Frequently Asked Questions about PowerShare feature

Last Update Date : Mar 06. 2019
Powershare

Wireless PowerShare gives you the power to share. We've engineered Galaxy S10e, S10, and S10+ to charge Qi-certified devices and some Samsung wearable devices like a wireless charger. Simply place the device on top of your phone — no cables necessary. Use it to power up your friend's phone, or charge your earbuds on the go.

Compatible Devices

Phones : Samsung or other brand smartphones that support wireless charging(Qi Standard)

Wearables: Galaxy Watch, Galaxy Watch Active, Gear S3, and Gear Sport

Galaxy Buds

 

May not work with certain accessories, covers, or other brand devices. May affect call reception or data services, depending on your network environment.

powershare

Use Wireless PowerShare to Charge

To start charging a device using the Galaxy S10, you'll need to unlock your Galaxy S10 and pull down the settings menu from the top of the screen and tap Wireless PowerShare,  then follow the on-screen instructions to use it.

 

Indicator light when charging the following devices:

Phones: The Quick Settings panel will display “Wireless charging” along with the time until fully charged.

Watches: The watch face will briefly display the current battery charge percentage.

Galaxy Buds: The case charging LED lights up.  To stop charging, just separate the two devices from each other.

Find more about Wireless PowerShare feature

• Galaxy S10 must be at least 30% charged to share power.

• Only devices that support the wireless charging feature can be charged using this feature. Some devices may not be charged.

• The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.

• The location of the wireless charging coil may vary by device model. Adjust the devices to connect with each other properly.

Does the device have to be plugged in to share power?

No, as long as the device has at least 30% charge. ( With upcoming  S/W update, use can set minimum battery level value)

If you charge S10 Series at 30% or less and execute Power Share feature, both S10 Series and other(Rx) devices will be charged. It is Dual charging feature.

Wireless Powershare feature is not working when charging other devices

Wireless charging efficiency depends on distance between wireless charging coils embedded in the devices

Also depending on the type/thickness of accessories or cover being used on your device. It is recommended to remove any accessories and cover being used before using this feature.

 

If there are foreign materials, such as dust or liquid,  between devices, please try again after removing them.

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us