Galaxy J : Screen flicker and black lines appear when recording under light source.
This is a normal phenomenon related to flicker of light source that occurs when the light source taking the form of a flashing frequency of the fluorescent lamp to the camera. Flicker phenomenon can mainly be generated at a shutter speed of 1/120 or more and it occurs in the characteristics of the CMOS sensor. It is not a product defect.
This is normal operation which can happen on all camera with CMOS sensor and it’s caused by CMOS sensor’s original specification.
Thank you for your feedback!
Need help? Contact Us for Support.
Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019