If I am to post an item back, do I have to pay for the postage?

Returning an item will not cost you anything, but is only possible given the following reasons:

- Item is damaged or malfunctioning
- Return is initiated within the 7-day as per warranty policy
- Item is still in the Philippines

Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.

To better assist you or for additional questions, please contact our Customer Service team at:

☎ #GALAXY (425233)
Email
Live Chat support

Our team will be more than happy to assist you.

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