Screen is continuously turned on during calls in Samsung Mobile Device

Last Update Date : Mar 26. 2018

While on the call, screen is turned on or off automatically based on detecting some subjects on the display by proximity sensor.

    
If devices like headset, earphone, and so on are connected on your phone, screen is continuously turned on as proximity sensor is deactivated.

It is a normal operation and your phone is not faulty.

The screen will be turned off when:

• When the device is closed to your ear.

• Bluetooth is turned off and any physical connections such as headset, earphone and so on are detached from the phone

 

The screen will be turned on when the home key is pressed. 

If screen is turned on continuously without any connection, please visit the authorized service center to check your device.

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