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# Change of Mind Policy
If you are an end user customer and wish to return a Product that you have directly purchased from Samsung Online Store, we are happy to offer an exchange or refund, provided that your claim for an exchange or refund is made in accordance with this Change of Mind Policy.
In addition to your rights under the Australian Consumer Law in relation to faulty goods, you may cancel the Contract at any time within fourteen (14) days of purchase, provided that the requirements listed here are met: http://www.samsung.com/au/estore/static/link_mindpolicy_p.html