What is the returns period and policy?

We accept returns of products for purchases within 7 days of delivery only if they are faulty or the products delivered are not what you ordered (The model or color is different from what is indicated on the order summary).

To expound, please refer to the additional clauses for our return policy.

Refund of product with a free gift
If you wish to return a product that came with a free promotional item, all items must be returned together to get a refund. If a free promotional item provided with a product is not returned, refund is not available.

Samsung may either refuse the return in full or accept your return, but reduce the amount of your refund amount by the full retail price of the promotional gift. Customer will not be able to only return promotional gift.

Refund of discount package
If you wish to return a package product that has been purchased at a discounted price during the promotion period of Samsung.com, all the products in the package must be returned together at once to get a refund of the payment. If a product in the discounted package purchased by the customer is not returned, you will be refunded the cost of the package items minus the full value of the discounted price of the package items according to the retail price of Samsung.com at the time of purchase by the customer.

Any returns due to a change of mind will not be accepted, including the following:
• If the product (including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.).
• For custom-ordered products (e.g., stamping your name on the product surface).
• If personal hygiene items (earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked.
• In case the value of the product is damaged because the product packaging has been opened and used or installed (except in the case of opening the packaging to confirm the contents).
• If some of the product components (manual, remote control, cable, etc.) are lost or missing.

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