Galaxy Z Premier Service
As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.
Galaxy Z Premier Service
As a Galaxy Z customer, you benefit from our specialized customer care services designed to offer the best possible experience to our valued customers.
24-hour Concierge
Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888
What services can I avail? *Standard charges apply
1 year of worry-free Samsung Care+ Protection
Enjoy the added comfort of accidental damage and liquid damage for 1 year, with 1 time repair service with excess fee of ₱7,450 per claim. Your new Galaxy Z Fold2 will be automatically enrolled and will receive a push notification confirming that the device is protected within 14 days from device purchase
How to register?
Samsung Concierge
Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.
*Participating service centers:
| Service Center | Location | Loaner Unit | VIP Express Lane | Prebooking |
|---|---|---|---|---|
| Samsung Customer Service Center Cainta | Cainta | ✔ | ✔ | ✔ |
| Your Galaxy Z Fold2 will be automatically enrolled to Samsung Care+. Your device will receive a push notification within 14 days to confirm device is protected by Samsung Care+. |
| Samsung Concierge for the Galaxy Z Fold2 also includes the following customer service benefits: | |||||||||||
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| Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Z Fold21. It is subject to an excess fee ₱7,450 per claim. | |||||||||||
| 1Per DTI Fair Trade Permit No. FTEB-104677 Series of 2020. Terms and conditions apply. |
| With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Samsung Galaxy Z Fold2, Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service. |
24-hour Concierge
Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888
What services can I avail? *Standard charges apply
Samsung Concierge
Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.
*Participating service centers:
| Service Center | Location | Loaner Unit | VIP Express Lane | Prebooking |
|---|---|---|---|---|
| Samsung Customer Service Center Cainta | Cainta | ✔ | ✔ | ✔ |
| Samsung Concierge for the Galaxy Z Fold2 also includes the following customer service benefits: | |||||||||||
|
| With effect from 14 February 2020, the Galaxy Fold Premier Service will be re-branded as the Galaxy Z Premier Service. The Samsung Galaxy Z Fold2, Samsung Galaxy Fold and Samsung Galaxy Z Flip will qualify for the entitlements under the Galaxy Z Premier Service in accordance with the terms of the Customer Agreement for Samsung Galaxy Z Premier Service. |
24-hour Concierge
Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your concerns and inquiries. You may contact our call center consultants at our toll-free hotline numbers: 1-800-8-726-8888 (Globe) or 1-800-10-726-8888 (PLDT/Smart) or at our standard landline* (02) 8660-8888
What services can I avail? *Standard charges apply
1 year of worry-free Samsung Care+ Protection
Enjoy the added comfort of accidental damage and liquid damage for 1 year, with 1 time repair service with excess fee of ₱7,450 per claim. Just register your new Galaxy Fold within 30 days of purchase to be eligible.
How to register?
Samsung Concierge
Get VIP after-sales support on your Galaxy Z Fold2 such as Door-to-Door Delivery, Loaner Unit*, VIP Express Lane*, and Pre-Appointment Booking*at select Samsung Service Centers and Samsung Experience Stores nationwide.
*Participating service centers:
| Service Center | Location | Loaner Unit | VIP Express Lane | Prebooking |
|---|---|---|---|---|
| Samsung Customer Service Center Cainta | Cainta | ✔ | ✔ | ✔ |
| You must register your Galaxy Fold in the Samsung Care+ portal within 30 days of device purchase in order to receive this complimentary coverage. |
| Samsung Concierge for the Galaxy Fold also includes the following customer service benefits: | |||||||||||
|
|||||||||||
| Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Fold. It is subject to an excess fee ₱7,450 per claim. |
| Samsung Care+ coverage includes 12 months accidental damage and liquid damage (ADLD) for Galaxy Fold. It is subject to an excess fee ₱7,450 per claim. |
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