Our Sign Language Expert
Our Sign Language Expert
is here to support you
via Live Video Call
is here to support you
via Live Video Call


Whatever you need - we have you covered.
Whether its to know more about your Product, Learn more or request assistance.
Whether its to know more about your Product, Learn more or request assistance.
What Services are offered through Video Chat
-
Remote Product Support and Diagnosis
-
Repair Request and Tracking
-
Product Information and Features
-
More about our Service Functions
How can I access the Video Chat feature?
Our sign language service is also available at selected
Samsung stores at the respective kiosk via live video call with an expert.
Store hours as below:
Samsung stores at the respective kiosk via live video call with an expert.
Store hours as below:
-
Dubai MallSunday & Monday
10 a.m. until 7 p.m. -
Mall of EmiratesTuesday & Wednesday
10 a.m. until 7 p.m. -
Galleria Mall in
Abu DhabiThursday & Friday
10 a.m. until 7 p.m.
However, if you need the sign language service at any of this locations
outside of these hours, please email us at sge.sl@partner.samsung.com,
and we will arrange the service for you at your convenient time.
outside of these hours, please email us at sge.sl@partner.samsung.com,
and we will arrange the service for you at your convenient time.
- Can I access the Video Chat Service from anywhere?
- Yes. And although the service is accessible from anywhere, its advisable to make the video call without noise. Please ensure a strong internet connection to avoid video call technical interruptions.
- What device do I need to access the Video Chat Service?
- Any device that has a camera and an internet connection.