Warranty Information

For peace of mind we offer a manufacturer’s warranty on all our products. If you need to claim against the warranty, please contact us and we’ll guide you through the process. Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products. We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.

 

What is covered in your warranty

Warranty Policy

MOBILE DEVICE

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ; 

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

TV&AV

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ; 

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Signature Service

TERMS, CONDITIONS & DISCLAIMER FOR DELIVERY AND INSTALLATION SERVICE (South Africa only)

The terms and conditions that form part of the Delivery and Installation Service (“Service”) apply to the products as listed under the section INSTALLATION SERVICES TABLE AND TERMS.

 

Note:

 

1. Please note that the extended warranty on selected products is subject to delivery and installation by Samsung 

 

  1. 2. The Service is currently limited to products purchased from the following retail companies:

     

  1.  
    1. Samsung Brand Stores

    2. Hirsch’s

    3. Dion Wired

    4. Metro Lifestyle

    5. EBUCKS

    6. FNB

    7. MAKRO

    8. A & E Hyperworld

    9. Multiroom

    10. Direct Deals

    11. Metro Home Centre

    12. Metro Lifestyle

    13. Diamond Corner

    14. Diamond Lifestyle

    15. Masons 

    16. Stax

    17. Sounds Great

    18. Rama's

    19. Rendos

    20. TELETEK

    21. Rafi's Appliances & Mattresses

    22. Kloppers

    23. Deventer

    24. Drommedaris

    25. Audio Video Gallary

    26. Artic Electric

    27. Parsons

    28. CLR Electric

    29. SAVE Cash and Carry

    30. Simplex Radio

    31. P & G General Dealers

    32. Govan Mani

    33. Modern Electric Appliances Co.

    34. Taj Radio TV & Appliances

    35. Friedman & Cohen

    36. Caldis Sound and Furniture

    37. Tafelberg Furnishers Stores (PTY LTD)

    38. ANS

    39. Ambassador Duty Free

 

 

3. An additional cost of R7.00 per km return will be charge for distances over 70 km from point of purchase. This must be settled with the installer directly. *Rates subject to change please confirm costing before booking.

 

 

* Customer to supply all electrical, water & waste outlets;

** Wall Bracket not included;

*** Customer must have existing network & connectivity active;

 

  1. Samsung shall only cover the basic labour as set out in the table above.  Any additional labour required to perform work outside of the scope of work described above for the product purchased, shall be for the expense of the customer.   

     

  2. This Service is valid for 30 (thirty) days from date of purchase. Please retain proof of purchase for the product you purchased which included this Service.  

     

  3. We will do all that we reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree on an alternative date. The customer will also do all that he/she reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond the customer’s reasonable control the customer should contact us to agree on an alternative date.

     

  4. We will carry out any installation work for which this Service was advertised for and or sold to the customer, within 70km from the store the product qualifying for this Service was purchased from. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately by the Installer and only carried out with the customer’s permission.

     

  5. It is the customer’s responsibility to ensure that concealed water pipes and electricity wires are identified to the installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the installer was notified of the concealed water pipes or electricity wires then the installer will be responsible for the repair of the damage thereof however if the installer was not notified of the concealed water pipes or electricity wire then the installer cannot be held responsible for the repair of the damages thereof.

     

  6. It is the customer’s responsibility to ensure that, prior to the installation work starting, all furniture is removed from the area of the installation and any carpet in the installation area is rolled back. Neither Samsung nor the installer will be held liable for any damage to furniture that is not removed from the installation area.

     

  7. It is the customer’s responsibility to ensure that the product purchased is able to fit through doors, passages stairways etc. to allow the product to be installed.  Sizes of the product can be found on the Samsung’s web site.  Additional costs for the removing of building doors, door frames, windows, cranes, or the like, will be for the cost of the customer.

  8. In the event that the product cannot be installed without potential damage to the product, the installer shall bring this attention of the customer.  Should the customer request the installation to be completed, approval by the customer must be given in writing and neither the installer nor Samsung shall bear any liability for damages to the product or property.  In addition, damage to the product could cause the warranty to be voided. 

     

  9. All installation work and material supplied by the installer has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by the Samsung accredited installer.

     

  10. The standard Samsung Electronics product terms and conditions apply on all Samsung products.

     

  11. Samsung’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Samsung’s website http://www.samsung.com/za/support/warranty/ . The onus rests on the CUSTOMER to constantly check the website for updates to the terms and conditions

 

 

* DOWNLOAD: Samsung Delivery and Installation guide

 

BEFORE WE VISIT PLEASE CHECK THE FOLLOWING

 

1. The product purchased is able to be installed in its desired location. (e.g. sufficient space in a wall or TV cabinet for the TV, Fridge will fit into space in built in cupboards)

2. Ensure that the product purchased is able to fit through doors, passages or stairways without requiring structural alterations or specialised installation equipment.

3. You are at home (or another adult over 18) is at home at the time we’ve agreed to visit.

4. Check that you have all the parts, screws and other bits and pieces for the products you require us to install and or setup for you (not applicable if we are delivering the device to you).

5. Have all the necessary accessories and cables.

6. Ensure that you have a working power (electricity) outlet, working water source and waste outlet next to the area you require the installation of your new product.

7. You have an existing working internet connection (for services requiring internet connection) and you have the login name and password available.

8. You have a network point or wireless network available for the product you require us to connect to the internet. (for services requiring internet connection)

 

ON THE DAY WE VISIT YOU, WE WILL

 

1. Have a chat with you about how you’d like your new products installed and or setup and offer some advice if you need it.

2. Unpack your product and take the packing away (if so requested) for recycling (no need to fill up your recycling bin).

3. Connect all your devices together then tidy and run the cables in conduit if you have requested for this when booking your installation.

4. Demonstrate the main features of your new products we have installed and or setup for you. (refer to table for products where this is included)

 

WHAT ISN’T COVERED & WHY WE CANNOT START THE INSTALLATION

 

We want to make sure you know what isn’t covered by our installation service so there are no surprises when we visit you at home:

 

1. We won’t personalise or optimise picture quality on your TV.

2. We will not start an installation unless you sign and agree prior to the installation, which any extra cost for additional work (that you have requested), outside of the installation scope will be for your own costs.

3. We will not remove your existing devices and dispose of them.

4. We cannot connect any devices if such connection would constitute an unsafe or illegal installation for whatever reason. The Technician will advise you on reasons why the installation is unsafe or considered illegal.

5. We are not responsible to unpack the existing fridge or freezer and repack the new one.

6. We cannot complete the installation if you have not completed the necessary pre-visit preparations above.

 

 

DISCLAIMER NOTICE

 

BLACK FRIDAY SALES AND EXCLUSION OF THE SIGNATURE SERVICE

 

Any and all Samsung QLED TV’s purchased at a discounted rate as part of the Black Friday sales held at participating retailers for the period 21 November 2018 [00h01] to 26 November [23h59] (“Black Friday Period”) will not include the Samsung Signature Service.

 

The Samsung Signature Service (which includes an extended warranty) is specifically excluded from and will not form part of any purchase of a QLED TV purchased over the Black Friday Period.

 

Please be advised that the Samsung Signature Service includes an extended warranty in respect of the purchased QLED TV, and by exclusion of the Samsung Signature Service the extended warranty will also be excluded.

 

Information regarding the Black Friday sales and/ or purchase of Samsung QLED TV’s and/ or other Samsung products over the Black Friday Period that are published by the participating retailers are published independently and separately from Samsung and will not in any way bind Samsung and accordingly Samsung expresses no opinion or makes any representation concerning the accuracy and completeness of any such information.

Samsung Electronics South Africa (Proprietary) Limited with registration number: 1994/003872/07 (“Samsung”), their associated, holding an subsidiary companies, its directors, officers, agents, representatives, shareholders, employees, successors and assigns will not be held liable for any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, arising from an individual’s participation in the Black Friday sales, purchase of a QLED TV with the exclusion of the Samsung Signature Service over the Black Friday Period, any Black Friday related activity and/or acceptance, receipt, possession and/or use/misuse of any Samsung products purchased over the Black Friday Period.

 

 

 

Repair Service Centre Locations

HOME APPLIANCE

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ; 

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Signature Service

TERMS, CONDITIONS & DISCLAIMER FOR DELIVERY AND INSTALLATION SERVICE (South Africa only)

The terms and conditions that form part of the Delivery and Installation Service (“Service”) apply to the products as listed under the section INSTALLATION SERVICES TABLE AND TERMS.

 

Note:

 

1. Please note that the extended warranty on selected products is subject to delivery and installation by Samsung 

 

  1. 2. The Service is currently limited to products purchased from the following retail companies:

     

  1.  
    1. Samsung Brand Stores

    2. Hirsch’s

    3. Dion Wired

    4. Metro Lifestyle

    5. EBUCKS

    6. FNB

    7. MAKRO

    8. A & E Hyperworld

    9. Multiroom

    10. Direct Deals

    11. Metro Home Centre

    12. Metro Lifestyle

    13. Diamond Corner

    14. Diamond Lifestyle

    15. Masons 

    16. Stax

    17. Sounds Great

    18. Rama's

    19. Rendos

    20. TELETEK

    21. Rafi's Appliances & Mattresses

    22. Kloppers

    23. Deventer

    24. Drommedaris

    25. Audio Video Gallary

    26. Artic Electric

    27. Parsons

    28. CLR Electric

    29. SAVE Cash and Carry

    30. Simplex Radio

    31. P & G General Dealers

    32. Govan Mani

    33. Modern Electric Appliances Co.

    34. Taj Radio TV & Appliances

    35. Friedman & Cohen

    36. Caldis Sound and Furniture

    37. Tafelberg Furnishers Stores (PTY LTD)

    38. ANS

    39. Ambassador Duty Free

 

 

3. An additional cost of R7.00 per km return will be charge for distances over 70 km from point of purchase. This must be settled with the installer directly. *Rates subject to change please confirm costing before booking.

 

 

* Customer to supply all electrical, water & waste outlets;

** Wall Bracket not included;

*** Customer must have existing network & connectivity active;

 

  1. Samsung shall only cover the basic labour as set out in the table above.  Any additional labour required to perform work outside of the scope of work described above for the product purchased, shall be for the expense of the customer.   

     

  2. This Service is valid for 30 (thirty) days from date of purchase. Please retain proof of purchase for the product you purchased which included this Service.  

     

  3. We will do all that we reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree on an alternative date. The customer will also do all that he/she reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond the customer’s reasonable control the customer should contact us to agree on an alternative date.

     

  4. We will carry out any installation work for which this Service was advertised for and or sold to the customer, within 70km from the store the product qualifying for this Service was purchased from. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately by the Installer and only carried out with the customer’s permission.

     

  5. It is the customer’s responsibility to ensure that concealed water pipes and electricity wires are identified to the installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the installer was notified of the concealed water pipes or electricity wires then the installer will be responsible for the repair of the damage thereof however if the installer was not notified of the concealed water pipes or electricity wire then the installer cannot be held responsible for the repair of the damages thereof.

 

    1. In the event that the product cannot be installed without potential damage to the product, the installer shall bring this attention of the customer.  Should the customer request the installation to be completed, approval by the customer must be given in writing and neither the installer nor Samsung shall bear any liability for damages to the product or property.  In addition, damage to the product could cause the warranty to be voided. 

     

  1. All installation work and material supplied by the installer has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by the Samsung accredited installer.

     

  2. The standard Samsung Electronics product terms and conditions apply on all Samsung products.

     

  3. Samsung’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Samsung’s website http://www.samsung.com/za/support/warranty/ . The onus rests on the CUSTOMER to constantly check the website for updates to the terms and conditions

 

 

* DOWNLOAD: Samsung Delivery and Installation guide

 

BEFORE WE VISIT PLEASE CHECK THE FOLLOWING

 

1. The product purchased is able to be installed in its desired location. (e.g. sufficient space in a wall or TV cabinet for the TV, Fridge will fit into space in built in cupboards)

2. Ensure that the product purchased is able to fit through doors, passages or stairways without requiring structural alterations or specialised installation equipment.

3. You are at home (or another adult over 18) is at home at the time we’ve agreed to visit.

4. Check that you have all the parts, screws and other bits and pieces for the products you require us to install and or setup for you (not applicable if we are delivering the device to you).

5. Have all the necessary accessories and cables.

6. Ensure that you have a working power (electricity) outlet, working water source and waste outlet next to the area you require the installation of your new product.

7. You have an existing working internet connection (for services requiring internet connection) and you have the login name and password available.

8. You have a network point or wireless network available for the product you require us to connect to the internet. (for services requiring internet connection)

 

ON THE DAY WE VISIT YOU, WE WILL

 

1. Have a chat with you about how you’d like your new products installed and or setup and offer some advice if you need it.

2. Unpack your product and take the packing away (if so requested) for recycling (no need to fill up your recycling bin).

3. Connect all your devices together then tidy and run the cables in conduit if you have requested for this when booking your installation.

4. Demonstrate the main features of your new products we have installed and or setup for you. (refer to table for products where this is included)

 

WHAT ISN’T COVERED & WHY WE CANNOT START THE INSTALLATION

 

We want to make sure you know what isn’t covered by our installation service so there are no surprises when we visit you at home:

 

1. We won’t personalise or optimise picture quality on your TV.

2. We will not start an installation unless you sign and agree prior to the installation, which any extra cost for additional work (that you have requested), outside of the installation scope will be for your own costs.

3. We will not remove your existing devices and dispose of them.

4. We cannot connect any devices if such connection would constitute an unsafe or illegal installation for whatever reason. The Technician will advise you on reasons why the installation is unsafe or considered illegal.

5. We are not responsible to unpack the existing fridge or freezer and repack the new one.

6. We cannot complete the installation if you have not completed the necessary pre-visit preparations above.

 

Repair Service Centre Locations

PC & OFFICE

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ; 

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

CAMERA & CAMCORDER

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ; 

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

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