support” section. Search by your model number to get the right documents.
Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.
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Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?Clean the detergent drawer regularly, check hoses for damage, and avoid overloading. Follow your user manual for detailed care instructions.
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Q. What should I do if my washing machine is leaking water?If your washing machine is leaking water:
- • Turn off and unplug the machine immediately.
- • Check hoses, seals, and that the load is balanced and not overloaded.
Note: If the problem continues, visit Samsung Support for help.
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Q. How often should I clean my Samsung washing machine?Clean your washing machine every 1–2 months for the best results. Use a washing machine cleaner or a vinegar and baking soda mix to remove buildup.
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Q. What should I do if my washing machine is displaying an error code?Check the user manual for your error code and follow the steps.
Note: If the problem continues, visit Samsung Support for help.
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Q. How can I update the software of my Samsung washing machine?Most Samsung washing machines update software over Wi-Fi. Check your user manual for the steps to update.
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