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Samsung Care+,
A worry-free total care service

Plan for the unplanned with up to 36 months accidental damage protection.

From R45 per month, or R499 once-off.

BUY NOW T&C Apply
A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line. A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
Samsung Care+ Samsung Care+
Samsung Care+ Samsung Care+
  • SAMSUNG CARE+

Life happens but Samsung Care+ has you covered.


Enjoy peace of mind with Samsung Care+.
You’ll stay protected beyond the standard device warranty, with additional accidental damage protection for up to 36 months. Whatever happens, our Galaxy experts will help to get you back on track.


Samsung Care+ can only be purchased within 30 days from device purchase date.

BUY NOW
A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air. A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here's what's covered

An icon for "Up to 36 months": a calendar with two pages with the text "36" on it. An icon for "Up to 36 months": a calendar with two pages with the text "36" on it.

Up to 36 months

Make up to 2 claims for accidental damage repairs within 36 months, and save with a low repair fee per claim. Care+ plan dependent.

An icon for "Battery replacement": a battery overlaid with a two-arrow cycle. An icon for "Battery replacement": a battery overlaid with a two-arrow cycle.

Battery replacement

Stay powered up with hassle-free battery replacements with each valid screen repair.

An icon for "Hardware repairs": a smartphone overlaid with a small wrench. An icon for "Hardware repairs": a smartphone overlaid with a small wrench.

Hardware repairs

Convenient repairs using genuine Samsung parts, from our authorized service partners.

An icon for "Software coverage": a smartphone overlaid with two mechanical gears. An icon for "Software coverage": a smartphone overlaid with two mechanical gears.

Software coverage

If your phone is not working smoothly, we will troubleshoot and fix the issue.

Samsung Care+ Premium

Accidental damage protection to your entire Galaxy device

Samsung Care+ Standard

Screen and/or Back glass protection

How much does it cost?

Coverage details

Device

Samsung Care+ Standard

Samsung Care+ Premium

12 Months
1x Screen Repair

24 Months
2x Screen Repairs

24 Months
2x Accidental Damage Repairs

36 Months
2x Accidental Damage Repairs

Once Off

Per Month

Once Off

Per Month

Once Off

Per Month

Once Off

Per Month

Z Fold 2, Z Flip

FREE

(Special T&C)

-

-

-

R2499

R169

R3499

R199

Galaxy S21 Ultra, S21+, S21

-

-

Was R1499
Now R499

-

Was R1999
Now R999

-

Was R2499
Now R1499

-

S20 Ultra / Note20 Ultra

R1299

R109

R1699

R129

R2299

R149

R2999

R179

Galaxy S20+, S20, S20 FE, S10+, S10, S10e, Note 20, Note 10+, Note 10, Note 9, Note 8, S9+, S9, S8+, S8

R999

R85

R1499

R99

R1999

R129

R2499

R159

Galaxy Note 10 Lite, A80, A71, A70, A51, A50

R699

R59

R999

R75

R1499

R99

R1999

R129

Galaxy A12

Was R499
Now R99

-

Was R749
Now R299

-

Was R999
Now R499

-

-

-

Galaxy A31, A30s, A30, A21s, A20, A11, A10s, A10, A01, A3 Core, A2 Core, J4 Core

R499

R45

R749

R59

R999

R75

-

-



1. Samsung Care+ can only be purchased within 30 days from device purchase date.

2. Samsung Care+ prices are subject to change without notice.

3. Once off payments can be made via straight or budget.

4. Repair fee is payable per incident.

Repair fee per incident

Repair incident

Model

Repair Fee

Galaxy Z Fold 2, Z Flip

R1999

Galaxy S21 Ultra, S21+, S21, S20 Ultra, S20+, S20, S20 FE, S10+, S10, S10e, Note 20 Ultra, Note 20, Note 10+, Note 10, Note 9, Note 8, S9+, S9, S8+, S8

R999

Galaxy Note 10 Lite, A80, A71, A70, A51, A50

R749

Galaxy A31, A30s, A30, A21s, A12, A11, A10s, A10, A01, J4 Core, A2 Core, A3 Core

R499

Terms and Conditions

PREMIUM STANDARD Galaxy Z Premier

How is it better than the standard device warranty?

  • Samsung Care+ includes:

    Cover Samsung Care+ Standard Samsung Care+ Premium
    Screen ✓ ✓
    Back Glass ✓ ✓
    Battery* ✓ ✓
    Mainboard ✓
    Liquid Damage ✓
    External Casing ✓
    Period 12 Months 24 Months 24 Months 36 Months
    Number of Incidents 1 2 2 2

    1. * Battery will only be replaced with a valid screen repair

  • What is not included:

    ∙ Loss of the device
    ∙ Intentional damage
    ∙ Cosmetic damage
    ∙ Theft of any kind
    ∙ Lack of reasonable care
    ∙ Damages resulting from normal wear and tear

  • Standard manufacturer warranty includes:

    ∙ Phone malfunctions
    ∙ Remote diagnostics and setup
    ∙ Walk-in at 100 national locations
    ∙ 1-Year battery warranty
    ∙ Phone health check and customer support

How and where to buy

Getting accidental damage protection for your Galaxy device is easy. Simply follow the steps below.

An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Register online

Click the BUY NOW button and register within 30 days of purchasing your new Samsung Galaxy device.

BUY NOW
An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Complete your purchase

Complete the online form and payment section by either completing the debit order or once off payment section. Once off payments can be processed as straight or budget.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered

Once Care+ is activated, you can enjoy your new Galaxy device to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

A closeup view from the side shows a seated woman holding a smartphone with both hands. She wears a backpack and there is a suitcase beside her.

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#" An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone's dialler screen. Your IMEI number will appear on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it. An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.

Contact us here.

If you have an existing Samsung Care+ service plan, please contact IUA
on admin@iua.co.za or
0860 100 111

For any other info or support regarding Samsung Care+, please contact
us on zacare@samsung.com or
0860 726 7864

More Information

Frequently Asked Questions