- Customers who purchase the Galaxy Watch Active will receive a black silicon strap worth $484, on a while stocks last basis.
Samsung Trade Up: Easy Trade-in with Great Value
The Samsung Trade Up Programme5 makes it easier for consumers to own the Galaxy S10e, S10 and S10+.
Exclusively with the launch of the new Galaxy S10e, S10 and S10+, customers who purchase any of these devices can trade-in their old eligible device6 from 5 March 2019 to 31 March 2019, to receive an additional $100 trade-in value7 on top of the regular trade-in amount.
Consumers can participate in the Samsung Trade Up Programme via the following options:
1. Samsung Trade Up @ Samsung Experience Stores
The Samsung Trade Up Programme is now available at any Samsung Experience Stores (with the exception of Singapore Changi Airport Terminal 3), for consumers who purchase the Galaxy S10e, S10 or S10+ without a mobile contract from participating Samsung Experience Stores. Consumers’ old eligible device will be assessed on-site, and the trade-in value of their old device will be offset from the purchase price of the Galaxy S10e, S10 or S10+8.
2. Samsung Trade Up via App
Consumers can enjoy convenience and great trade-in values, through the Trade Up for Samsung app, from the comfort of their homes, in these simple steps:
a. Download the Trade Up for Samsung app on their old device.9
b. Do a quick assessment using the Trade Up for Samsung app to valuate their old device.
c. Have the old device collected at their doorstep and receive the trade-in value via bank transfer.
Consumers can visit www.samsung.com/sg/tradeup to learn more about the Samsung Trade Up Programme.
Samsung Concierge Care Pack
The Samsung Concierge Care Pack offers consumers a suite of premium value-added services such as 1-to-1 device exchange within 30 days10 and 50% savings for a one-time out of warranty repair10, to provide consumers peace of mind by keeping their Samsung Galaxy device in tip-top condition. The Samsung Concierge Care Pack is valid for 12 months from the date of purchase of the new device10.
Consumers who purchased the Galaxy S10e, S10 and S10+ can purchase the Samsung Concierge Care Pack11 at a promotional price of $48 (usual price $128) at Samsung Experience Stores or at the following authorised Samsung Customer Service Centres:
• Plaza Singapura (68 Orchard Road, #B2-23, Singapore 238839)
• Westgate (3 Gateway Drive, #02-01, Singapore 608532)
• VivoCity (1 Harbourfront Walk, #02-28/29, Singapore 098585)
Consumers can visit www.samsung.com/sg/samsungconcierge to learn more about Samsung Concierge.
24/7 Customer Support for Samsung Galaxy Customers
To provide Samsung Galaxy customers with ease of mind and get the most out of their devices, Samsung Galaxy customers can access always-on support for their Galaxy devices, through the following touchpoints:
• Phone Support via 1800-GALAXY S Customer Service Hotline
• Live Chat Support via http://livechat.support.samsung.com/Customer_new/SG
• Support via Samsung Members app
Samsung Pay for Galaxy S10e, S10 and S10+
In celebration of the 10th anniversary of the Samsung Galaxy series, Samsung Pay will be launching a series of special limited-time only premium promotions. Exclusive to Samsung Galaxy S10e, S10 and S10+ users, customers will be able to redeem and enjoy exciting F&B, entertainment and lifestyle promotions with only 10 Samsung Rewards points. To welcome them onboard, newly registered Galaxy S10e, S10 and S10+ users will also receive complimentary 50 Samsung Rewards points.
Samsung Galaxy Studio
As part of the Samsung Galaxy series’ 10th anniversary celebrations, Samsung will be holding the Singapore leg of Galaxy Studio for consumers from 22 February 2019. Comprising of themed experiential zones and comprehensive product showcase areas, consumers can enjoy and experience for themselves the all-round multimedia features of the latest Samsung Galaxy devices, through a slew of delightful and immersive activities.
Galaxy Studio will be held at the following locations during opening hours on the below respective dates:
- Level B4 Atrium, ION Orchard From 22 February – 3 March 2019, 10am – 10pm
- Level 1 Atrium, NEX Mall From 13 – 17 March 2019, 10.30am – 10.30pm
- Central Court, VivoCity From 20 – 24 March 2019, 10am – 10pm
- Level 1 Atrium, Tampines Mall From 29 March – 9 April 2019, 11am – 10pm
Activities at the specially curated zones include:
Take a step into the largest experiential zone in Galaxy Studio, where visitors can experience the professional-grade camera features equipped on the Galaxy S10e, S10 and S10+!
In this zone, visitors can experience wireless power charging on a grand scale, with the human-sized Galaxy S10!
- Ultrasonic Fingerprint + KNOX
Learn more about the superior technology of KNOX security with the Galaxy S10’s Ultrasonic Fingerprint feature in this zone! Consumers can also try unlocking the phone while holding it under a wet environment!
Take a journey down 10 years of Galaxy innovations! In this zone, consumers can check out the dedicated product showcase areas, presenting the past, present and future of device innovations in the Galaxy S family.
Visitors can show off their selfie skills with the Interactive Magic Wall! Consumers can take a selfie and put it to scale of different screen sizes on the Magic Wall and get a free print-out.
They can even put their selfie skills to the test, and try to capture the entire Magic Wall display with their own smartphones, or using the Galaxy S10!
Consumers can experience the convenience of shopping with Samsung Pay in this zone, where they can enjoy a complimentary treat from the in-house café!
- Samsung Members Service Clinic
Samsung Members visiting Galaxy Studio can head down to the Samsung Members Service Clinic to run a quick check on their Samsung Galaxy device! Held exclusively for them, they simply need to flash or download the Samsung Members app on their Galaxy device to enjoy the services, including:
- Six-point diagnostic test to ensure their device is operating at the optimal level
- Free Screen Protector12
Surprise Treats for Samsung Members (Exclusive at Galaxy Studio @ ION Orchard)
Exclusively held at Galaxy Studio at ION Orchard, Samsung Members can enjoy a series of 10 different surprise treats across the 10 Days of Galaxy Studio!
Galaxy Daily Giveaways
Consumers visiting Galaxy Studio can also stand a chance to win13 the latest Galaxy S10 (128GB1) worth $1,298, where one Galaxy S10 will be given away during each day of Galaxy Studio! To participate in the lucky draw, visitors will simply need to experience at least four eligible zones at Galaxy Studio and submit their particulars at the redemption counter.
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About Samsung Electronics Co., Ltd.
Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com.
1 Actual user-accessible internal memory is less than specified total memory due to storage of the operating system and software used to operate the device features, and other built-in applications, and may vary after software updates/ upgrades.
2 Terms and conditions apply. Please check respective Telecommunication Operators’ websites for details.
3 Complimentary gifts are while stocks last, and not exchangeable for cash or other items. Samsung reserves the right to substitute the gifts as it deems necessary without prior notice. Other terms & conditions apply; please check stores for more details.
4 While stocks last, and not exchangeable for cash or other items. Samsung reserves the right to substitute the gifts as it deems necessary without prior notice. Please check stores for more details.
5 Provided by Brightstar Logistics Pte Ltd as an independent third party.
6 See www.samsung.com/sg/tradeup for the full list of eligible trade-in devices and their respective trade-in values. Trade-in value may vary, depending on the device condition. Samsung reserves the right to amend the list of eligible trade-in devices and their trade-in values at any time without prior notice.
7 Selected trade-in models only. Terms & conditions apply, see www.samsung.com/sg/tradeup.
8 In-store discount is only available at the point of purchase of Galaxy S10, S10e or S10+ at participating Samsung Experience Stores. Any request for such discount after purchase of the Galaxy S10, S10e or S10+ has been completed, will not be entertained in-store. Consumers who wish to trade-in their old device after purchasing the Galaxy S10, S10e or S10+ will only be able to do so via the Trade Up for Samsung app.
9 Available for download from Google PlayTM and Apple Store.
10 Terms & conditions apply, learn more at www.samsung.com/sg/samsungconcierge.
11 Valid for purchase within 14 days from date of device purchase.
12 Limited to 1 redemption per visitor. While stocks last and are not exchangeable for cash or other items.
13 Contest terms & conditions apply.