Products and Services

PRODUCTS

Q. What products are available to buy? Click to Expand
A.

We currently stock a range of Galaxy Smartphones, Tablets, Wearables and Accessories. Upcoming product categories are TV & AV and Home Appliances.

WARRANTY CLAIMS

Q. Are products purchased from samsung.com/ph covered under warranty? Click to Expand
A.

Yes, all Samsung products are covered under manufacturer warranty. Please contact our customer service team for further details

Q. What is product warranty for orders placed on Samsung.com/ph? Click to Expand
A.

The manufacturer's warranty provided with Samsung products varies depending on the product. Information regarding the Samsung warranty can be found in the box of the Samsung product.
If you have a fault with a product you have purchased from us please contact us. Contact details and further details about the warranty can be found on our website: https://www.samsung.com/ph/support/warranty/
You must retain your proof of purchase/delivery invoice for future reference and in order to make a claim under the manufacturer’s warranty.
The manufacturer’s warranty does not affect your rights under your purchase contract with us or your statutory rights.

PRODUCT CONCERNS

Q. Who can I contact if the product received is faulty? Click to Expand
A.

If you experience product defects, please contact our Customer Service using the details on the link. https://www.samsung.com/ph/info/contactus/ or you may visit the nearest Samsung Service Center. The location and operational time of the Samsung Service Center can be seen on our website: https://www.samsung.com/ph/support/service-center/