Samsung Care+ Frequently Asked Questions

Samsung Care+ is a service plan that offers Accidental Damage Protection to your Galaxy Device.

Accidental Damage from Handling means Accidental Damage caused during normal use.

Samsung Care+ Premium covers accidental damage repairs to your Galaxy device, including a free battery swap with each valid screen repair. Samsung Care+ Standard covers front screen and/or back glass damage repairs only, including a free battery swap with each valid screen repair.

The maximum period of cover is 36 months from the date of device purchase, depending on the Samsung Care+ service plan you purchased.

You must apply within 30 days from the date of device purchase. If you don't take up this offer during this 30 day period, you will lose out on this benefit.

You have up to a maximum of 2 incidents over a maximum period of 36 months, depending on the Samsung Care+ service plan you purchased.

The Device Owner must apply for the Samsung Care+ benefit as a 'paid for' service. Pricing of the service is determined by the device model and Care+ plan, and is available as a once-off payment or a debit order (only for select Care+ plans) over 24 months.

You will be debited on a monthly basis on your preferred debit day.

You need to register via http://www.samsungcareplus.com/za

You contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.

Alternatively, you can go to the nearest Samsung Authorised Repair Centre (ARC) and book your device in for repair.

Please remember to bring your proof of device purchase and your Samsung Care+ policy with you.

Locate your nearest accredited service centre: www.samsung.com/za/support/service-centre/.

Yes, a repair fee is payable with every qualifying claim. The value of the repair fee is indicated on this website and in your Samsung Care+ T&C document.

Yes, proof of purchase is required.

You have 30 days from the date you checked in your device with the Service Centre to pay the Repair fee. If the Repair fee is not paid within 30 days your claim will be forfeited.

No, Samsung Care+ is customer specific. If the original device no longer belongs to the original owner then the Samsung Care+ benefit is no longer valid.

If One debit order payment is not received, You will not be able to submit a claim until the outstanding premium is received. If two consecutive Debit Order payments are not received, your policy will automatically be cancelled.