Frequently Asked Questions about PowerShare feature

Last Update Date : Mar 25. 2020
Powershare

Wireless PowerShare gives you the power to share. We've engineered Galaxy S10 series, Note 10 series, Galaxy Fold, S20 series and Galaxy Z Flip to charge Qi-certified devices and some Samsung wearable devices like a wireless charger. Simply place the device on top of your phone — no cables necessary. Use it to power up your friend's phone, or charge your earbuds on the go.

 

Share power and charge with Wireless PowerShareClick to Expand

 First, confirm your compatible phone has at least a 30 percent charge. Swipe down from the top of your screen with two fingers to show the Quick Settings panel, and then tap the PowerShare icon. Next, place your devices back to back.

 

You can also charge your Galaxy phone as it charges another device. The screen will confirm once the devices are connected. Tap “OK”. Whilst your device  is plugged in using wired charging, you can charge another device at the same time by performing the steps above. 

 

To stop charging, just separate the two devices from each other. The PowerShare feature will automatically turn off after 30 seconds when no other device is detected.

Note: Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device.

Compatible DevicesClick to Expand

Phones : Samsung or other brand smartphones that support wireless charging(Qi Standard)

Wearables: Galaxy Watch, Galaxy Watch Active, Gear S3, and Gear Sport

Galaxy Buds

 

May not work with certain accessories, covers, or other brand devices. May affect call reception or data services, depending on your network environment.

powershare

Tips in using Wireless PowerShare Click to Expand

Here are a few tips to use this fetures.

• Do not use earphones while sharing power. Doing so may affect nearby devices.

• Remove any accessories and cover being used before using this featur

• Only devices that support the wireless charging feature can be charged using this feature.

• Place the other device on the center of your device, with their backs facing. The location of the wireless charging coil may vary by device model. Adjust the devices to connect with each other properly.

• To charge properly, do not move or use either device while charging.

• The power charged to the other device may be less than the amount shared to it by your device.

• If you charge the other device while charging your device, the charging speed may decrease or the device may not charge properly depending on the charger type.

• The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.

 • If the remaining battery power drops below a certain level, power sharing will stop.

Use Wireless PowerShare to ChargeClick to Expand

To start charging a device using the Galaxy device, you'll need to unlock  and pull down the settings menu from the top of the screen and tap Wireless PowerShare,  then follow the on-screen instructions to use it.

 

Indicator light when charging the following devices:

Phones: The Quick Settings panel will display “Wireless charging” along with the time until fully charged.

Watches: The watch face will briefly display the current battery charge percentage.

Galaxy Buds: The case charging LED lights up.  

 

To stop charging, just separate the two devices from each other.

Note:

•Your phone must be at least 30% charged to share power.

• Only devices that support the wireless charging feature can be charged using this feature. Some devices may not be charged.

• The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.

• The location of the wireless charging coil may vary by device model. Adjust the devices to connect with each other properly.

Does the device have to be plugged in to share power?Click to Expand

No, as long as the device has at least 30% charge. ( With upcoming  S/W update, use can set minimum battery level value)

If you charge  the device at 30% or less and execute Power Share feature, both mobile device and other(Rx) devices will be charged. It is Dual charging feature.

Wireless Powershare feature is not working when charging other devicesClick to Expand

Wireless charging efficiency depends on distance between wireless charging coils embedded in the devices

Also depending on the type/thickness of accessories or cover being used on your device. It is recommended to remove any accessories and cover being used before using this feature.

 

If there are foreign materials, such as dust or liquid,  between devices, please try again after removing them.

Fingerprint sensor does not work when the phone is chargingClick to Expand

When recognizing the fingerprint during wireless charging, it may affect to security and recognition performance.

Samsung restricted the fingerprint recognition in that case and it’s a intended operation.

Try the fingerprint recognition again after the wireless charging.

Why is the wireless charging speed is slow while using an earphoneClick to Expand

If you charge the device wirelessly at the same time while using accessories based on OTG power, the wireless charging speed may decrease automatically and it’s normal operation concept based on charging algorithm.

As C type earphone also use the OTG power technology, it’s same and so normal operation.

Thank you for your feedback!

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