Galaxy Buds2

石墨黑
SM-R177NZKABRI

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Galaxy Buds2
石墨黑

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重點

A woman is wearing olive color Galaxy Buds2 in her ear while riding a skateboard down an asphalt street. She is spreading her arms out and enjoying the ride. A man is in the background, also riding a skateboard by sitting on it.

均衡音效

A woman is enjoying music while wearing a lavender color Galaxy Buds2. A Galaxy Buds2 case is displayed next to her, which is lavender color on the inside and white on the outside. A UL verification mark with a unique verification code.

ANC 主動式降噪

Eight single Galaxy Buds2 earbuds are placed in a circle. The earbuds are different in color in clockwise order starting from lavender, olive, black, and white.

舒適配戴

A Galaxy Buds2 case is open and tilted to the right in an angle. The interior of the case is black, and there is one earbud in the case. The other earbud is outside of the case, placed with the eartip pointing up.

長效電池續航力

功能特色

Galaxy Buds2

Galaxy Buds2 充電盒並排羅列。其中有幾個充電盒是開著的，盒內看來顏色不一，從橄欖綠、薰衣紫、幻影白到石墨黑。
沉浸在你的世界

徜徉於熱愛事物。Galaxy Buds2 憑藉均衡的音效、完美舒適的服貼感、ANC 主動式降噪，還有將手機和手錶無縫連結的功能，為你開創全新的聆聽體驗。輕鬆控制、絕佳回應，讓你沉浸在健身、遊戲或隨心所欲演奏的世界。 1

正面看一個打開著的 Galaxy Buds2 充電盒，裡面放了兩個 Galaxy Buds2 耳機。Galaxy Buds2 充電盒的外殼是白色的，而充電盒內側及兩個 Galaxy Buds2 耳機，則都是橄欖綠。

Galaxy AI 來真的

使用 Galaxy Buds2 提升你的 Galaxy AI 體驗，現在翻譯助理就在你耳邊。戴上 Galaxy Buds2，開啟 Samsung Galaxy 智慧手機上的翻譯功能。無論是面對面或透過電話交談，交朋友不再有任何語言隔閡。

面對面
通話
使用 Samsung Galaxy 智慧手機搭配 Galaxy Buds2，開啟智慧即時翻譯功能，與他人對話時，即可透過耳機聆聽翻譯語音，而與你對話的另一人則可透過手機喇叭聆聽翻譯內容。無須在交談過程中將手機交給對方，盡情體驗流暢對話。
展示智慧即時翻譯應用程式的圖形使用者介面 (GUI)，螢幕上顯示英語和西班牙語的翻譯。文字和圖示出現在 GUI 之間，示意透過揚聲器和 Galaxy Buds 進行雙向翻譯。
*智慧即時翻譯功能需登入 Samsung 帳號才可使用，部分語言可能需下載語言套件。服務可用性可能因語言而異。不保證結果的準確性。
*通話即時翻譯功能需登入 Samsung 帳號才可使用。通話即時翻譯僅適用於預先安裝的 Samsung 手機應用程式。部分語言可能需下載語言套件。服務可用性可能因國家、地區或電信商 / 通路而有所不同。不保證結果的準確性。
*截至 2024年 2月，支援 Galaxy AI 功能的型號有：Galaxy S24 Ultra、S24+ 和 S24。
*Samsung Galaxy 裝置可能需更新至最新版本軟體，才能完整支援 Galaxy AI 功能。
*圖片為模擬影像，僅供參考。實際 UX (使用者體驗)/UI (使用者介面) 可能有所不同。

均衡音效

真實聽見
你的世界

一名女子正在柏油路上玩滑板，她的耳朵上戴著橄欖綠的 Galaxy Buds2。她正張開雙臂、享受滑行的快感。背景裡的那名男子也是坐在滑板上。

大驅動單體動態雙喇叭，無論渾厚低音或清晰高音都能完美呈現。Galaxy Buds2 為你提供均衡的音效，豐富你聆聽上的每一個瞬間。身歷其境。

清晰的通話品質

無噪音通話

搭配三個內建麥克風與語音擷取單元，讓每個字都清晰無比。同時透過機器學習的解決方案，自動過濾雜音，讓你專心融入家人朋友之間的互動。低突出的設計能減少與風聲的接觸，即使戶外通話也能清楚聽見。 2

分解橄欖綠的 Galaxy Buds2 耳機，依序陳列它內部的零件。最外層的耳機殼打開後，內側是搭載一組晶片組的內部麥克風。還有搭載兩組外部麥克風 (Beamforming 指向收音) 和 VPU (語音擷取單元) 的零件。

ANC 主動式降噪

聽見你想聽的聲音

兩組麥克風可即時監測環境噪音，主動式降噪可隔絕不想聽到的聲音。可隔絕達 98% 的外界背景噪音，讓你完全沉浸在音樂、遊戲、有聲書和最愛的 Podcast。 3, 4

一名女士正戴著薰衣紫的 Galaxy Buds2 聆聽音樂。她旁邊展示的 Galaxy Buds2 充電盒，內側是薰衣紫，而外殼則是白色。

Galaxy Buds2 的主動式降噪 (ANC) 技術經 UL 驗證，
可隔絕達 98% 的外界背景噪音。

輕鬆調整三種不同程度的環境音效，增加或減少你跟外界的連結。

薰衣紫的 Galaxy Buds2 耳機顯示在背景圖之上，耳機背後的圖上描繪出低、中到高三種等級的環境音效，可以配合 ANC 主動式降噪調整。

360 音訊

沉浸式環繞音效

生動的沉浸式環繞音效流淌入耳，感受身歷其境的觀影體驗。
搭配 Dolby Head Tracking™ 技術，3D 聆聽體驗帶來絕佳真實感。Dolby Atmos® 讓你更清晰聆聽每個細節，與劇情產生更深的連結。

**僅搭載 Android One UI 3.1 版本以上 Galaxy 智慧型手機或平板支援此功能。360 音訊與 ™ 的支援可能因應用程式與內容而異。

一組曜石黑的 Galaxy Buds2 耳機滑入螢幕中央。左耳機從左下角出現，耳機外側朝前。右耳機從右上角出現，耳機內側朝前，露出 R 及各個喇叭及麥克風組件。當耳機移動到中間時，以360度旋轉展示各個部分。

最適合你的聲音模式

為你的品味量身打造

Galaxy Buds2 為你量身打造每一次的聆聽體驗。6種不同的等化器設定可供選擇，你會找到讓你沉醉、音色絕妙又帶勁的聲音。

如何調整等化器設定

智慧型手機螢幕上顯示 Galaxy Buds2 的設定功能表，當中特別強調出 Earbuds 的設定鈕。背景中有看到一組薰衣紫的 Galaxy Buds2 耳機。

設計

視覺與聽覺兼顧
放大強調單邊幻影白 Galaxy Buds2 耳機的外側邊緣。

舒適配戴

最輕巧的三星耳機

Galaxy Buds2 輕巧設計 (重量每個 5g)，讓你怎麼動也不會掉落。柔軟彈性的耳塞套有三種尺寸選擇，搭配適合你的耳塞套，實現最佳的 ANC 主動式降噪效能。進入 Galaxy Wearable App 內的「耳機服貼程度測試」選單，找到適合你的耳塞套。

八個單邊的 Galaxy Buds2 耳機排列成一圈。每個耳機的顏色都不一樣，順時針依序排列的是薰衣紫、橄欖綠、石墨黑和幻影白。

選擇跟你完美貼合的
耳塞套尺寸

橄欖綠 Galaxy Buds2 耳機的耳塞套有不同尺寸，照片上看到的是從小、中到大的耳塞套。

多款配色

搭配你的絕佳品味

優雅的曜石黑。撫慰的橄欖綠。無瑕的幻影白。時尚的薰衣紫。經典的石墨黑。每組耳機皆採用時尚前衛的設計，和搭配的充電盒，滿足你獨一無二的品味。充電盒的廣泛相容性設計，不僅保護耳機，也確保充電與方便攜帶。 5

一個黑色 Galaxy Buds2 充電盒，放在具現代風格的擺設內，後面窗戶外是一片藍天。兩個曜石黑 Galaxy Buds2 耳機跟 Galaxy Buds2 充電盒一起展示。打開的 Galaxy Buds2 充電盒裡，有兩個耳機。有兩個耳機，展示在充電盒外面。

一個白色 Galaxy Buds2 充電盒，放在景緻秀麗的水池前，後面映照的是一片森林。兩個橄欖綠 Galaxy Buds2 耳機跟 Galaxy Buds2 充電盒一起展示。打開的 Galaxy Buds2 充電盒裡，有兩個耳機。有兩個耳機，展示在充電盒外面。

一個白色 Galaxy Buds2 充電盒，放在俯瞰懸崖的漆黑大海前。兩個石墨黑 Galaxy Buds2 耳機跟 Galaxy Buds2 充電盒一起展示。打開的 Galaxy Buds2 充電盒裡，有兩個耳機。有兩個耳機，展示在充電盒外面。

一個白色 Galaxy Buds2 充電盒，放在滿天白雲的晴空前。兩個幻影白 Galaxy Buds2 耳機跟 Galaxy Buds2 充電盒一起展示。打開的 Galaxy Buds2 充電盒裡，有兩個耳機。有兩個耳機，展示在充電盒外面。

一個白色 Galaxy Buds2 充電盒，放在紫霞輝映的沙漠前。兩個薰衣紫 Galaxy Buds2 耳機跟 Galaxy Buds2 充電盒一起展示。打開的 Galaxy Buds2 充電盒裡，有兩個耳機。有兩個耳機，展示在充電盒外面。

電池續航力

樂趣持續不間斷

無論是觀看最愛的節目、沉浸在播放清單中或享受戶外時光，Galaxy Buds2 都能讓你整天舒適不中斷，持續聆聽。長效電池續航力可提供約5小時的播放時間，充電盒可提供約15小時電力。 6, 7

一組曜石黑 Galaxy Buds2 充電盒向前打開。充電盒的內部是黑色的，盒裡有一對的耳機。

ANC 開啟時可提供約5小時的播放時間

搭配充電盒使用，可提供共約20小時電力

流暢切換

任意切換，
不錯過任一節拍

流暢切換 (Auto Switch) 功能，使你能更輕鬆在各個 Galaxy 裝置之間切換。從平板上觀看電影到透過 Galaxy Watch4 系列播放音樂，都不需要觸控。Galaxy Watch4 系列另外支援 Buds 控制器 8 ，讓你能打開或關閉 ANC 主動式降噪，或直接從手腕上檢查電量。 9, 10, 11

Galaxy S22 Ultra
了解更多
Galaxy Tab S8 Ultra
了解更多

獨自精彩。
配對更出色

Galaxy Buds2
Galaxy Watch4
了解更多
立即購買

*Galaxy S22 Ultra、Galaxy Tab S8 Ultra、Galaxy Buds2 及 Galaxy Watch4 需另行購買。

Galaxy 星視界，無限展開

探索更多
C C
  1. 流暢切換 (Auto Switch) 功能僅限搭載 One UI 3.1 或更高版本的 Galaxy 智慧型手機、平板以及 Galaxy Watch4 系列或更新版本的智慧手錶。部分裝置與應用程式可能不支援流暢切換 (Auto Switch) 功能。
  2. 為三星內部實驗室測試結果，根據通話品質國際標準化測試 POLQA (感知客觀語音品質評估)。
  3. ANC (主動式降噪) 預設為開啟，主動式降噪的觸碰及按住手勢可透過 Galaxy Wearable App 設定。
  4. Galaxy Wearable App，讓你自由調整三種不同程度的環境音效。
  5. 販售顏色可能因國家/地區而異。
  6. 當充電盒電量為100%時，無線耳機與充電盒可提供達20小時的電池續航力。根據內部測試結果。音樂播放時間為透過將試產的 Galaxy Buds2 與最新發售 Galaxy 智慧型手機配對，使用預設設定 (包括 ANC 開啟) 所得之結果。實際電量與充電時間可能因使用環境、設定、充電次數、藍牙訊號強度與其他因素而異。
  7. 播放時間會因設定而有所不同。
  8. Buds 控制功能可與 Galaxy Buds+、Galaxy Watch4，及其各自更新版本的機型相容。
  9. 裝置為單獨販售。
  10. 流暢切換 (Auto Switch) 功能僅限搭載 One UI 3.1 或更高版本的 Galaxy 智慧型手機、平板以及 Galaxy Watch4 系列或更新版本的智慧手錶。部分裝置與應用程式可能不支援流暢切換 (Auto Switch) 功能。
  11. Galaxy 裝置必須登入三星帳號以啟動流暢切換 (Auto Switch) 功能。
NCC 認證 ID

NCC 認證 ID : CCAO21LP0840T2 (R)(耳機)、
CCAO21LP0830T9 (L)(耳機)、
CCAO21LP0850T2 (EP-QR177)(充電盒)

產品規格

  • 耳機重量

    5.0 g

  • 充電盒重量

    41.2 g

  • 電池容量 (耳機)

    61 mAh

  • 電池容量 (充電盒)

    472 mAh

  • 麥克風數

    6

  • 環境音效

    有

  • 主動式降噪

    有

  • 藍牙版本

    Bluetooth v5.2

  • 藍牙規範

    A2DP,AVRCP,HFP

  • 運動加速感應、陀螺儀、霍爾磁電感應器、趨近感應器、觸控感應、VPU (語音擷取單元)

  • 耳機尺寸 (長x寬x高，mm)

    20.9 x 17.0 x 21.1 mm

  • 耳機重量 (g)

    5.0 g

  • 充電盒尺寸 (長x寬x高，mm)

    27.8 x 50.0 x 50.2 mm

  • 充電盒重量 (g)

    41.2 g

  • 耳機電池容量 (mAh，典型值)

    61 mAh

  • 充電盒電池容量 (mAh，典型值)

    472 mAh

  • Bixby 連結

    有

  • 相容性

    可與作業系統 Android 7.0 (含) 以上且 RAM 1.5GB (含) 以上之智慧型手機相容。

    本產品可與非三星電子品牌之智慧型手機相容，惟因使用地區、電信服務與特定手機品牌、型號設定不同，無法保證與所有智慧型手機相容。請購買前務必與銷售門市或三星電子客服中心確認相容性。

  • 包裝內容物

    充電盒 (支援無線充電), 耳機 (左/右), 耳塞套 (小, 中, 大), 快速啟動指南, USB 充電線

評論

Galaxy Buds2

3.3

52% 用戶推薦。

5 星 41%
4 星 9%
3 星 16%
2 星 11%
1 星 23%
商品功能 5.0
商品效能 5.0
商品設計 5.0
商品價值 5.0

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相關性排序會將最佳評論置於頂部。我們會考慮諸如有用投票、最新評論、圖片以及用戶在評論中尋找的其他特徵等因素。

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70 評論

ShinJimJam
5 (9,999)

2025-10-29

顏色 : 石墨黑
5 (9,999)
I've had my Buds2 for well over 2 years and they still work perfectly. The sound quality is really good and the noise cancellation is a life saver when commuting or when flying. I love the design, they are really comfortable and great for when I'm at the gym (although, they can slide when you have a sweaty session) and way more appealing than the stem design on AirPods. Not subtle at all. The case is quality too, I love the sound it make when it snaps shut. They are easy to connect and never fail and they last for ages so you know the battery is good. I'll be upgradibng to the Buds2 pro rather than the Buds3. I don't want the AirPod look.
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2025-10-31

CX

We are over the moon to see you are loving your epic Buds2! Thanks to the epic two-way dynamic speakers, you'll get a well-balanced sound experience that will bring everything to life! Along with Active Noise Cancellation, you can fully submerge yourself into your favourite tune for longer! The epic design will make them look perfect in your eyes, and will fit perfectly to give you the ultimate comfort to last hours! Enjoy! ^LB at Samsung Support

AdamW257
2 (9,999)

2023-06-11

Liverpool

顏色 : 石墨黑
2 (9,999)
While the sound quality of the buds 2 is great, and the noise cancelling is really amazing, these buds never stay in my ear for more than 5 minutes without having to be adjusted or pushed back into my ear. They constantly fall out and the shiny plastic material they are made from becomes slippy instantly. There is no silicone or ridge on them to keep them secure, and every time you push the earbuds back in your ear the touch controls activate and turn of the ANC or pauses your song etc. So you end up in a constant cycle of pushing in, touching to unpause, 2 mins of listening and continue the cycle. Incredibly annoying and such a downgrade for wearability from the buds 1.
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原文發表於 Samsung UK
三星回應:
2023-06-12

Support

Thanks for sharing your feedback for your Buds2, Adam! We love that you're enjoying the quality sound and Active Noise Cancelling, but disappointed that you feel the fit isn't quite right for your needs. They do come with ear tips in the box which you can put on the ends and find a comfortable fit for you (if you haven't already tried this.) We appreciate you letting us know, as this will help us improve our future designs! ^EM at Samsung Support

28harrison
3 (9,999)

2024-05-06

顏色 : 石墨黑
3 (9,999)
Sound quality is good. The ANC is ok but not great, and the passive noise cancelling is basically non-existent due to the fit. The fit is terrible, they don't stay in my ears, especially the right one which constantly falls out, this is annoying as I end up constantly pausing or skipping songs trying to push it back in. I prefer my old Samsung Galaxy Buds+ from 2020 with the bit that grips your antihelix and helps them stay in your ears, they also had better passive noise cancelling. Overall, the sound quality is good, but only if you're sat still. For the gym, I still use my old ones.
有幫助?
原文發表於 Samsung UK
jonfromthes8
4 (9,999)

2022-02-03

Nottingham

顏色 : 石墨黑
4 (9,999)
Have had the white ones for a few months now. They're strong as I have dropped them on accident many times however, the noise cancellation is more like 55% in reality and there are very limited features. You only have find my earbuds of which you need to be close by for it to work, there is awkward ear fitting but I do have smaller than average ears, and only "ambient sound" or "noise cancelling" as options. You can choose how the sound is portrayed such as bass boosted etc but in general I would look elsewhere. I am a Samsung fanatic and am fully in the ecosystem and found these products to be fairly disappointing. Finally, on full volume, sound leaks rather badly which defeats the noise cancelling proponent.
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原文發表於 Samsung UK
三星回應:
2022-02-04

Samsung Support

We do appreciate all feedback, Jon, as we're happy to look into ways to improve anything that we produce, no matter how amazing we believe them to be. The Galaxy Buds2 have themselves been fitted with many new features to improve overall quality, including the three mic system for significantly improving quality during calls. We do aim to make the size of the headphones as compatible with as many of our customers as possible, but obviously this isn't always possible. The noise cancellation has been boosted to even higher levels than its predecessors, with up to 98% active noise reduction. We're pleased to see that your are a huge fan of our products, and do hope this continues for many years to come. ^DB at Samsung Support

mmmx
2 (9,999)

2021-10-07

London

顏色 : 石墨黑
2 (9,999)
I do love them per say - the design, the sound quality, ease of use, size - but the battery life is no more than 3 hours, max 4 if I am lucky. Very disappointed and far too expensive for such short battery life. Mine are brand new and I wanted them replaced after being told the battery life should be far more than a puny 3 hours, but they only offered to 'repair' them which I find unacceptable. A manufacturing lemon will always remain a lemon and it's not acceptable to not replace bad lots. Also, the Samsung app for Windows use doesn't work and has a 2 star review.
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原文發表於 Samsung UK
三星回應:
2021-10-08

Samsung Support

We're sorry to see you've had some issues with the battery life on your new Buds2! This is certainly not what we'd expect from our new wireless Buds. Firstly, if you have not done so already, please check that the software of your Buds is up to date. Go to the Galaxy Wearables app > Buds2 > Earbuds settings > Earbuds software update > Update. This will clear any bugs and make sure they are working to the optimum level. You can also try resetting the Buds by going to the Galaxy Wearable app again > Buds2 > Earbuds settings > Reset. As part of your warranty, we can only offer a repair, but our engineers will make sure they are back working as they should be. Get in touch again and let us know if you'd like to go ahead with it. All our contact details can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Shush5467634
2 (9,999)

2023-07-27

顏色 : 石墨黑
2 (9,999)
They are good but be ready to buy like 20 of them. I got the galaxy buds 2s, used them a ton and one ear (right) just suddenly lost 80% of its volume and has not been fixed to this day. I tried cleaning them, nothing, I tried resetting them, nothing they just completely lost audio. A week later the left ear started to make a really loud sound like interference and got louder if I turned on ambient sound or anc. I've not used them rough or damaged them in any way the only thing I've done is used them a lot and they are pretty much unusable now.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-07-28

Samsung Support

We are disheartened to see that you experienced a few issues with your Galaxy Buds2 where the right bud lost most of its sound volume, and the left bud started making a loud noise which increased with Ambient Sound enabled. We also appreciate that you tried some troubleshooting steps, including cleaning and resetting the earbuds, although unsuccessfully. In this instance, we strongly recommend contacting our Support Teams who will be able to offer you full support with your device and, if needed, proceed with the next steps for a repair. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Yeachad
3 (9,999)

2021-09-23

United states

顏色 : 石墨黑
3 (9,999)
I got my pair of Galaxy Buds 2 with my Pre-Order of the Z-Flip 3. I was excited to try the whole Samsung ecosystem. The noise cancelling works well when you have the right ear tips to isolate the sound. However the bigger ear tips push the buds out of my ears. Even with the smallest tips and following all the fit guides the buds still fall out of my ears. It is worse when I am talking on the phone or while eating food they fall into my lap within minutes. Even while typing this review I've had to adjust them twice since they shifted in my ear.
有幫助?
原文發表於 Samsung SG
Soroara
2 (9,999)

2022-12-12

London

顏色 : 石墨黑
2 (9,999)
These ear buds are best to be used indoors and listening to media (e.g music, videos etc) When you're out and about and on phone calls the end-callers can't hear me. My Samsung handset/phone does a better job at blocking out noise so I tend to stop using the buds and use the phone handheld whice defeats the purpose The design and material of the case is pretty poor, has slipped out my pocket a couple times and the buds have fell out each time. Had they had a bit more weight or stronger magnets Or a heavier lid I wouldn't have lost one earbud already. Only had them less than a month. Also if you have small ears is do not recommend they only just fit and after some time they do slide out even if you use the small size silicone buds Noise cancellation is good though
有幫助?
原文發表於 Samsung UK
三星回應:
2022-12-13

Samsung Support

Thank you for your feedback regarding your new Galaxy Buds2, although we regret seeing that you've been unable to get all of the superb levels of quality that come available with them. While we're happy to see that you are getting to experience the best of what is available with the sound and active noise cancelation, we would also prefer to see that you were getting seamless connectivity during calls. We do design the case to be compact and easy to transport, but we're happy to take on board your comments regarding potential improvements to their design, as we'll always look for ways to improve everything that we produce. ^DB at Samsung Support

Vallyman11
5 (9,999)

2022-04-27

Manchester

顏色 : 石墨黑
5 (9,999)
The website says there are 6 total microphones, I only see 4... only bad thing about them in my opinion, sound quality is fantastic and I can literally walk away from my phone to the other side of the house and they work just the same as if I had my phone in my hand.. seen alot of reviews where the buds dont fit in their ears.. fit fine for me.. as for only 1 ear bud working, i suggest charging the buds first and not just getting them and expecting them to work without any charge in them.. but, Good job Samsung
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2022-04-28

Samsung Support

Thanks for the incredible feedback! We are absolutely delighted to read how much you are enjoying your new Buds2. From their incredible Bluetooth connectivity to the quality sound and comfortable design, there is so much to love! ^CR at Samsung Support

She's listening to music
5 (9,999)

2025-10-30

顏色 : 石墨黑
5 (9,999)
I pre ordered these buds when they were first released in 2021 and they are still working as perfect as when I first ordered them. The noise cancelling option is super for public transport, the ambience sound is great for walking. The buds connect to my phone seamlessly, all I have to do is put the buds in my ear and they are connected. The battery life on the buds is fantastic, I only need to charge them every couple of days. They are a great fit in the ear.
我推薦了此產品
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原文發表於 Samsung Ireland
Chewy
5 (9,999)

2023-01-31

顏色 : 石墨黑
5 (9,999)
I am very happy with my Galaxy Buds2, they were very easy to set up and lots of features using the WEAR app on my Galaxy A70 phone. I have found them to be a great fit in my ears, also I like how understated they are, no flashing lights on the buds, the sound is great, the buds charge very quickly in the case & they have a very good range when I have to move away from my phone. The touch features on the buds are easy to use and so far have worked perfectly.
我推薦了此產品
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原文發表於 Samsung Ireland
RoseA
1 (9,999)

2023-08-04

Kent

顏色 : 石墨黑
1 (9,999)
They keep falling out; nearly fell into a bowl of soup while having lunch, fell on the floor a couple of times on day 1. My ears aches from constantly pushing them back into ears, body finish is too sleek. Tried everything to keep me in ear, I feel like they have to be glued to my ears to stay put. I can't use them while out because I fear they'll fall out and get lost. How am I supposed to test performance if I can't even keep them in long enough?
有幫助?
原文發表於 Samsung UK
三星回應:
2023-08-08

Samsung Support

We're sorry to see that the fit of the Buds2 isn't quite right for you, Rose! They do come with a few different wingtips in the box, so you can find the right size and fit for your ears and make them comfortable. For further advice and support, please get in touch and we'll give you some tips on how to get them just right. All of our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Ryan43126
1 (9,999)

2022-10-07

Featherstone,West Yorkshire

顏色 : 石墨黑
1 (9,999)
Very disappointed with this product. They have caused me to have a severe ear infection due to the nickel content in them. This issue looks to be a common problem which samsung are fully aware of. The buds were sent back to samsung for investigation and are now being returned. I am now out of pocket as I simply cannot wear them. Samsung customer service will not issue any kind of refund or replacement. Very poor service from Samsung
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原文發表於 Samsung UK
三星回應:
2022-10-08

Samsung Support

We are disheartened to see that you experienced this type of issue with your Galaxy Buds2, Ryan. We would like to reassure you that here at Samsung we take the safety of our customers and of our devices very seriously. We recommend keeping in touch with the relevant department that is assisting you now, who will be able to provide you with all the assistance you need and answer any queries you have. We are confident our colleagues will be able to offer you a quick and definitive resolution as soon as possible. In the meantime, we would like to reassure you that all our devices, including the Galaxy Buds2, go through a series of thorough tests to ensure that each device meets our high standards of quality. ^CL at Samsung Support

匿名
3 (9,999)

2021-12-09

顏色 : 石墨黑
3 (9,999)
Sound quality is decent and the battery is not too bad. I find myself having to charge the case once a day and twice if I use it heavily. Now the major issue I have with this is the connectivity. I find that on several occasions the connection to a device is slow to initiate and on random occasions the audio cuts-out. This is even worse if you use this with a MacBook. Several software updates in and still no remedy.
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原文發表於 Samsung Ireland
Sarah1
4 (9,999)

2022-03-21

Yorkshire

顏色 : 石墨黑
4 (9,999)
Having had many variations of Samsung earbuds I find these to be the most comfortable by far. The only downside for me is the inability to mute a call or even the option to have that with the press and hold settings. This has been invaluable in the past with the original buds for myself especially, but also others have shared their grievance with this feature being removed in the newer buds.
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2022-03-23

Samsung Support

It's fantastic to see that your new Galaxy Buds 2 are giving you the best levels of comfort you've experienced so far from our range, Sarah. We do like to take on board feedback from our customers, and we're always looking for ways to improve each new release based on these comments. Likewise, we'll happily take on board your feedback regarding the capability to mute calls with the Buds, so we can keep on giving our customers everything they'd need. ^DB at Samsung Support

BanfalviP
5 (9,999)

2023-03-14

London, UK

顏色 : 石墨黑
5 (9,999)
First I was sceptic as usually this plug in design doesn't work for me, I prefer more that design like the normal apple airpods. Believe me, I was the most surprised how comfortable these are. Sound quality is superb. The fact that you can use the same earbuds across all your Samsung devices is genius. This was one of my best purchases ever. Highly, highly recommended.
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2023-03-17

Samsung Support

We are thrilled to see that you think the incredible Galaxy Buds2 are the best earbuds you have ever used, Banfalvi! As you mentioned, these fantastic earbuds aren't only intelligently designed with a lightweight and ergonomic body to always fit in your ears comfortably, but the sound is also superbly detailed thanks to the perfectly balanced sound quality and great features such as Active-Noise Cancelling and Ambient Sound. These fantastic earbuds will give you endless moments of happiness and satisfaction! ^CL at Samsung Support

Tetik
1 (9,999)

2023-03-28

Cambridgeshire

顏色 : 石墨黑
1 (9,999)
Good enough sound ......, but very often they fall out of the ears, even if you change other nozzles! at the worst, when replacing other nozzles from the same kit, they do not charge at all and the case itself does not close completely, it seems the designer did not even think about it! I am very disappointed in these headphones as I constantly use Samsung products
有幫助?
原文發表於 Samsung UK
三星回應:
2023-03-31

Samsung Support

We're pleased to see that you are a fan of our different ranges, Tetik, and that you are receiving all of the sound quality you would have been hoping for with your new Galaxy Buds2, but we do regret seeing that you are having an issue with the fit. We design all of our Buds to be compatible with as wide a range of our customers as we can, but it is not always possible to cater to everyone. The case should still close if you are using different tips, so if you are having issues with this then we'd recommend speaking to our Customer Support team, so they can look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

LAU1802
1 (9,999)

2022-07-29

MANCHESTER

顏色 : 石墨黑
1 (9,999)
DONT BUY!, They don't fit in your ears properly, and fall out at every opportunity, even sitting still so could never wear for running or cycling as I planned-complete waste of money. Bring back Samsung Galaxy Buds+, would have purchased them again if they still made them. Really Disappointed and the lavendar colour is nothing like pictured-looks very cheap!
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原文發表於 Samsung UK
三星回應:
2022-07-30

Samsung Support

We regret to see that you've not being getting the levels of quality that are available with your new Galaxy Buds2. They have been designed to provide a comfortable, natural feeling fit, for lengthy usage, and we do provide a selection of silicon tips to help them be compatible with as wide a range of our customers as possible. However, we can understand your frustration if they have not proven to be suitable for your own needs. ^DB at Samsung Support

kat2
4 (9,999)

2022-10-20

Brighton

顏色 : 石墨黑
4 (9,999)
I love these so much. They are an improvement from my previous wireless earphones in terms of sound quality and Bluetooth calling, but they will not stay in my ears. It is especially difficult when I work out. I have tried different sizes included but that did not help. I am disappointed I paid more for the product to not be able to stay in my ears.
有幫助?
原文發表於 Samsung UK
三星回應:
2022-10-21

Samsung Support

We are pleased to see that you are finding the Galaxy Buds2 an upgrade from your previous wireless earbuds with their incredible sound quality and Bluetooth features, Kat. However, we are sorry to see that you are struggling to keep them in your ears. As you have already tried the different wing tips included in the box, we recommend following this link now that will give you an easy step-by-step guide on how to wear your earbuds correctly: https://bit.ly/HowtowearGalaxyBuds2 If you need further assistance, please don't hesitate to contact one of our Support Teams who are always happy to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

pop4
5 (9,999)

2023-12-20

顏色 : 石墨黑
5 (9,999)
Not being funny my dad put these in the washing machine case and all (twice) and they still worked. The case stopped holding charge for ages so would just charge the earbuds but the battery's so long I'd charge them for like 15 mins a day and it wouldn't matter. The other day I realised the case was fully working again. Wow 100% would recommend
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2023-12-21

CX

We're pleased to see that your dads Buds 2 have been able to survive these mishaps, and that the case has now started working again. We're sure that they are back to providing him with hours of enjoyment listening to all of his favourites. ^DB at Samsung Support

Morpheus354
5 (9,999)

2021-08-24

London

顏色 : 石墨黑
5 (9,999)
Received mine a few days early and more than happy with the Buds 2. Very comfortable! Was not expecting music to sound this good and the phone call quality is amazing! Could go on but basically this is worth purchasing from what I've seen so far. Need more time to get comfortable with the Buds to review performance but good so far.
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2021-09-08

Samsung Support

The Buds2 really let you enjoy a comfortable fit in your ears, and rich sound too! Play around with the Galaxy Wearables app to get it just right for you. We're glad you love them! ^EM at Samsung Support

Kat7777777777
1 (9,999)

2022-10-26

Bournemouth

顏色 : 石墨黑
1 (9,999)
Have the new Galaxy buds 2 and have changed to the smallest ear fitting. They do not stay in my ears and are very annoying. The air buds I had before are so much better, they stayed in my ears even when running. You can feel the Galaxy buds2 falling out. I prefer the first model that you created. These are ridiculously annoying.
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原文發表於 Samsung UK
三星回應:
2022-10-28

Samsung Support

We are disheartened to see that you haven't been able to make the most of your Galaxy Buds2 just yet, Kat. We would love to assist you with this so you can enjoy the incredible sound quality of these earbuds. Please follow this link that will offer you an easy but comprehensive guide on how to wear your earbuds correctly: https://bit.ly/HowtowearGalaxyBuds2 We are confident this will help. Nevertheless, if you need further assistance, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Davy_B
1 (9,999)

2024-01-28

顏色 : 石墨黑
1 (9,999)
I got these free when i pre ordered my last phone and the sound quality is good and the battery is decent but the design is absolutely awful, they just DO NOT !!! stay in your ears, they are constantly falling out and drive me mad. the previous generation was far superior and i end up using them more than these.
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原文發表於 Samsung Ireland
Gedyk04
5 (9,999)

2022-02-24

South Yorkshire...

顏色 : 石墨黑
5 (9,999)
I was so pleasantly surprised by the fit in ear and the clarity of these little beauties. Connectivity was almost instant and its quite easy to forget where you are when your immersed in the rich tones of these little buds. Lightweight perfect fitting buds. I'm truly blown away. Try for yourselves...
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2022-02-25

Samsung Support

The Galaxy Buds2 are superb in their design and features, and we are pleased to see that you are enjoying them! The customisable fit with three sizes and lighter than ever design make these buds easy to wear all day even for the most active lifestyles. The seamless connectivity will pair your buds to your watch and phone in the blink of an eye so you can enjoy a new world of audio experience with well-balanced and vibrant sound! Immerse yourself in your personal and smart sound experience like never before with these fantastic earbuds! ^CL at Samsung Support

Saving
5 (9,999)

2021-08-20

London

顏色 : 石墨黑
5 (9,999)
Received these earlier than expected, impressive sound, nice and lightweight too. I have the Buds Live and have done a comparison between the two and the Buds Live sound flat and have less range than the Buds2. Another step forward, though there are too many options now and the pricing is confusing.
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原文發表於 Samsung UK
三星回應:
2021-09-07

Samsung Support

The Buds2 are the perfect match of compact, lightweight design and dynamic sound. The new shape means they will be comfortable in your ears and look cool too. You even get to use them a week earlier! Bonus! ^EM at Samsung Support

tibdib
5 (9,999)

2023-01-20

顏色 : 石墨黑
5 (9,999)
Great sound quality, they fit perfectly into my ears, after 3 hour of continuous use I had no issues with itchy ears inside (sometimes it happened with other inner ear stuff I've been using). I had a problem to be heard properly by a caller in very windy conditions (which is obvious ;) ).
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原文發表於 Samsung Ireland
匿名
1 (9,999)

2021-10-21

Washington UK

顏色 : 石墨黑
1 (9,999)
Awful in all situations. Noise cancelling inexistent! Sound quality is awful, very low on left side one and not loud enough. Doesn't fit my ears and keeps falling. Waste my money. Wish I could get a refund. Even better, wish I never bought this! LISTEN TO ME, DON'T BUY THIS!!!!
有幫助?
原文發表於 Samsung UK
三星回應:
2021-10-22

Samsung Support

We are very sorry to see that you haven't yet been able to get the best out of the Galaxy Buds2 and we would like to assist you with getting everything sorted as soon as possible. Here you can find an easy step by step guide on how to improve the quality of the sound of your buds: https://bit.ly/HowtogetbestsoundfromGalaxyBuds Please also follow this link for a comprehensive guide on how to wear them correctly: https://bit.ly/HowtowearGalaxyBuds If you continue experiencing issues, please do get in touch with one of our Support Teams who can offer you full technical support with this: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Sarah S
5 (9,999)

2021-08-21

Birkenhead

顏色 : 石墨黑
5 (9,999)
So my headphones turned up today (a week ealry) and I love them! The sound is so clear and the noise cancellation is fab! Don't know what the microphone is like as I've not used that feature yet but so far I really like these! Also, the colour is amazing! Love the lavender
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原文發表於 Samsung UK
MrGubby
1 (9,999)

2021-09-11

Hertfordshire

顏色 : 石墨黑
1 (9,999)
After having to return my Pro Buds due to "an allergic reaction" I thought I'd give the Buds2 a go. Two days later , oozing/itchy/scabbing ears. (Never had a problem with my original Buds or Buds +) On the plus side they have good sound, fit & controls :)
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原文發表於 Samsung UK
Nicki22
4 (9,999)

2022-06-14

Chelmsford

顏色 : 石墨黑
4 (9,999)
The sound is really good and the noise cancellation is also really good however for me it doesn't really stay in my ears and I have to keep readjusting it otherwise it will fall out. I dont know if this is a universal problem or just a me problem
我推薦了此產品
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原文發表於 Samsung UK
三星回應:
2022-06-15

Samsung Support

Thank you for the review and the four stars, Nicki. Although we are sorry to read you are having trouble with the design, we are delighted to read that you are impressed by the quality audio and noise cancellation. In regard to the issue you are having with the Buds2 falling out of your ears, please start by ensuring you are inserting them correctly. Place the Bud into the ear and gently twist in a corkscrew fashion, ensuring not to push too hard. Once twisted, the main part of the Bud should nestle itself nicely in the cartilage of your ear. We hope this helps! ^CR at Samsung Support

Camof50
3 (9,999)

2021-09-13

Buckinghamshire

顏色 : 石墨黑
3 (9,999)
I have had my buds for just over a week and I like them, I have found they just don't stay on my ears when I move around! And this gets very annoying. On the other hand the sound quality its good but I'd effected by the loose fit of the buds.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2021-09-14

Samsung Support

Thank you for taking the time to share your thoughts with us. We're sorry to read that you are having difficulty with the design of the Buds2, however, it's fab to read that you find that sound such good quality. We recommend ensure you insert and twist the Buds2 slightly to achieve a secure fit. Also, don't forget to change the ear tips provided to get the best size for your ears. ^CR at Samsung Support

Minxy b
1 (9,999)

2024-04-06

Nottinghamshire

顏色 : 石墨黑
1 (9,999)
Right ear is muffled, sent in for replacement and found damage on them only few month old so can't be seen by eye so probably damaged when got them. Cheaper to get refurbished elsewhere than pay repair fee.
有幫助?
原文發表於 Samsung UK
三星回應:
2024-04-07

Samsung UK Reviews Team

We appreciate you taking the time to share feedback on your Buds2. We're sorry to learn you experienced an issue with the right earbud and understand you were disappointed by our engineer's findings. We offer a 12-month warranty on our earbuds from the date of purchase, which covers manufacturing issues but does not cover physical or accidental damage. In the event of physical being discovered upon inspection, a quotation will be provided to return your earbuds back to their in-warranty status. We'd like to help you get the issue with your earbuds sorted so that you can get back to enjoying the fantastic sound quality they offer, so we recommend reaching out to our Support Teams. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426wulVn ^AP at Samsung Support

Ddychill
5 (9,999)

2023-10-28

London, Croydon

顏色 : 石墨黑
5 (9,999)
They are light and the smart things app makes it easy to find them even when lost plus you are able to check your hearing to work out which ear of more suitable for calls and much more advanced features
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2023-10-29

CX

Thank you for your fantastic review! We're thrilled to see you're enjoying your Buds2 and the advanced features they offer. The lightweight design makes these earbuds incredibly comfortable to wear for long listening sessions. Plus, SmartThings Find means lost earbuds are a thing of the past! We're delighted that these features have added convenience and enhanced functionality to your listening experience, and know they'll continue to impress! ^AP at Samsung Support

Dazz12
1 (9,999)

2022-12-22

Durham

顏色 : 石墨黑
1 (9,999)
Bought these 1 month ago, first time use today onriding a bike within 5 minutes right ear bud fell out and is now lost. Performance is good its big issue if the buds don't stay in your ear
有幫助?
原文發表於 Samsung UK
三星回應:
2022-12-23

Samsung Support

We do design all of our Galaxy Buds to fit as wide a range of our customers as possible, and also provide extra tips for even more compatibility, but we do regret seeing that you had a bit of misfortune with your Galaxy Buds2, and not only because you were enjoying them as much as you were. ^DB at Samsung Support

Fost1981
3 (9,999)

2024-07-15

Hull

顏色 : 石墨黑
3 (9,999)
I got the new Galaxy Buds2 because I had other Samsung earphones in the past and really liked them; however, the Galaxy Buds2 keep falling out of my ear and never sits in the correct way.
有幫助?
原文發表於 Samsung UK
三星回應:
2024-07-17

Samsung UK Reviews Team

We appreciate you taking the time to share your experience with the Buds2. We're sorry to learn you've encountered an issue with the fit. We understand the importance of secure, comfortable wear, so that you're able to enjoy long periods of excellent sound quality. We have an excellent guide on our website that provides useful steps you can follow to ensure you get the most comfortable fit with your earbuds, here's the link: https://spr.ly/6421igJHU If you need further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6422igJy6 ^AP at Samsung Support

Davidjj1000
1 (9,999)

2023-06-27

顏色 : 石墨黑
1 (9,999)
Sound is fine. Awful design. Fall out of ears constantly. Can't walk with them in as they end up on the floor. I've tried the different sizes. Very very frustrating and disappointing.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-06-28

Support

Thanks for sharing your feedback for your Buds2, David. We're sorry to see that you're not enjoying the design as much as we'd hoped. They have been created to be more ergonomic and have a more comfortable fit in your ears. We recommend checking out this useful guide on how to wear them snugly: https://bit.ly/HowToWearBuds2 For any further support, get in touch! All of our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Safetytone
1 (9,999)

2022-09-16

Bagshot

顏色 : 石墨黑
1 (9,999)
Really disappointing... they slip out of my ears constantly, the fit is poor, unfortunately (having just switched from Apple iphones to a Fold 4) I would not recommend these to anyone
有幫助?
原文發表於 Samsung UK
三星回應:
2022-09-17

Samsung Support

We do design all of our Galaxy Buds2 to ft as wide a range of our customers ears as possible, and do also provide different tips to help with this compatibility even further, but we would be unable to accommodate for every persons needs, despite our best efforts, and do understand your frustration if they have not proven to match your circumstances. ^DB at Samsung Support

JoyLM
2 (9,999)

2023-02-21

London

顏色 : 石墨黑
2 (9,999)
Very good on sound and features, but such a poor fitting. They keep popping out and I don't even run with them. I've tried all three tips sizes, no difference. I wasted my money.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-02-22

Samsung Support

We are pleased to see that you think the Galaxy Buds2 have a high quality sound and useful features, Joy. However, we are very sorry to see that you have been struggling to keep them in place when using the ear tips included in the box. We would love to assist you with this by sharing with you this link, made available by our colleagues abroad, where you will find an in-depth guide on how to wear your earbuds and the ear tips correctly: https://bit.ly/HowToWearGalaxyBuds2 Please also make sure to wear your Galaxy Buds2 after they have been cleaned by following these steps: 1. Remove the ear tip from the earbud carefully. Don't use force to remove the ear tip. 2. Clean the sensor, mesh and ear tip with a clean, soft cloth. 3. Clean the receiver with a cotton swab and dry brush to remove any foreign materials. 4. Reattach the ear tip onto the earbud when you've finished cleaning. If you need further assistance, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

MelissaJ
5 (9,999)

2021-09-05

West Midlands

顏色 : 石墨黑
5 (9,999)
Just received my buds today they sound absolutely awesome and are so comfortable. Not tried the mic yet.love the lilac colour too to match my lilac Z phone, awesome!
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2021-09-07

Samsung Support

The Galaxy Buds 2 are more than capable of delivering all of your playlists with crystal clear and dynamic levels of sound, Melissa, so we're really pleased to see that you're such a fan of them already. Their unique design means they're as comfortable as they are eye-catching, so your ears won't mind them even if you're enjoying them all day! ^DB at Samsung Support

Ryeon
5 (9,999)

2023-06-27

Cambridge

顏色 : 石墨黑
5 (9,999)
Really nice buds2!!! I have no regrets about purchasing and I want to recommend it to my friend. I've been using it for over a year and there was no problem at all.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2023-06-28

Support

We love to see that you're enjoying using your Buds2, Ryeon! They're small and compact but deliver on incredible sound. Recommend them to everyone you know! ^EM at Samsung Support

Watuwetu
2 (9,999)

2023-08-28

London

顏色 : 石墨黑
2 (9,999)
Worst things ever!!! Don't fit unless you have elephant ears! And stay very still.............any movement, and they may decide to boycott. Fabulous sound though.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-09-01

Samsung Support

It's great to see that you're loving the sound that is produced by your Galaxy Buds2, but we do regret seeing that they are not meeting all of your own particular needs. We do design all of our Buds to be compatible with as wide a range of our customers as possible, but it would be extremely difficult to accommodate everyone. ^DB at Samsung Support

David1223455
1 (9,999)

2023-12-29

顏色 : 石墨黑
1 (9,999)
They're great but stopped working after just a month. Constant ringing in the left ear when I put ambient sound on and crackling at all other times.
有幫助?
原文發表於 Samsung UK
Greene666
3 (9,999)

2022-08-15

顏色 : 石墨黑
3 (9,999)
They work well, but the lavender headphones come on a white box. This is always going to annoy me as the photo shows a lavender box.
有幫助?
原文發表於 Samsung UK
三星回應:
2022-08-18

Samsung Support

We are glad to see that you're enjoying the quality of your Galaxy Buds2, but ca understand your frustration if you did need receive the case that was advertised. We'd recommend speaking to our Online Shop team, so they can discuss this with you. You can find details on how to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

nicolemw
3 (9,999)

2022-03-28

Birmingham West Midlands

顏色 : 石墨黑
3 (9,999)
Theyre fine like the sound is good but you cant find them if the earbuds themselves are inside the case which is entirely pointless
有幫助?
原文發表於 Samsung UK
三星回應:
2022-03-30

Samsung Support

We're delighted that you love the rich audio experience from your Buds2, Nicole! We appreciate your feedback regarding the Find my Buds feature. ^EM at Samsung Support

Soc19
4 (9,999)

2024-01-02

顏色 : 石墨黑
4 (9,999)
Very good sound quality and ANC, but lost one of them while exercising as fell out. Have tried some others but don't seem as good.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2024-01-03

CX

It's fab to read how impressed you are with your new Buds2! The crystal-clear audio is complimented by a plethora of intelligent features like Active Noise Cancellation and Ambient Sound. These two incredible features mean you can choose to either drown out all unwanted noise, or allow those important sounds in, such as listening to train announcements or ordering your coffee on the way to work, all without taking the Buds out! ^CR at Samsung Support

SHzl
1 (9,999)

2022-08-06

Glasgow

顏色 : 石墨黑
1 (9,999)
Bad fit. Fall out all of the time. Noise cancelling almost non-existant - probably due to the poor fit. Very dissatisfied.
有幫助?
原文發表於 Samsung UK
三星回應:
2022-08-07

Samsung Support

Thank you for taking the time to share your thoughts with us. We are very sorry to read that you do not find the design of the Buds2 to be suitable. Please ensure that you have tried all different sizes of the eartips and found the perfect fit. Should you use ones too small or too large, you will not get the full benefits of secure fit or noise cancellation. ^CR at Samsung Support

Samsunguser7554
5 (9,999)

2023-01-22

Edinburgh

顏色 : 石墨黑
5 (9,999)
Fantastic earbuds for my first pair of galaxy buds there amazing work Brilliant with the S22 and tab S6 lite 2022
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2023-01-23

Samsung Support

The Buds2 let you immerse yourself in your favourite music thanks to 360 Audio and Active Noise Cancelling, and easily switch between phone and tablet thanks to Auto Switch! Great choice! ^EM at Samsung Support

BARF
3 (9,999)

2024-04-13

Uk

顏色 : 石墨黑
3 (9,999)
I've bought cheaper earbuds with more features and better sound quality, I'd only recommend if these are on sale
有幫助?
原文發表於 Samsung UK
三星回應:
2024-04-17

Samsung UK Reviews Team

We are sorry to read that you are not completely satisfied with the quality of sound and features of your Galaxy Buds2, Barf. We would love for you to be able to enjoy the superb sound experience and useful features these amazing earbuds can offer, and we are ready to help. Please follow this link, where you will find a comprehensive guide about how to get the best experience out of your earbuds: https://spr.ly/6427bEgot In the meantime, if you need more assistance with this, please also don't hesitate to get in touch with our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6428bEgoQ ^CL at Samsung Support

jim10
5 (9,999)

2021-08-30

Buckinghamshire

顏色 : 石墨黑
5 (9,999)
these are sooo good compared to the earlier models. The app takes a bit of understanding but cool. 10/10
有幫助?
原文發表於 Samsung UK
三星回應:
2021-09-07

Samsung Support

Thank you Jim, for your feedback. Your Buds 2 are a fantastic pair and we’re glad you’re enjoying them. ^HA at Samsung Support

BOB490P
1 (9,999)

2025-02-01

顏色 : 石墨黑
1 (9,999)
The eartips keep coming out in my ear. Crazy design and so dangerous. Straight in the bin
有幫助?
原文發表於 Samsung UK
三星回應:
2025-02-04

CX

Thank you for bringing this to our attention, Bob. The ear tips should certainly not be coming off easily and remaining in your ear. This leads us to believe they are not attached correctly prior to use, or were placed too deep within the ear. For a guide on how to attach and change the ear tips, please check out this instructional video: https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-galaxy-earbud-tips/?srsltid=AfmBOoquMx4phoz2zc5MzofDPWIHFsNDJJVm0AfmktysX0UTLOIseCcu For information on how to insert and wear your Buds2, please take a look at this handy guide: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-your-samsung-earbuds/#:~:text=Insert%20them%20into%20your%20ears,ear%2C%20try%20a%20different%20size. If you need any additional support, please don't hesitate to get in touch with our experts, who will be happy to help. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support

Mj galaxy buds
5 (9,999)

2024-03-15

London

顏色 : 石墨黑
5 (9,999)
Excellent and I am very happy and grateful for your achievement, many thanks to you all
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2024-03-16

Samsung UK Reviews Team

We are thrilled to read that you think the Galaxy Buds2 are an excellent product, MJ! We are grateful that you decided to share with us this brilliant feedback about your happy experience with your earbuds. The Galaxy Buds2 are specifically built to give you an immersive sound experience with the best quality, comfort and smartness; enjoy! ^CL at Samsung Support

Odeja
3 (9,999)

2021-10-28

London

顏色 : 石墨黑
3 (9,999)
Sound is good but they keep dropping out my ears. Slightly gutted I spent money on these.
有幫助?
原文發表於 Samsung UK
三星回應:
2021-10-29

Samsung Support

We are pleased to see that you like the sound of the Galaxy Buds2, Odeja. However, we are sorry to see that you are struggling with wearing them in your ears. The Galaxy Buds2 will come with a set of different wing sizes to fit comfortably and securely in your ears. Please try all of them to find the one that suits you best. We also recommend having a look at this link that will offer you an easy step by step guide on how to wear the buds correctly: https://bit.ly/HowtowearGalaxyBuds Should you need further help, please don't hesitate to contact one of our friendly Support Teams who are always happy to help: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

rocs
5 (9,999)

2023-12-22

顏色 : 石墨黑
5 (9,999)
They are really good wireless ear buds. The sound is clear and the volume works greatly.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-12-23

CX

Your Galaxy Buds2 will help you tune into just the sounds that you want to focus on, and will connect seamlessly with any compatible device. ^DB at Samsung Support

Galaxy Bobs2
5 (9,999)

2023-09-30

Portsmouth, Hampshire

顏色 : 石墨黑
5 (9,999)
Excellent sound, and ANC works extremely well on my commute. Good overall product.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2023-10-02

CX

We are very glad to read that you are fully happy and satisfied with your new and amazing Galaxy Buds2! As you mentioned, these fantastic earbuds won't just make you enjoy your favourite tunes with an incredible level of immersion with 360° Audio; but they also come with the Active Noise Cancelling feature which blocks unwanted sounds while you are commuting. The Galaxy Buds2 are truly great in every way! ^CL at Samsung Support

James 236
3 (9,999)

2022-11-28

顏色 : 石墨黑
3 (9,999)
Was excellent for nearly 2 years then the case stopped charging completely one day
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2022-11-29

Samsung Support

Thank you for sharing your experience with us, James. We are sorry to read that your Buds2 Charging Case is no longer charging. Please ensure you are using an official Samsung charger to charge your case and that the charging port is clean and free of debris. If you continue to experience this problem, please contact our Technical Support Team directly. They will run through some troubleshooting with you, and if needed, they can arrange for a repair. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

flixxy
5 (9,999)

2022-02-26

London

顏色 : 石墨黑
5 (9,999)
Very good audio quality, the earbuds are light and they are 100% worth your money
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2022-02-27

Samsung Support

Thank you so much for the five-star review! We're absolutely thrilled to read how much you are loving the incredible design and sound quality of your new Galaxy Buds2! Enjoy! ^CR at Samsung Support

Mandye
5 (9,999)

2024-02-02

Staffordshire

顏色 : 石墨黑
5 (9,999)
Excellent sound quality. Very comfortable. Would definitely recommend 👌 👍
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2024-02-03

CX

We are glad to read that you are enjoying your amazing Galaxy Buds2, Mandye! As you mentioned, these fantastic earbuds aren't just intelligently built to open a new world of audio experience with well-balanced sound; but their lightweight and ergonomic design keeps them in your ears comfortably and safely. Whether you wish to listen to your favourite tunes in perfect quality, or keep the noise out during an important call, the Galaxy Buds2 give you the best experience on any occasion. ^CL at Samsung Support

Kenn21
5 (9,999)

2023-12-21

Dorset

顏色 : 石墨黑
5 (9,999)
Excellent, love them. Wish I bought them be four, i fully recommended them.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2023-12-23

CX

We appreciate both your review, and your recommendation, and we're delighted to see that you're loving your Buds2, so thank you for your feedback. ^DB at Samsung Support

Boags
2 (9,999)

2023-10-27

Scotland

顏色 : 石墨黑
2 (9,999)
Anc never works. Buds won't fit well and poor sound quality with the anc on
有幫助?
原文發表於 Samsung UK
三星回應:
2023-10-28

CX

We are sorry to read that you are not satisfied with your Galaxy Buds2 as you are finding they don't fit comfortably in your ears, which is likely also the reason the ANC feature and sound quality are not working as expected, Boag. This isn't the experience we would want our customers to have with our products, and we would like to reassure you that we are always ready to help you make the most of them. Please follow this link where you will find a useful video on how to wear the Galaxy Buds2 comfortably and safely in your ears: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly The earbuds also come with a set of ear tips you can use to wear them properly. Here are the full steps on how to use them correctly: Flip the earbud tip inside out, and then insert it over the latch at the bottom of the earbud > Make sure to line up the hole on the earbud tip with the latch on the bud. Then, push the earbud tip down to finish attaching it > When wearing the earbuds, there should not be a gap or space between the ear and the ear tip. We are confident that the previous steps will be useful not only with wearing your earbuds, but also to make the most of the ANC feature and overall sound quality. In the meantime, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Ahil
5 (9,999)

2024-04-15

London

顏色 : 石墨黑
5 (9,999)
Amazing quality,it fit perfectly into my ear and it is better than airpods
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2024-04-15

Samsung UK Reviews Team

Thank you for your fab review, Ahil! We are over the moon to read how blown away you are by the comfort and quality of your brand new Buds2! With such perfect audio, and useful features such as Active Sound Cancellation and Ambient Mode, it's easy to understand why you're so impressed! ^CR at Samsung Support

lali
3 (9,999)

2023-12-30

顏色 : 石墨黑
3 (9,999)
Easy to fall out from ears too slipperly . Sound quality not too bad
有幫助?
原文發表於 Samsung UK
TG tech man
5 (9,999)

2021-08-11

The moon

顏色 : 石墨黑
5 (9,999)
I love the light weight design and the well balanced sound profile
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2021-09-07

Samsung Support

The Galaxy Buds2 are the lightest earbuds we've ever made, and stay comfortable in your ears all day long. Couple that with the rich, balanced sound, and you've got a winning formula! Enjoy your new Buds! ^EM at Samsung Support

Skyz
4 (9,999)

2024-05-29

Singapore

顏色 : 石墨黑
4 (9,999)
Good and reliable. Ensure to have a clean ear before using though.
有幫助?
原文發表於 Samsung SG
Lofty73
5 (9,999)

2024-02-29

Blackpool

顏色 : 石墨黑
5 (9,999)
The fit great and provide good sounds and reduce ambient noise
我推薦了此產品
有幫助?
原文發表於 Samsung UK
Bkelleh6
5 (9,999)

2024-07-09

顏色 : 石墨黑
5 (9,999)
Great sound very comfortable tuned to the phone very quickly
我推薦了此產品
有幫助?
原文發表於 Samsung Ireland
AJ99
5 (9,999)

2024-04-03

顏色 : 石墨黑
5 (9,999)
Easy to pair via app. Easy to use, great sound and comfort.
我推薦了此產品
有幫助?
原文發表於 Samsung UK
三星回應:
2024-04-04

Samsung UK Reviews Team

We are delighted to read how impressed you are with the wonderful sound quality and user-friendliness of your new Buds2! Thank you so much for your wonderful feedback, AJ! ^CR at Samsung Support

Msabir8
1 (9,999)

2023-12-16

顏色 : 石墨黑
1 (9,999)
Poor product , not very good with such an expensive phone
有幫助?
原文發表於 Samsung UK
三星回應:
2023-12-16

CX

We regret seeing that you're not getting everything that you were hoping for with your Galaxy Buds2, but we do appreciate your feedback. ^DB at Samsung Support

Whizzier
2 (9,999)

2023-05-14

West Midlands

顏色 : 石墨黑
2 (9,999)
They don't stay in my ears just walking in the house.
有幫助?
原文發表於 Samsung UK
三星回應:
2023-05-15

Samsung Support

We are very sorry to see that you are finding it difficult to keep the Galaxy Buds Live in your ears when using them. We would love for you to be able to make the most of the incredible sound quality of these earbuds with your favourite tunes, and we are ready to help. The Galaxy Buds Live feature an iconic shape and ergonomic design to stay in your ears at all times. They also come with two sets of wing tips (small and large) that we recommend using to keep them comfortably and safely in your ears. We also recommend following this link where you will find a comprehensive step-by-step guide on how to wear the Galaxy Buds Live in your ears correctly: https://bit.ly/HowToWearGalaxyBudsLive If you continue experiencing difficulties with this, please contact one of our Support Teams who will be able to assist you further. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport Hope this helps! ^CL at Samsung Support

Y.L.
5 (9,999)

2025-04-23

顏色 : 石墨黑
5 (9,999)
耳機搭配 Galaxy Wear app 有很多有趣的微調以及控制功能，還可以備份設定，換機時很方便
我推薦了此產品
有幫助?

商品功能

5 (9,999)

商品效能

5 (9,999)

商品設計

5 (9,999)

商品價值

5 (9,999)
三星回應:
2025-04-24

.

非常感謝您為我們提供寶貴的意見！我們將以您的分享回饋為指引，不斷改進和創新，為您帶來更好的使用體驗。

edwardsuper
5 (9,999)

2025-04-25

顏色 : 薰衣紫
5 (9,999)
非常好用，畫面清晰，功能出色！
我推薦了此產品
有幫助?
原文發表於 Galaxy Buds2(SM-R177NLVABRI)

商品功能

5 (9,999)

商品效能

5 (9,999)

商品設計

5 (9,999)

商品價值

5 (9,999)
三星回應:
2025-04-28

.

非常感謝您為我們提供寶貴的意見！能符合您的需求是我們的榮幸，我們仍會持續改進和創新，感謝您的參與。

使用者手冊與下載

安全手冊

版本 1.9.1 | 4.01 MB

2021年8月18日

CHINESE

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用戶手冊 (Android 11)

版本 1.0 | 0.84 MB

2021年8月18日

CHINESE

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