If you are not at your delivery location when our partner couriers attempt the delivery of your order, it will be returned to their depot or sorting office. This will trigger a delivery failure status on the tracking page.

A total of 3 delivery attempts will be made, after which, the order will then be cancelled and the refund process will be initiated, if applicable.

If you missed a delivery, we encourage you to contact our Customer Service team to help you arrange an alternative delivery time. You may reach them at:

☎ #GALAXY (425299)
✉ Email
⌨ Live Chat support

Our team will be more than happy to assist you.