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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
CUSTOMER NOTIFICATION ON SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) Ltd WEBSITE AND MEMBERS APP
Your health and safety as well as the wellbeing of our staff is of paramount importance to us.
As a precautionary measure and in line with the recommendations from the Presidential announcement and the guidelines from the Department of Health we have taken the decision to reduce the number of staff at our Call Center.
In line with interventions put in place to manage the spread of the COVID-19, our Call Center will be operating with extremely limited resources and therefore strongly encourage you to make use of one of our alternative channels:
Technical enquiries: email@example.com
General/VOC enquiries: firstname.lastname@example.org or https://www.samsung.com/za/support/email/
Repair Follow-Ups: email@example.com
Promo related enquiries: firstname.lastname@example.org
Premium/Signature enquiries: email@example.com
Key Accounts enquiries: firstname.lastname@example.org
Pick-Up Service enquiries: email@example.com
Live Chat: http://livechat.support.samsung.com/Customer_new/AFRICA_EN
West Africa: firstname.lastname@example.org
East Africa: email@example.com
Operation Hours: 08:00am – 8:00pm Monday – Friday and 08:00am – 1:00pm Saturday
In addition to the above, please also note that our Mauritius Toll Free Service is now active.
You may now contact the number 8005050 for support
Please understand that based on the volumes of enquiries we may be receiving, we are likely to take longer than usual to respond to you.