Find Other FAQs

We do nationwide shipping for mobile products. For audio/video products and accessories, monitors, and digital appliances, we ship within Metro Manila and serviceable GMA areas.

We are also extending our delivery coverage for select TV and sound device products to other select areas in North/South Luzon, Visayas, and Mindanao

Learn more >

Product setup
Professional installation and configuration of your Samsung products, ensuring they are ready to use right out of the box.

Product start-up and commissioning
On-site assistance to test and demonstrate your new product, resolve any technical issues or concerns, ensuring your products function flawlessly.

Post-installation support
Guidance and support after installation to help you get the most out of your Samsung products.

Installation fees will be charged separately by our authorized service centers and will not be included upon checkout.

Samsung cares about the environment, if you are located within Greater Metro Manila, we can dispose of your old appliances. For more information please contact our Customer Care team here.

The installation location should be clean of any debris, liquid, etc., which may impede the installation of the new product.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

Whether your order will be delivered at home or picked up in-store, you will be required to present a valid identification document that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person.

Yes you will be able to track your order.

We process all shipments through reputable shipping service providers. Once your order has been shipped, you will receive an email with a tracking number and link that you can use to track the shipment.

If you made a purchase using Guest Check-out:
1) Select 'My Samsung'.
2) Select 'Orders'.
3) Enter your order number – you will find this in the confirmation email sent to you once your order has been made.
4) Enter the same email address at the time you made the order.
5) The status of your order will be displayed on this page.

If your order is at the "Preparing for delivery" stage, which means it has not yet been shipped out, this can be considered and accommodated on a case-to-case basis. You may reach out to us via our Customer Care live chat.

You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return. For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here. For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return.

For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here.

For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

If your order has not yet been prepared for dispatch, you can still cancel it.

You can cancel it through the self-service ‘Cancel Order’ button available in your Orders page. If your order has reached ‘Awaiting dispatch’ status, cancellation on the website will no longer be possible.

Upon cancelling your order, you relinquish the item you ordered and acknowledge that you may no longer have one for yourself at the moment you place a new order. This includes all discounts, perks, and promos that have been applied to the cancelled order.

Returning an item will not cost you anything, but is only possible given the following reasons:

- Item is damaged or malfunctioning
- Return is initiated within the 7-day as per warranty policy
- Item is still in the Philippines


Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.

To better assist you or for additional questions, please reach out via chat here.

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

A bad smell is often caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.

Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level.

Note: If the problem continues, visit Samsung Support for assistance.

The model and serial numbers are usually on a sticker at the back of the machine.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Clean the detergent drawer regularly, check hoses for wear, and avoid overloading. Follow the user manual for maintenance instructions to keep your machine running efficiently.

Turn off and unplug the washer. Check for loose hoses, damaged seals, or overloading.

Note: If the problem continues, visit Samsung Support for assistance.

Clean your washer every 1–2 months using a washing machine cleaner or a mix of vinegar and baking soda. This helps maintain performance and prevent buildup.

Refer to your user manual for the meaning of the code and follow the troubleshooting steps.

Note: If the problem continues, visit Samsung Support for assistance.

Most Samsung washing machines support software updates over Wi-Fi. Open the settings menu on your washer’s display, select Software Update, and follow the on-screen instructions. For exact steps, check your user manual.¹