Step by Step Guide for Samsung Redemption

Last Update date : Mar 26. 2021
Mobile Phone and Tablet Gift Redemption

1. Check your redemption card for the QR Code to access the redemption portal. Alternatively, you may access the site via Samsung Members.

2. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

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3. On the landing page, accept the Terms and Conditions to proceed.

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4. Fill in the necessary required Purchase Information.

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5. Select the gifts for your redemption (For most scenarios, the gifts would have been pre-determined). 

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6. Fill in your delivery address information

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7. Upload the necessary documents for verification. Please ensure your document is clear and legible for a smooth redemption.

8. Review and submit the information and documents. 

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9. You will be informed of the expected processing time via an email. You will be receiving a call to arrange for the delivery. 

Television and Soundbar Gift Redemption

1. Click here to head to the landing page for redemption. Click on "Redeem Now" to head to the redemption portal.

 

Alternatively, you can visit the following links below: 

a) For Soundbar Redemption: Click here

b) For Gift Voucher Redemption: Click here

2. Log in to your Samsung Account in order to start the redemption. You will need to create a Samsung Account if you do not have one. 

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3. On the landing page, accept the Terms and Conditions to proceed.

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4. Fill in the necessary required Purchase Information (Date of purchase,  Produce Serial Number, Place of Purchase and Invoice Number)

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5. Select the gifts for your redemption (For most scenarios, the gifts would have been pre-determined). 

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6. Fill in your delivery address information

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7. Upload the necessary documents for verification. (Proof of Purchase and Photo of TV Serial Number*). Please ensure the following details on the uploaded document is clear and legible for a smooth redemption - Retailer's name, model/product name, price.

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8. Review and submit the information and documents. 

9. You will be informed of the expected processing time for your redemption in the final page. You will be receiving a call to arrange for the delivery or receive an eVoucher via email if your redemption is successful.

If your issue is still unresolved, you may contact us via our hotline at 1800-4252997 (1800 GALAXY S) or via our Live Chat. We are available 24/7.

 

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