Warranty Information
For peace of mind we offer a manufacturer’s warranty on all our products. If you need to claim against the warranty, please contact us and we’ll guide you through the process. Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products. We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.
What is covered in your warranty
Mobile Device
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Mobile Phones
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
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Tab
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
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Note
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
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Charger
- Warranty period 6 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
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Battery
- Warranty period 12 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
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Earphones
- Warranty period 6 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In case of repair, the unit can be booked with a Samsung Authorised Service Centre
TV & AV
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Television
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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DVD/VCR
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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Blu-ray
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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Home cinema
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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MP3
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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Accessories
(Audio Visual Products)- Warranty period 6 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
Home Appliances
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Refrigerator
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on refridgerator products. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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Additional information
10 year Warranty on Refrigerator Digital Inverter Compressor
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Wine Cooler
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In Home repair can only be performed on wine cooler products. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.
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Washing Machine
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Additional information
10 year Warranty on Washing Machine Digital Inverter Motor
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Washer Dryer
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Tumble Dryers
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Dishwasher
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Microwave
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Additional information
10 year Warranty on Microwave Oven Magnetron
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Oven
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Hob
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Cooker hood
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Vacuum cleaner
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
In-Home or Carry in Repair
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Additional information
10 year Warranty on Vacuum Cleaner Digital Inverter Motor
PC & OFFICE
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Large Format Display
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Set Back Box - SBB
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Monitor
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Hospitality TV
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Cloud Products
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Note PC
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Accessory
(IT & Business)- Warranty period 6 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is no In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
Camera & Camcorder
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Camera
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
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Camcorder
- Warranty period 24 Months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements. -
Warranty Service
There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.