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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Samsung Members Community
![Samsung Members Community]()
![Samsung Members Community]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Galaxy Z Premier Service
![Galaxy Z Premier Service]()
![Galaxy Z Premier Service]()
Your Galaxy Z Flip comes with specialized customer care services designed to deliver the best possible foldable experience to our valued customers.
Samsung Care +
![Samsung Care +]()
![Samsung Care +]()
Don’t worry about a cracked screen. With Samsung Care+ , we have your new Galaxy smart phone covered for those unforeseen accidental damages.
Screen Replacements for Galaxy Smartphones
![Screen Replacements for Galaxy Smartphones]()
![Screen Replacements for Galaxy Smartphones]()
Samsung Electronics South Africa has recommended retail pricing for screen replacements on certain Galaxy smartphones
Smart Switch
![Smart Switch]()
![Smart Switch]()
Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.
Remote Support
![Remote Support]()
![Remote Support]()
Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimise performance.
Interactive Guides
![Interactive Guides]()
![Interactive Guides]()
A new way to get the answers you want.
The Samsung Smart Simulator is the latest and greatest way to get the support you need, when you want.
SmartThings FAQ
![SmartThings FAQ]()
![SmartThings FAQ]()
Get Started with SmartThings App that lets you easily control, monitor, and automate your home from the comfort at anywhere
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Smart View
![Smart View]()
![Smart View]()
Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV
Gear S3 Compatibility with Android and iOS Devices
![Gear S3 Compatibility with Android and iOS Devices]()
![Gear S3 Compatibility with Android and iOS Devices]()
Gear S3 pairs with smartphones running Android 4.4 and higher with over 1.5GB RAM, iOS 9.0 and later, and smart phones iPhone 5 and newer
Smart Service
![Smart Service]()
![Smart Service]()
Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!
Samsung Notebook International Warranty
![Samsung Notebook International Warranty]()
![Samsung Notebook International Warranty]()
Get your Notebook serviced in overseas countries.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
How to
CUSTOMER NOTIFICATION ON SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) Ltd WEBSITE AND MEMBERS APP
Your health and safety as well as the wellbeing of our staff is of paramount importance to us.
As a precautionary measure and in line with the recommendations from the Presidential announcement and the guidelines from the Department of Health we have taken the decision to reduce the number of staff at our Call Center.
In line with interventions put in place to manage the spread of the COVID-19, our Call Center will be operating with extremely limited resources and therefore strongly encourage you to make use of one of our alternative channels:
Technical enquiries: tellus@samsung.com
General/VOC enquiries: zaservice@samsung.com or https://www.samsung.com/za/support/email/
Repair Follow-Ups: zabookings@samsung.com
Promo related enquiries: verify@samsung.com
Premium/Signature enquiries: zasignature@samsung.com
Key Accounts enquiries: key.accounts@samsung.com
Pick-Up Service enquiries: zacare@samsung.com
Live Chat: http://livechat.support.samsung.com/Customer_new/AFRICA_EN
West Africa: dealercareng@samsung.com
East Africa: service.seea@samsung.com
Operation Hours: 08:00am – 8:00pm Monday – Friday and 08:00am – 1:00pm Saturday
In addition to the above, please also note that our Mauritius Toll Free Service is now active.
You may now contact the number 8005050 for support
Please understand that based on the volumes of enquiries we may be receiving, we are likely to take longer than usual to respond to you.