My Samsung television turns off automatically

Last Update Date : Jun 10. 2020

For your convenience, there are many ways for your TV to connect with other devices and automatically turn on or off when needed. However, if your TV is turning off and on continuously, there are one or two simple actions you can take to fix it. The first step is unplugging the TV.

Samsung TV

There are four cases in which your TV either turns itself off or appears to turn itself off. 

ㆍCustomer is using the TV as a monitor and the PC is in sleep mode

ㆍNo signal from Cable or satellite box

ㆍSleep timer is set

ㆍOff timer is set


Please see the below list of possible solutions, but please note that some of the functions below may not apply to all models.

Restart your TVClick to Expand

Turn it off by pressing the Power button on the unit itself or on the remote. Then unplug the TV from the wall outlet or surge protector for 30 seconds, and then plug it back in.

Update the SoftwareClick to Expand

In some cases, a software update can correct the problem. Updates can take up to 30 minutes depending on network speed. 


Your TV will receive software updates to add new features or fix bugs. No matter what TV you have, keeping your software up to date is very important. You can update your TV's software over the internet or using a USB flash drive

Disable the power on with mobile optionClick to Expand

TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. 


If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

Other Solutions Click to Expand

Check to see if you have a Sleep Timer set. This appears on older models. and can be changed by going to Menu > System > Time > Sleep Timer


Some older models can turn themselves on and off if the Standby Mode Upgrade option in the menu is enabled.If this function is enabled, your TV will partly turn on (there should be no sound or picture) and only the stand-by light will flash. In this mode the TV searches for the latest firmware update via the RF broadcast signal and receives the latest update if one is present.


You can change this in Settings > Software Upgrade > Standby Mode Upgrade and then set the feature to Off

Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

Mobile Devices
Available 24/7

Television, Audio & Digital Appliances
Available everyday from 8:00 AM to 8:00 PM.


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's office.

Phone Support

Before calling us , there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note: Call conversation is recorded for quality monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices

#GALAXY [dial #425299]
[Free access for all Networks]
(02) 8-422-2177 [Standard Landline]
Available 24/7

For Television, Audio & Digital Appliances

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
Monday to Sunday (8:00 AM to 8:00 PM)

*For Toll Free numbers , just directly dial 1-800 followed by the network number.
** Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us