Our Sign Language Expert

Our Sign Language Expert
is here to support you
via Live Video Call
Main KV
Main KV
Whatever you need - we have you covered.
Whether its to know more about your Product, Learn more or request assistance.
  • Key Features
    Our Service
    Our customers deserve the best service. We will go the extra mile to provide you the support you deserve.
  • Key Features
    Access from Anywhere
    Easy access to direct Video Chat through your Mobile device or personal Computer.
  • Key Features
    Expert Support
    Get the most out of your Product with the support of our dedicated agents.
What Services are offered through Video Chat
  • Video chat services
    Remote Product Support and Diagnosis
  • Video chat services
    Repair Request and Tracking
  • Video chat services
    Product Information and Features
  • Video chat services
    More about our Service Functions
How can I access the Video Chat feature?
  • Step 1
    Step 1
    Visit Samsung website and visit the contact us support page.
  • Step 2
    Step 2
    Click on either button and "Click Here to start Video Chat".
  • Step 3
    Step 3
    Fill in your details and consent to Privacy Policy.
  • Step 4
    Step 4
    Start conversation and enable Video / Mic functionality.
Our Sign Language Expert is here to support
you via Live Video Call
Our sign language service is also available at selected
Samsung stores at the respective kiosk via live video call with an expert.
Store hours as below:
  • Dubai Mall
    Sunday & Monday
    10 a.m. until 7 p.m.
  • Mall of Emirates
    Tuesday & Wednesday
    10 a.m. until 7 p.m.
  • Galleria Mall in
    Abu Dhabi
    Thursday & Friday
    10 a.m. until 7 p.m.
However, if you need the sign language service at any of this locations
outside of these hours, please email us at sge.sl@partner.samsung.com,
and we will arrange the service for you at your convenient time.
  • Can I access the Video Chat Service from anywhere?
  • Yes. And although the service is accessible from anywhere, its advisable to make the video call without noise. Please ensure a strong internet connection to avoid video call technical interruptions.
  • What device do I need to access the Video Chat Service?
  • Any device that has a camera and an internet connection.