Home / Product Help & Support / Mobile Devices
//skp.samsungcsportal.com

Wallpaper is distorted after setup on Galaxy Note9

Last Update Date : Jan 15. 2019

This symptom is a temporary phenomenon that can be used as a normal screen by changing the wallpapermand this is not display problem. There are some errors in restoring backed up wallpapers from other devices via Samsung Cloud.

 

Samsung is scheduled to release a new Software update at earliest possible. Please check regularly for updates to your device SW via the  Smart Switch PC or FOTA. Samsung encourages users to keep your software and apps updated to latest version.

 

Alternatively  to change the background wallpaper, following the below steps.

Distorted wallpaper

Set wallpaper via Samsung ThemeClick to Expand
1 From the Settings screen, tap Wallpapers and themes
Wallpapers and themes
2 Select background image from Samsung themes and tap SET AS WALLPAPER
Select background image from Samsung themes and tap SET AS WALLPAPER

Set wallpaper through Home ScreenClick to Expand
1 Tap and hold on the home screen and select Wallpapers.
Tap and hold on the home screen and select Wallpapers.
2 Select background image from Samsung themes and tap SET AS WALLPAPER
Select background image from Samsung themes and tap SET AS WALLPAPER

Set wallpaper through GalleryClick to Expand
1 From Gallery application, select the image which you want.
Select image you want
2 Tap and tap Set as wallpaper
Set as wallpaper

Set wallpaper through Google folderClick to Expand
1 From apps screen, go to Google folder and tap Photos.
Tap Photos
2 Select the image what you want.
Select the image you want
3 Tap and tap Use as
Tap Use as
4 Tap Wallpaper.
Tap Wallpaper

Related Questions

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us