How to keep your Galaxy device at its normal operating temperature

Last Update date : Sep 07. 2021

All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Factors that may impact temperature

Here are some of the actors that can affect your device's temperature:

  • Using your device outside of normal operating conditions, which are ambient temperatures between 0℃ to 3

  • Placing your device in very hot areas such as inside a car in the summertime

  • Using multiple apps for an extended period of time, or using processor-intensive apps such as gaming or GPS tracking

  • Exposing your device to direct sunlight for extended periods of time.

Tips when your Galaxy devices warms up during charging

During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Battery charging tips and precautions

  • When using wireless charging accessories, please be aware that any metal or magnetic materials (e.g., coins, magnetic cards) placed between the device and the wireless charger may decrease charging efficiency or cause damage to the phone or tablet and charger.
  • Disconnect the charger, and close any running apps until the device cools down. If you are wearing earbuds, stop playing music or intensive apps such as gaming or GPS tracking.
  • Try using a different Samsung-approved charger (and USB cable) when charging. If you are using a wireless charger, remove metal or magnetic material between the device and the charger.  Be sure to charge the device on a hard, flat surface.
  • If applicable, turn off Wi-Fi, GPS, and Bluetooth when you're not using them. Turn down the device's screen brightness, and delete unused or unnecessary files and apps.
  • Keep the device's software and apps updated to the latest software version.
What happens when a phone needs to cool down?

In this situation, the phone may power off, close apps, temporarily stop charging, and/or dim the display. Your phone will also display one of the following notifications to let you know your phone needs to cool down. The notification may vary by model.

  • Notification: Cooling down.
  • Power off the device: Your device is overheating. It will now power off to cool down.
  • Device powered off automatically: Your device is overheating. It powered off to prevent damage. Overheating can be caused by using graphic-intense applications, such as games and navigation applications, for long periods of time, transferring large file, using your device in a hot environment
  • Device overheating: Your device is overheating. Steps will be taken to cool it down. You can still use your device, but - the screen may get dimmer. - the device may slow down. - charging may pause. Closing the current app will help cool down your device. After the device cools down, performance will return to normal automatically. 

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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