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Mobile Phones:

• Mobile Screen Repair Price Update: Prices are current as of August 2025, and Samsung reserves the right to update them at any time.
• Applicable Models: Prices are valid for models purchased from authorized outlets in the UAE, Oman, Qatar, Bahrain, and Kuwait (the "Territory").
• Service Centers: Authorized service centers in the UAE, Qatar, Kuwait, and Oman are eligible for these prices.
• Fault Description and Pricing: Contact your nearest Samsung authorized service center for detailed fault descriptions and final pricing.
  • Service Center Locator: Use the toll-free number or visit https://www.samsung.com/ae/support/service-center/ for the nearest service center.
  • Screen Repair Services: Screen repair prices are 10%-40% lower than screen replacement. The mobile frame is repaired, not replaced. Prices vary based on model and device condition.
  • Request your repair now via Galaxy Expert Care and get your mobile collected and dropped back to you repaired. https://www.samsung.com/ae/galaxy-expert-care/
• Screen Repair service is available in the UAE, Qatar, Kuwait, and Oman.
• Galaxy Z series screen repair is only available in the UAE.
• Warranty Repairs: Repairs under warranty typically take up to seven (7) days, but may take longer due to unforeseen events or complexities.

Consumer Electronics:

• Repair Price Update: Prices valid as of August 2025; subject to change.
• Price Range: Includes panel repair cost only; labor, visit charges, and VAT added separately.
• Turnaround Time (TAT): Estimated; varies based on product condition.
• Price Variation: May differ based on the repair provider.
• TV Repair Prices: Based on TV sizes; final prices determined post-technician inspection.
  • Service Center: Use the toll-free number or visit https://www.samsung.com/ae/support/service-center/ for the nearest service center.
• Inspection Fees: Applied for all in-home visits by Samsung Authorized Service Partners.
• Warranty Repairs: Up to seven (7) days; may take longer due to unforeseen events or complexities.
• Screen Repair: Panel repair service available for TVs.

Monitors:

• Price Range: Covers panel parts only; labor and visit charges apply separately.
• Turnaround Time (TAT): Indicative; varies based on individual cases.

Tablets:

• Tablet Screen Repair Prices: Estimates; additional charges may apply if other defects are found once inspection is completed at the service centre.
• Price Update: Valid as of June 2025; Samsung reserves the right to update tablet screen repair prices at any time.
• Service Centers: Prices valid at authorised service centres located within the territory: UAE, Qatar, Kuwait, and Oman.
• Fault Details: Contact your nearest Samsung Authorised Service Centre for detailed fault descriptions and final price information.
• Prices: All prices are inclusive of labour charges.

Payment Mechanism:

• Customers must pay the service charges advised by Samsung before delivery via:
• (i) Online payment using the link provided by SMS, or
• (ii) Cash upon Delivery.