To request Door 2 Door service, complete the form below
In support of Covid-19 regulations and prevent our customers from being exposed by leaving their homes,
we have launched a new pickup and delivery service in South Africa.
Door 2 Door service is now available nationally from Samsung authorised service centres.
Terms and Conditions apply. Only applicable for selected areas.
Frequently Asked Questions
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1. Door to Door service available nationally
Samsung Service Centers Samsung Service Centers
REGION SERVICE CENTER ADDRESS DURBAN ONNURI TECH (PTY) LTD 31 SOLSTICE ROAD , UNIT B, NEW TOWN CNETER, UMHLANGA CAPE TOWN AFREXPORT CC SSS CELLULAR 78 ON EDWARD STREET, DURBAN ROAD, BELLVILLE JOHANNESBURG BOLTTECH REPAIRS UNIT12A GROWTHPOINT OFFICE PARK,140 TONETTI STREET, HALFWAY HOUSE, MIDRAND JOHANNESBURG AFREXPORT CC SSS CELLULAR UNIT 36, N12 INDUSTRIAL PARK, 188 DR VOSLOO DRIVE, BARTLETT, BOKSBURG JOHANNESBURG M M ALL ELECTRONICS CC SHOP 30, WEDGE SHOPPING CENTER , 255 RIVONIA ROAD, MORNINGSIDE JOHANNESBURG PRISTA ELECTRONICS CC 200 DARTFIELD ROAD, SANDOWN, JOHANNESBURG UNIQUESMART TECHNOLOGIES (PTY)LTD 58 SIMMONDS STR SHOP B3 FNB BANK CI, PRETORIA G A WANT T/A FX CELLULAR 595 BOKSER STREER GARSFONTEIN PRETORIA PANDODOX PTY LTD 179 DYER ROAD ( OFF LYNWOOD ROAD ) , HARRIER PLACE GROUND FLOOR , OPPOSITE HILLCREST SHOPPING CENTRE PORT ELIZABETH TT3 GROUP PTY LTD SALGAR HOUSE 18 NEWTON STREET,NEWTON PARK EAST LONDON DUANE AND DALE ELECTRONICS CC SHOP 4B, DEVEREUX CENTRE, 47 DEVEREUX AVE BLOEMFONTEIN DIRECT PRINTERPARTS CC 15 LEVISEUR STREET WESTDENE -
2. Is this service only for specific Samsung models?
All Samsung mobile devices , Tablets, & Wearables
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3. Is there any charge for this service?Yes this is a payable service for the repair of the device The collection fee’s
• If your device is within warranty there is no collection fee .
• If your device is out of warranty there is an estimated collection fee that will be provided by the Service Centre
(Payment options will be shared with the customer by the selected service partner before collection is arranged) -
4. What is the estimated repair time?
Your device will be repaired and returned to you within approximately three (3) business days of it being received by Samsung Authorized Service Centre, provided that the required spare part(s) is/are available. Else, the Service Centre will inform you of the required timing to return the phone to you.
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5. Should my device be backed up before the repair?
Samsung and/or the Authorized Service Centre will not back up your data and we are not responsible for any loss of or damage to data on your device when you send it to us for service. During repair, some processes require a data reset. Please ensure that you back up all of your important data prior to sending the device for repair, otherwise your data will be deleted. In addition, you must remove and keep any SD and/or SIM cards before sending a device to the Authorized Service Centre.
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