Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
Water damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
* Premium offer only.
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
2 claims within 3 years
Make up to 2 claims for repair or replacement within 3 years, and save with a low deductible per claim.
Select your device to find out your coverage details5,6,7,
|
Device |
Samsung Care+ |
Samsung Care+ |
||||||
|---|---|---|---|---|---|---|---|---|
|
12 Months |
24 Months |
24 Months |
36 Months |
|||||
|
1x Screen |
2x Screen |
2x Accidental Damage |
2x Accidental Damage |
|||||
|
Once Off |
Per Month |
Once Off |
Per Month |
Once Off |
Per Month |
Once Off |
Per Month |
|
|
Galaxy Z Fold6, Galaxy Z Flip6, Galaxy Z Fold5, Z Flip5, Z Fold4, Flip4, Z Fold3, Flip3 |
R1999 |
- |
- |
- |
R2499 |
R169 |
R3499 |
R199 |
|
S25 Ultra, Galaxy S24 Ultra, S23 Ultra, S22 Ultra, S21 Ultra, S20 Ultra, Note20 Ultra, Z Fold6, Z Flip6 |
R1299 |
R109 |
R1699 |
R129 |
R2299 |
R149 |
R2999 |
R179 |
|
Galaxy S25+, S25, S24+, S24, S24FE, S23+, S23, S23FE, S22+, S22, S21+, S21, S21 FE, S20 FE, Note 20 |
R999 |
R85 |
R1499 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy A56, A55, A54, A53, A52, A52s, A73, A72 |
R699 |
R59 |
R999 |
R75 |
R1499 |
R99 |
R1999 |
R129 |
|
Galaxy A36, A35, A34, A33 5G, A32 5G, A32, A26, A25, A15, A16, M15 |
R499 |
R45 |
R749 |
R59 |
R999 |
R75 |
Not |
Not |
|
Galaxy S10FE, S10FE+ |
R699 |
R85 |
R999 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy Tab S10+, Tab S10 Ultra, S9 Ultra, S9+, S9, S9FE+, S8 Ultra, S8+, S8 |
R899 |
R85 |
R1199 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy Tab S9FE, A9+, A9, S6 Lite, A7 Lite, Tab Active 5 |
R499 |
R49 |
R699 |
R69 |
R999 |
R89 |
R1499 |
R109 |
Repair fee for per incident
|
Galaxy Series |
Model |
Repair Fee |
|---|---|---|
|
Z Series |
Galaxy Z Fold6, Z Flip6, Z Fold5, Z Flip5, Z Fold4, Z Flip4, Z Fold3, Z Flip3, Z Fold2, Z Flip |
R1499* |
|
S Series |
Galaxy S25 Ultra, S25+, S25, S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21 FE, S20 Ultra, S20+, S20, S20 FE, S10+, S10, S10e, Note 20, Note 10+, Note 10, Note 9, Note 8, S9+, S9, S8+ and S8 |
R1499* |
|
A Series |
Galaxy A56, A55, A54, A53, A52, A51, A50, A52s, A80, A73, A72, A71, A70, Note 10 Lite |
R999 |
|
Galaxy A36, A26, A35, A34, A33, A16, A15, M15 |
R749 |
|
|
Tablets |
Galaxy Tab S10+, S10 Ultra, S9 Ultra, S9+, S9, S8 Ultra, S8+, S8, S7+, S7, S7 FE, S5e |
R1499 |
|
Galaxy Tab S9FE, A9+, A9, S6 Lite, A7 Lite, Tab Active 5 |
R999 |
Keep your Samsung Galaxy device protected with Samsung Care+
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Contact us
If you have an existing Samsung Care+ service plan,
please contact IUA on
admin@iua.co.za or
0860 100 111
For any other info or support regarding Samsung Care+,
please contact us on
careplusza@samsung.com or
0860 726 7864
Make a claim or check your coverage.
For more information, visit samsung.com/support
More information
Frequently Asked Questions
-
What is Samsung Care+?Samsung Care+ is a service plan that offers Accidental Damage Protection to your Galaxy Device.
-
What does accidental damage from handling mean?Accidental Damage from Handling means Accidental Damage caused during normal use.
-
What does Samsung Care+ cover?Samsung Care+ Premium covers accidental damage repairs to your Galaxy device, including a free battery swap with each valid screen repair. Samsung Care+ Standard covers front screen and/or back glass damage repairs only, including a free battery swap with each valid screen repair.
-
What period do I have this benefit for?The maximum period of cover is 36 months from the date of device purchase, depending on the Samsung Care+ service plan you purchased.
-
Up until when can I apply for Samsung Care+?You must apply within 30 days from the date of device purchase. If you don’t take up this offer during this 30 day period, you will lose out on this benefit.
-
How many incidents does a customer have?You have up to a maximum of 2 incidents over a maximum period of 36 months, depending on the Samsung Care+ service plan you purchased.
-
Who pays for Samsung Care+?The Device Owner must apply for the Samsung Care+ benefit as a ‘paid for’ service. Pricing of the service is determined by the device model and Care+ plan, and is available as a once-off payment or a debit order (only for select Care+ plans) over 24 months.
-
If I choose the monthly option how will I pay for my Samsung Care+ benefit?You will be debited on a monthly basis on your preferred debit day.
-
How do I register for Samsung Care+?You need to register via http://www.samsungcareplus.com/za
-
How do I report an incident?You contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre (ARC) and book your device in for repair.
Please remember to bring your proof of device purchase and your Samsung Care+ policy with you.
Locate your nearest accredited service centre: www.samsung.com/za/support/service-centre/ -
If I have a Samsung Care+ incident, is there a repair fee?Yes, a repair fee is payable with every qualifying claim. The value of the repair fee is indicated on this website and in your Samsung Care+ T&C document.
-
Am I required to provide the device proof of purchase for an incident to be valid?Yes, proof of purchase is required.
-
How long do I have to pay the repair fee?You have 30 days from the date you checked in your device with the Service Centre to pay the Repair fee. If the Repair fee is not paid within 30 days your claim will be forfeited.
-
Is Samsung Care+ transferable?No, Samsung Care+ is customer specific. If the original device no longer belongs to the original owner then the Samsung Care+ benefit is no longer valid.
-
What happens if I miss a monthly debit order Payment?If One debit order payment is not received, You will not be able to submit a claim until the outstanding premium is received. If two consecutive Debit Order payments are not received, your policy will automatically be cancelled.
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/za/screen-repair-cost/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
Product registration is almost complete!!
You've entered a valid S/N or IMEI. Now select the model of your product.
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