[Galaxy Note 5] How to restart the device if it hanged and the screen has no response?

Last Update Date : May 21. 2018

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
 
If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it
 
If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:

1 Use the Galaxy Note5 SMART Manager app to help optimize the device and check for “Malware” .
2 Create memory space. Delete or transfer files to an external storage (PC/HDD)
3 Check for SW updates for your device
4 Check your device in “Safe mode”
5 Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Center.

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
Sun ~Thu 09:00AM to 06:00PM

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Call

800 24 7 4357Inside Saudia Arabia

From 08:00AM – 10:00PM All week Days

+966 800 24 7 4357Outside Saudia Arabia

* For any printer related enquiries please visit the HP website .

Face-to-face support

Contact Us