RF28HFEDBSG – Réfrigérateur à portes françaises (3 portes) avec technologie Twin Cooling Plus

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RF28HFEDBSG – Réfrigérateur à portes françaises (3 portes) avec technologie Twin Cooling Plus

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Caractéristiques

Grande capacité

Profitez de plus d’espace dans votre réfrigérateur sans compromettre l’espace de votre cuisine. Nos réfrigérateurs à portes françaises à grande capacité de 28 pi³ sont dotés de la technologie EcoSlim qui permet d’obtenir des parois intérieures ultraminces pour augmenter la capacité intérieure du réfrigérateur.

Technologie Twin Cooling Plus™

Samsung vous offre maintenant la technologie de refroidissement Twin Cooling Plus™ qui permet de refroidir chaque chambre indépendamment. L’air du congélateur reste sec, l’air du réfrigérateur reste humide et les aliments sont conservés dans leur état optimal. Il s’agit du type de technologie que vous trouverez dans les réfrigérateurs professionnels, mais elle est intégrée dans tous les appareils Samsung où le plus important est ce qui se trouve à l’intérieur.

Garde les aliments frais plus longtemps

La technologie Twin Cooling Plus™ permet de refroidir les compartiments du réfrigérateur et du congélateur séparément, de sorte que les aliments restent frais et que les odeurs ne se mélangent pas. Des systèmes indépendants assurent un refroidissement et un taux d’humidité optimaux pour maintenir les articles à leur état optimal.

Machine à glaçons Ice Master

La machine à glaçons Ice Master de notre réfrigérateur produit jusqu’à 10 lb de glace par jour et stocke jusqu’à 4,2 lb de glace. Le design permettant une économie d’espace offre plus de place dans le réfrigérateur.

Tiroir CoolSelect Pantry entièrement ouvert

Le tiroir CoolSelect Pantry™ offre une gestion accrue de la température pour tous vos besoins de stockage d’aliments grâce aux options Charcuterie, Fraîcheur et Réfrigération rapides. C’est idéal pour décongeler les aliments en toute sécurité dans un espace contrôlé.

Conçu pour vous donner l’espace dont vous avez besoin

Le design intérieur confère un air de sophistication aux tablettes en verre trempé à l’épreuve des dégâts liquides, tandis que la hauteur accrue entre les étagères permet d’accueillir des objets de plus grande taille. Deux grands tiroirs transparents pour une visibilité facile offrent davantage d’espace pratique que les réfrigérateurs conventionnels. Des compartiments de porte plus larges et plus profonds permettent de stocker des articles plus volumineux. Augmentez votre capacité de stockage grâce à un design qui correspond à vos besoins.

Éclairage à DEL haute efficacité

L’éclairage à DEL éclaire pratiquement l’ensemble de votre réfrigérateur, ce qui vous permet de repérer rapidement ce que vous voulez. En outre, il émet moins de chaleur et est plus économe en énergie que l’éclairage conventionnel. Le design épuré permet d’économiser davantage d’espace qu’avec les éclairages à incandescence ordinaires.

Fini résistant aux empreintes digitales

Résistant aux empreintes digitales

Aide à réduire les taches et à assurer une superbe apparence tous les jours

Spécifications

  • Poids net (kg)

    143 kg

  • Technologie Twin Cooling Plus™

    Twin Cooling Plus™

  • Capacité totale nette (pi³)

    ‎28,07‎

  • Largeur nette (po)

    ‎35.75‎

  • Capacité nette de la section réfrigérateur (pi³)

    ‎19.14‎

  • Capacité nette du congélateur (pi³)

    ‎8,93‎

  • Total net (pi³)

    ‎28,07‎

  • Capacité nette du congélateur (pi³)

    ‎8,93‎

  • Capacité nette du réfrigérateur (pi³)

    ‎19.14‎

  • Dimensions nettes (L x H x P) (po)

    35 6/8" x 70" x 36"

  • Net Width (inch)

    ‎35.75‎

  • Hauteur nette du corps avec charnière

    ‎70‎

  • Hauteur nette du corps sans charnière

    ‎68,88‎

  • Profondeur nette avec poignée de porte

    ‎36‎

  • Profondeur nette sans poignée de porte

    ‎33.5‎

  • Profondeur nette sans porte

    ‎22.88‎

  • Dimension d'emballage (WxHxD) (po)

    38 5/8" x 76 1/4" x 36 2/8"

  • Net Weight (kg)

    143 kg

  • Poids avec l’emballage (kg)

    156.3 kg

  • 20/40/40H (Conteneur)

    26 (40ft)

  • Technologie Twin Cooling Plus™

    Twin Cooling Plus™

  • Contrôle d’humidité (Tiroir pour légumes et fruits)

    Oui

  • Nombre d'étagères (Total)

    5 EA

  • Compartiment à produits laitiers

    Non

  • Espace de rangement pour contenants de 1 gallon (4 litres) dans la porte

    3 EA

  • Nombre de tiroirs de porte

    2 EA

  • Matériau de l'étagère

    Verre trempé

  • Tiroir pour légumes et fruits

    2 EA

  • Nombre de compartiments de porte

    6 EA

  • Éclairage intérieur à DEL

    Oui

  • Machine à glaçons

    Oui

  • Éclairage intérieur à DEL

    Oui

  • Fonction de congélation rapide

    Oui

  • Séparateur du congélateur

    Oui

  • Bac à glaçons

    Non

  • Alarme de porte

    Oui

  • Réfrigérant

    R134a

  • Type de porte

    Contour

  • Distributeur avec filtre à eau

    Oui

  • Type d’affichage

    Numérique

  • Poignée de porte

    Poignée Easy Open Handle

  • Couleur

    Noir acier inoxydable

  • Distributeur

    Externe

  • Consommation énergétique

    725 kwh/yr

  • Energy Star® Certification

    Oui

  • Classe en matière d'énergie

    Classe en matière d'énergie

  • Amovible

    Oui

Évaluations

RF28HFEDBSG – Réfrigérateur à portes françaises (3 portes) avec technologie Twin Cooling Plus

3.8

Recommandé par 70 % des clients.

Rédiger une évaluation
5.0 51%
4.0 17%
3.0 7%
2.0 7%
1.0 18%
Caractéristiques 3.0
Performances 2.0
Conception 1.7
Valeur 2.7
Résumé de l’évaluation avec IA
  • Intérieur spacieux et étagères réglables
  • Éclairage lumineux et conservation efficace des aliments
  • Problèmes avec le bac à glaçons (gel, fuite, dysfonctionnement)
  • Bruit excessif de l'appareil
  • Problèmes de fiabilité récurrents, en particulier avec le bac à glaçons
Généré par l'IA à partir des avis de consommateurs, qui peuvent inclure des avis récompensés.

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Le tri de pertinence place les meilleures évaluations en haut. Nous examinons des critères comme les votes sur l’utilité, les plus récentes évaluations, les photos et d’autres caractéristiques que les lecteurs recherchent dans les évaluations.

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Filtres

381 Évaluations

black13marker
5

2017-07-01

North Carolina, USA

5
This is yet another great product put out by Samsung. The test design to collapse or slide under is a great idea and adds more useable space. That lighting is also well designed in the sense that youy can search anywhere in the fridge and see up, down, behind and above. My only beef with the design is the door storage. The right door is fine but the left door cab use some more R&D... there is storage but I'm finding that it's minimal to utilize. Maybe small condiments...I don't know. The freezer is nice too. I have to get used to bending down to get frozen foods; I've had side - by - side my entire life... but it's certainly NOTa con. Adequate space.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
luckycat
3

2018-04-15

3
Purchased this refrigerator in 2016 and was very happy with it at the time. Then we started to have trouble with our icemaker not working. We have had to call the repair company to get the ice machine working a few times. Also, water is always leaking from the ice maker and leaks inside the refrigerator. I am concerned because the repairs only provide a temporary fix and the refrigerator is only two years old. It is unacceptable to have a new appliance in this condition. This seems to be a design flaw that causes ice melting then freezing up the dispenser. Disappointed in our purchase and would like to return it, but cant.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-26

Samsung Care

Hello luckycat, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.youtube.com/watch?v=EsbHtpc1ak4 The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it. https://www.samsung.com/us/support/troubleshooting/TSG01001852/ https://www.youtube.com/watch?v=uU6XADBosVo I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144443698 -Angelica

Regrett rob
1

2021-07-16

1
this fridge i loved. absolutely loved. then the issues started. ice maker quit one day. started freezing. then i found out from friends the issues with these models. nearly all of their models have issues and poorly made equipment inside. lots of users have the same issue and samsung is refusing to consider it a defect issue. when everyone has the same issues across years of products it has more than a hiccup. i wish they would put out better quality material and appliances. their reputation on the line and their expectations should be of customer satisfaction. i'd pay more for better quality and a product they would back fully.
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-07-19

Samsung Care

You make an excellent point about quality. We hear and understand our customers' concerns. We try to handle these types of matters on a case-by-case basis. And handle it with the care and attention it deserves. If there is any way for us to turn this negative experience into a better one; We would be happy to do so. For help, just talk with our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143528271

benjy2
5

2017-04-10

California

5
Love my new refrigerator. This is my first stainless steel appliance and I feel so up-to-date. The refrigerator is SO roomy and the freezer holds more than my old side-by-side. My only 2 quibbles and they're not deal-breakers. I don't have as much shelf space in the doors so I purchased some clear storage boxes just for this purpose so now condiments are with condiments, and jams are with jellies. Secondly, I like to make cookies in advance by shaping and freezing the dough for baking later. With no shelves in the freezer (as in a side-by-side) for holding a loaded cookie sheet, I have to improvise. Like I said, the beauty and other features outweigh these.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
schatzi52
5

2015-12-19

5
I am in LOVE ♥♥♥!!!!! My new Samsung French Door Refrigerator is everything I always wanted . It has lots of space, I see everything that is stored in there, unlike the old one I had . Love the cool select pantry. The Freezer section is huge and easy to get to. The location of the water filter is perfectly placed inside and not on the outside bottom of the refrigerator. Also my Samsung runs so quiet and smooth , we don't hear it at all. My last refrigerator was so loud you could hear it over our TV. My Samsung is a perfect fit for our life style and last but not least , we got a lot of great features for the price we paid.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
RVSrvs
1

2023-04-05

1
Unless you FIRMLY close the left hand door. It remains open. Food gets warm. I’ve had this refrigerator for about two years, and I say: “I hate this refrigerator.” 3-5 times a week. I intentionally swing the door shut, and it does not close. I return, a bit later and it hadn’t latched. The need to FIRMLY shut it interrupts my cooking continually. I have gotten so messed up by this that I am now boycotting all Samsung products. Do they not do any usability testing? This shortcoming would easily indicate something about ALL Samsung products. Oh, and the ice maker is the slowest EVER. But it ices up frequently, so I don’t know which is more irritating.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-04-06

SEA Care

We understand that a refrigerator is one of the vital home appliances, RVSrvs. We're here to help! If the refrigerator or freezer doors do not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket and roller bars and how you should store your food. The hinged door on the refrigerator does not close: https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close A few factors can cause an ice maker not to work. Low water pressure or a faulty water filter may be to blame if the ice maker is not making enough ice. We recommend checking the link below for more details. Ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided a link below for more information. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001791/ For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator. https://www.youtube.com/watch?v=EsbHtpc1ak4 If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you! -Angelica

slwpdx
3

2016-12-02

Portland, OR, USA

3
I love the look of this frig. Unfortunately it has consistently had to be serviced. Freezer failed twice and I lost food. Freezer ice looks like old frosted ice and makes a loud popping noise from the back. The temperature was never consistent and after the second service, both of the mother boards were replaced which seems to have fixed the temperature issue. The ice maker still makes a horrible popping noise so I have to assume it will be the next thing to fail. It is disappointing to have so many issues since I have quite a few other Samsung products and was looking to buy a TV next. Maybe I just got the lemon???
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-13

Customer Care

Hello slwpdx, Thank you for reaching out. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of products we offer. I recommend following the steps in these links to help your with this issue. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care:1800-7267-864 We look forward to doing business with you again. Have a great day! Reference number: 1144593972 ^^Ross

KATT66
5

2017-03-18

Florida

5
I have had a side by side refrigerator since Samsung started producing them . When I bought another house 2 years ago, I had to have a French Door one. I love every feature except one. The stainless steel is impossible to keep looking like new. If drips get on the stainless it's a huge effort to clean up and one always has to clean the whole front again. That's my only complaint. To open both doors and see all the space is awesome. Having a freezer on the bottom takes getting used to if you have never had one. There is a freezer drawer as well and that really keeps things easy to find. I live this refrigerator!!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
tom10i
2

2018-08-16

Tallahassee, FL

2
We really love all the features on the Samsung. The arrangement of vegies, fruits and meat is excellent. That said, we have had nothing but issues with the ice maker. First, it leaked, thought we had to have a $200 house call and buy a new ice maker. It had a blockage of ice in the back and didn't seat properly. Then, the other night there was no ice. It seemed the top of the unit was frozen shut and iced up. No water could flow into the ice maker. One issue after another with the icemaker. It must be poorly designed as we are used to having an icemaker just work, not have to be taken out and individually defrosted or have the feed to the unit chipped clean of ice.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-08-29

Samsung Care

Hi there, it's good to know you love the features on this Samsung refrigerator. Please contact us and give us more details about your experience with the ice maker after you review this link (https://bit.ly/2BYOQYr) so we can provide you with a solution to this case. You can contact us through Twitter: https://bit.ly/2y8aOGz or Facebook Messenger: https://bit.ly/2LmCR7F. ^Jefry

GAgal71
5

2017-06-01

Hiawassee, GA

5
We love the design and features of our new French-door Samsung fridge. I didn't initially think I would like the French-door configuration, as I really enjoyed our old side-by-side, but as soon as the Samsung was set up in the kitchen it made an instant great impression. The quality is evident in every aspect of the materials and design. I like the good, solid feel of the doors, shelves and bins and the way they are arranged. It is sooo nice to finally have enough space (with some to spare) for everything. We feel that we definitely got our money's worth as many other brands seemed to be made with less care and much lighter weight materials. Also really love the LED lighting!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
shellybeans
3

2017-09-13

macedon,ny

3
Disappointed with the following:1:Ice is to small, melts to fast. Ice dispenses too slowly.2: Frustrated with the amount I have to clean the stainless steel. Thought it was resistant to finger prints turns out it shows everything. 3:Amount of room for taller items is lacking 4:when you pull out the freezer drawer the top part barely pulls out making it hard to see the things in the back. 5:Dont spill anything on top of the drawers in fridge. Its not easy to clean under the seal.6:never had to turn off the water to replace the water filter before.7:I don't like how the water dispenser shuts off when I open the door. 8:I can never get it to look organized Missing by side by side
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-29

Samsung Care

Hi shellybeans, Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ How to clean your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00079481/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Replace your water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Remove or replace Samsung refrigerator bins, shelves, and drawers: https://www.samsung.com/us/support/answer/ANS00063107/ Tips for an organized refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144648713 Thank you for choosing Samsung. Have a great day. -Trisha-

TeacherMom69
1

2018-11-14

Los Angeles, CA

1
Our fridge is barely 5 years old. Ice maker made increasingly loud noises a few months ago. We paid repairman to assess. Bill to repair would've been over $500. Instead, youtube helped us address some of the problems. Too long to list here. Basically, the ice gets stuck often. We have to defrost manually. Next problem. Glass shelf over the drawers is difficult to clean. Mold grows between the glass & drawers. Drawers jam whenever pulled open. Shelf space can be better designed. I don't recommend this model. Check out youtube review videos. Appliances are not made with quality in mind. We're looking for basic fridges now. By the way, our previous fridge lasted 12 years.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-11-14

Samsung Cares

I definitely understand your concern, and would love to speak with you concerning your ice maker. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138654873. • Facebook Messenger: http://m.me/samsungsupport • Twitter: https://twitter.com/messages/compose?recipient_id=18768513 • Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) Thank you for being a Samsung customer. ^Cat

Christiec74
1

2018-10-08

Hendersonville, tn

1
We purchased this refrigerator along with 3 other appliances a little over a year ago. Very shortly after we brought it home we experienced issues with the ice maker and freezer. The ice maker kept freezing up and the ice was a little melted when it was dispensed. We had Samsung come out about 6 times. Every time the ice maker would work for a couple weeks and than eventually freeze up again!! Now that it is over a year they will not do anything! However we have had this problem all along!! I feel it is a flaw in the design of the fridge. Now I am stuck with it!! We have also had issues with our Samsung stove, microwave and dishwasher!! Unbelievable!! Stay away from Samsung products!!
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-21

Customer Care

Hi Christiec74, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Stainless Steel While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number:1144428609 ^Ross

SamsungBee
5

2017-06-07

Corpus Christi, TX, USA

5
I wasn't sure if I should purchase this model or the one with additional drawer and features. I'm glad I picked this one. My previous fridge was a side by side. This fridge has tons of space. the shelves are deep and adjustable, so perfect for storing larger dishes. The shelves on the left door are small due to the ice maker/water dispenser, but fit jams, smaller jars. I was unsure how comfortable it would be to have the freezer so low - and without lots of shelves. It's actually better. The shelves are deep and holds the veggies, meats, etc while the tray holds all the everyday items my kids eat.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
shawnner
1

2018-12-03

Potterville, MI

1
Ice maker and rear of refrigerator freeze up every six months and need unloaded and unplugged for 24 hours every six months. You heard it right...SAMSUNG has offered this as the sole solution for this unit since 2014 WITHOUT providing an actual fix. Do a few google searches before buying this unit. We are attempting to have a lawyer take this on as a civil suite since there are thousands of us. Also note: I purchased all kitchen and laundry appliances. My Samsung washer needed its first repair at 6 months and a 2nd at 24 months. My Samsung Dishwasher doesn’t clean well (I pre-wash everything) and leaves dishes soaking wet (I turn cups, mugs etc on their side to drip dry, then unload 30 minutes later)
Publié à l’origine le Samsung US
jmcohen
2

2023-05-20

Atlanta, GA

2
We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-05-22

SEA Care

Greetings, All we want is to get you assisted with your ice maker. Frost is created when water freezes. So let's examine the location of the frost and what we can do to stop it from happening again. Please check the link below and the hyperlink included for leveling the fridge for possible fixes. Frost on the ice bucket: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

gibvcbmom
4

2017-05-14

New Bern, NC, USA

4
This is an excellent refrigerator with really good interior space. The shelves and space on the doors are well spaced and easy to access. It was NOT inexpensive and I expected top line for everything. My complaints are 1) doors are hard to close. They have to be pushed or you may leave one open by mistake. They are closed enough to prevent the "door open" alarm from ringing, but are not closed all they way; 2)The finish is so annoying. It shows every touch. I thought by now all stainless appliances were using the newer finishes that don't show every finger touch. I have had the fridge less than a week and I hope to adapt to the door issue and figure out how to stop wiping the surface every time I use it.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Buyicebythebag
2

2018-07-23

St. Louis

2
This is decent looking and convenient refrigerator. The ice maker, however, is nothing but problems. It seems to freeze the ice dropping mechanism and quits producing ice. The only fix I have had luck with is using a hair dryer to melt the ice and let it clear. The ice maker can’t be removed easily for thawing purposes. The ice drawer can’t be reached by hand, so the only way to make it work is pull it all the way out. I find that it’s easier to buy ice from the store than to deal with this piece of junk. It’s especially bad in higher humidity than during the winter.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-07-24

Samsung Care

Hello there. I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform: 1-Facebook Messenger:http://m.me/samsungsupport 2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG. ^Gaby

Exprez
5

2016-03-22

Southaven, MS, USA

5
I had a side by side and it was a pain to access stuff in the back. You had to take stuff out first because the refrigerator side was so narrow. This one gives you very easy access to everything inside. I like the large wide "lunch meat drawer" as I call it. It has one ice maker but having two is optional giving you an ice bin in the freezer but I put a small plastic tub where the Ice bin would go and keep some extra ice there which I dump from the top icemaker bin. I like the drawer in the top of the freezer too. My wife and I just love our new Samsung 3 door refrigerator.
Publié à l’origine le Samsung US
Shopper999
4

2016-09-09

CA

4
I've only had this fridg for a few days but so far so good. Lots of room. Lots of lighting. Freezer even has a light. One thing I do not like is the finish. Bought stainless steel and it does not show fingerprints all that much but is very difficult to clean. Finish is smeary and no amount of rubbing helps. Stainless steel cleaner also doesn't work as in previous fridg. Still figuring out what to do. Very negative with installation. Were excellent up until the time they saw hookup. Said we would have to call a plumber as they didn't have time to hook it up.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Sally23
5

2016-02-22

Brooklyn, NY, USA

5
Very happy to have moved to a drawer freezer from our previous fridge. The best thing I can say about this fridge is that we had a service issue with our ice maker after the 3rd month and it was a total breeze to get fixed. Made a phone call to samsung, got asked to check out a few things with the ice maker Got an appointment made for the following week for a technician to come by He was great & on time, realized he needed a part and returned 2 days later and fixed everything. Took up approx 20 mins of my day and was not a hassle at all. Second thing I can offer up as a review of this fridge is it's ability to handle a variety of food and items for a large household like mine. We've got ample room and modular options.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Stew2016
5

2016-12-05

Chattanooga, TN

5
I first discovered this fridgerator while dog sitting for a neighbor for a week. After being able to use her fridge during that time I fell in love with it and all it's features. My neighbor has had hers for years and still loves it. When I asked her if she recommended it she said yes! It is so roomy and I love the extra long and deep bottom drawer. The freezer also has a little shelf on the door where we can store our freezer packs which makes it so handy to find instead of digging through the freezer for them. Would highly recommend this particular fridge.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
watatoe
5

2016-01-25

Vancouver, WA, USA

5
This refrigerator/freezer was a replacement for our old Kenmore that expired. We researched before we made our decision to buy this one and we can tell you that we are extremely happy with it!! We spent a little more money for this, but we feel that we received an incredible value for the money we spent. The lighting inside is so amazing....trust me, you'll be able to see everything you have in there! And while some folks have said that it is "loud", we disagree. Yes it makes some noise, but it is no more than normal running sounds that are to be expected of a refrigerator/freezer. We love this appliance and the main thing that sold us was the reputation for quality that Samsung has established. Would we recommend it? OH YEAH!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Gareboy
4

2016-10-27

Illinois, USA

4
We purchased this fridge in the black stainless and it is gorgeous!! I keep looking at it just because it is so good looking....lol Love the features it has, Nice lighting and lots of room. Some of the reviews I've seen complain that the fridge is noisy. It is very quiet in my opinion. Love where they put the water filter. Very easy to get to.If there is one thing I don't care about is the doors don't open as wide as I would like, but it's a minor detail. I totally recommend this fridge! If you haven't seen the black stainless, check it out!!! It is sexy!!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
KarensKitchen
3

2016-06-21

Berryville, VA 22611, USA

3
I love the look of this refrigerator. We choose not to get the individual access drawer opening for snacks, cheese , etc. If you want to get into these drawers you have to open both french doors. If I had to do it again, I would get the outside drawer opening. The ice-maker dispenser is slow so we purchased the extra bin to go into the bottom freezer. Again we have to open the french doors to get better access to the freezer. And then it does not pull completely out. The freezer drawer does not pull completely out and the closed french doors block access.
Publié à l’origine le Samsung US
HighDi
4

2016-04-08

High Point, NC, USA

4
Great refrigerator. It is roomy and very bright inside. Has been performing well so far. The only problem is with the taste of the water and ice (plastic taste still after over a month). Hopefully service can resolve this. There are a couple of design items which are inconvenient. The drawer of the freezer does not slide forward all the way and it is hard to reach the items in the back. This is very inconvenient. Also because of that drawer large pizza boxes are unable to stand up in the bottom area. The CoolSelect Pantry will hold large trays, but because of that both doors must be opened to access that drawer (pro and con). I miss a butter compartment in the door also. Overall very happy with the refrigerator and would recommend.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
HappyCustomer2017
5

2017-06-04

5
We have had this refrigerator over a month. This refrigerator has more capacity than my old side by side while fitting in the same area. With the French doors and roll out freezer, storing larger items is possible. In the old side by side some larger items just would not fit. The ice maker has been efficient and quiet. Over all there is no excessive noise from the unit. The lighting is very nice. While refrigerators certainly seem to increase in price every ten to fifteen years when replacement is required, they do seem to include improved features.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
HJJ1
1

2022-05-10

1
i bought this fridge years ago, and i've hated it since the day i bought it. my biggest complaint is the ice maker. it is the slowest ice maker and it takes forever to get a piece of ice, and the cubes come out almost one-by-one. our friends own the same exact fridge ironically, and they too have the same complaint so it's not just us. the water is just as bad. i have to fill up my son's water bottle for school and sports and i feel like i'm standing at the fridge for an eternity to get water. even just a cup of water to make coffee. now my flapper on the door is broke so i jumped on here and was shocked to see they still make this piece of crap. we won't buy a samsung fridge again. they got good tv's.....just not refrigerators.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-05-25

Samsung Care

Hi HJJ1, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser issues. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144535683 Thank you for choosing Samsung. Have a great day. -Trisha-

CareBear001
5

2016-06-16

5
So far I'm in love with this fridge. It's more convenient and roomy compared to my old side by side, and it's beautiful! Functionality wise everything has worked as it should, I can't hear it run and the ice maker isn't loud. So I consider us lucky thus far. The only disclaimer is that we've only had the refrigerator for a couple of weeks. The front of the refrigerator is not magnetic so that was a disappointment but we were able to put our pictures and other things on the side of it. It also smudges easily and takes a littl effort to wipe clean.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
none3454567
1

2014-10-22

1
I just had this fridge delivered, and it says it is 35 3/4" wide, BUT IT'S NOT! The majority of this fridge is that wide, but there's two fan grates on the left and right sides (also not in the pictures on the website!) that each stick out about 1/8". Additionally there's a plastic lip on the sides underneath the doors that stick out about 1/4" on either side. So if you are thinking of buying this fridge, make sure you have around 37" of width for it to be able to fit, or else you'll get to spend an afternoon sanding down cabinet trim like me!
Publié à l’origine le Samsung US
GranGranLL
5

2015-04-01

Fort Worth, TX, USA

5
We have had the new refrigerator almost a month now. I can hardly wait for the next big cooking day. This frig has the room for everything! Holidays, no problem. Parties, no problem. Birthday cakes, it will fit with room to spare. Whole watermelons this summer. We are ready; with the help of this very spacious refrigerator. It is quiet, I thought it would be louder when the ice is dropping. But its fairly quiet then also. I started with Samsung washer and dryer. I will definitely purchase more appliances made with the Samsung brand.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Houstonmom
1

2014-05-06

1
They finally exchanged my refrigerator (RFG297HDRS French Door 29 cu ft) I purchased in late November 2013, with this refrigerator last week. The reason I received the exchange was because it was SO loud! I accepted this refrigerator that was smaller, and not as nice; but it was the newer model. This model is LOUDER… then the last one. I do not understand how my Samsung dish washer is so quite, but they cannot make a refrigerator that is quiet… For the price you pay, you would think it would be a good quality product from day one.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-23

Samsung Care

Hi Houstonmom, Thank you for bringing this to our attention. Our sincere apologies that your fridge is loud. We appreciate all concerns that help us understand how to improve our products and services. To help you with this, I am providing these links below to guide you on the concern you're having. Understanding the noises coming from your Samsung Refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ What noises a refrigerator makes and why: https://www.youtube.com/watch?v=cain2xjBCQE Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144830390, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Roxanne B
1

2021-08-15

Wimauma, FL

1
bought this model may 2017. the icemaker went out about a year after. the ice maker was worked on and/or replaced twice. it constantly freezes over. you have to completely remove the ice bin, and chip off the ice that freezes around the ice maker. you cannot shut the ice maker off if you want to use the water dispenser. now the fridge is leaking! the water froze the bottom drawer inside the fridge which then cracked. water leaks out the bottom of the fridge and ice is building up on the freezer door! the ice maker issue is well known with samsung. these issues have been going on since 2014! there is a class-action lawsuit pending right now. they have refused to fix this issue and continue to send out defective ice makers in their products. buyer beware!!
Publié à l’origine le Samsung US
Teykly
5

2017-03-05

Idaho

5
My wife and I really like our new Samsung refrigerator. The look is very high-end, and the features are great. The interior layout creates a very spacious storage area, and no space is wasted. Very nice and bright LED lighting, easy access to the water filter, and easy to navigate door controls for water, ice, temperature, and lights. We felt the price was very fair compared to other brands and similar refrigerators. Our purchase decision was based on features, price and value, and satisfaction with previous Samsung electronics.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Xfile
3

2016-08-28

Cary, IL, USA

3
We have had French door refrigerators before, although not the lower freezer aspect. Now after 6 months we have gotten very use to this. The spaciousness of the refrigerator is very nice. Our ONLY complaint is that the NOISYNESS of the compressor is concerning. Other reviews mentioned this, and some speck of the severity of the noise. Ours seem to be not what I would call severe, but annoying. I read another review that said "I'm just worried what it will sound like in 5 to 10 years". These are also my thoughts. I am an older consumer, that is frustrated with all manufacturers producing these higher priced appliances, that on average MAY LAST 10 years. I remember when most appliances could last 20-30. In my opinion there as been a high level of collusion.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-16

Customer Care

Hello Xfile, We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer. Your issue is something we can improve with the steps provided in these links: Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ If you need additional assistance you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number: 1144605822 Thank you for choosing Samsung. ^Ross

Masnick
1

2024-10-31

1
When we bought our new house we had four Samsung kitchen appliances installed (dishwasher, fridge, stove and microwave). Within two months we had the microwave changed out: the buttons were not capacitive touch and required a lot of pressure (we had to lean into the buttons). We've already replaced the stove because repairing defects would cost nearly as much as a new stove. The dishwasher has been serviced twice and the racks are disintegrating. The fridge ice maker has frozen twice; once we had service come out and once we just powered the fridge down till the ice dam melted allowing us to pull out the shelf. Now I have to buy a new adjustable shelf for the inside of the door because the existing one split. I'll never buy Samsung kitchen appliances again.
Publié à l’origine le Samsung US
Réponse de Samsung :
2024-10-31

SEA Care

Masnick, we know the importance of reliable appliances at home. Allow us to help. Below is a guide to help you diagnose if your ice maker is frozen. Please click on the embedded word. Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket If your microwave panel is not responding, here is a guide to help you. Microwave control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/ Should you need more assistance with the range and dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147640368) to help our team pull up your information. Have a great day. ^Camille

Mquita
1

2020-12-31

Powder Springs

1
i’ve had my refrigerator for 5 years and it started making an extreamly loud sound, it was periodic, and it stopped when i opened the doors. then a month later ice appeared in the back of the fridge inside the holes of the back wall. turns out its so common, the sound and the issue is listed on the samsung website. there are also many youtube videos on the issue. samsung should have done a recall on the refridgerater to fix this defect! the warrwnty is expired, but why should i pay for it to be serviced when samsung knows this is an issue with their refrigerators. how do i know they didnt set this up so people whould have to pay for service, labor, and parts. so my options are to defrost the fan and cooling panel every few months are buy another refridgerater.
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-03-09

Samsung Care

Anyone would be disappointed if they had to endure this with their fridge. We sincerely apologize for the inconvenience this has caused. We shoot for 100% customer satisfaction and exceptional quality products. We did not do that this time, but I hope we can earn your trust with our products in the future. ^Pat

279 Blackbird
1

2023-10-11

1
As I am reading all the reviews about this refrigerator all I am seeing is problems with the ice maker which is what I am having write now. From looking at the response of Samsung Support it looks like all they are saying is sorry you are having problems with your ice maker, and we will try to make sure going forward our ice makers are built better. No offer of fixing the problem that we have with our refrigerator or replacing the ice maker. What does a customer do just suck it up and don't buy another Samsung refrigerator.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-10-12

SEA Care

Hi there, We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker. Here is a link to help you with the ice maker. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further help. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146399064 to help our team pull up your information. Have a great day. ^Aloe

GadgetGal1
4

2016-03-24

Delaware, USA

4
This refrigerator is good. I like the flexibility to arrange shelves and the storage on the door. The Ice and water dispenser work well. Plenty of freezer space and easy to access all my stuff. The only drawback is that you have to turn off the water to the refrigerator when replacing the water filter. As this is behind the refrigerator, I can't access it. I have to turn off the water supply to my whole house just to change the filter. This is a big design flaw. Other than that, I love everything about this refrigerator.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
TimbooSlice
3

2019-01-15

Corona, CA

3
We have had this model for about 4 years and have found that the ice maker is the absolute worst part of this refrigerator. The milky-colored ice I can live with but the auger that moves the ice from the bin breaks most of the whole pieces into little chunks so you end up with half pieces, chips, and a few whole cubes. That is only 1 problem with the ice service. The other major concern is the slow speed at which the ice is dispensed. Clink, rrrrr, clink, rrrrr, clink, etc., it takes about a minute to fill a pint glass.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-01-18

Samsung Cares

I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat

Mrfreeze
5

2015-11-29

5
this fridge has great lighting in it, you open the doors and you can see every thing. great shelving that's adjustable, one just flips up out of the way. nice and roomy door shelves. freezer drawer slides open easy. the water and ice in the door is nice, nice lighting there also. lets you know when water filter is needing replaced, i think they are a little pricey, but if you sign up for auto delivery you can save some money. finger print resistance stainless outside is nice. we have had this for a year as of 11/22/15
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Wildcatphd
5

2016-11-09

Kansas City

5
We were looking for a new fridge to replace a very old fridge in our basement The salesperson showed us the Samsung fridges and we decided to replace our main fridge and move that fridge to the basement! We've never had a fridge where you could actually see the majority of your food without moving things around. The push back shelf has been so handy, the lighting is awesome, the freezer with the top drawer is spacious and easy to find things. I could go on and on, but we couldn't be happier with our purchase.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
dronegeek
3

2017-04-18

Bedford, TX, USA

3
We want to love this refrigerator but the Ice maker has gone out twice in two years. The first time the fan in the ice maker went out and the smell made the ice taste like onions. Now the ice maker is out and it ices up the entire ice maker compartment to where it will not dispense ice. To make matters worse I have to shut down the entire unit for 72 hours to defrost it before the repair. It may be a great machine but the unreliable ice maker has me soured and I will not buy another Samsung appliance.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-02

Samsung Care

Hello dronegeek, Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out, and it ices up the entire ice maker compartment. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The video link below contains information about maintaining the ice maker in your refrigerator for reference. https://www.youtube.com/watch?v=EsbHtpc1ak4 I've also included a link to our warranty page to learn more about the product's warranty coverage. https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144561879 -Angelica

MomoftwoOK
5

2014-06-17

5
I have had this refrigerator for about 2 months. I switched from a side-by-side. I LOVE IT!! the design of the upper section is great - and allows access to either of the two smaller drawers without opening the doors really wide. That was the key selling point for me. The refrigerator works great and quietly for sure! All I hear is the ice occasionally dropping. The freezer section is awesome. I have so much space and it freezes hard. the water dispenser is powerful - so you do have to be careful. but the water is nicely chilled and filtered. The ice cubes are smaller than my last fridge but we have not really had any issues. it would be nice to have some sort of container that fit into the top drawer of the freezer. it looks like it is designed for one but nothing is available.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
OwnerRemodeler
3

2016-12-31

Arizona, USA

3
We bought this refrigerator to have the latest in technology and the 10yr warranty on the compressors. Plus it has tons of room both in the refrigerator as well as the freezer. However, the thing we don't like is the ice maker. First of all, it whistles when it is filling with water, makes a lot of noise when making ice. Then to top it off, drips water for several minutes after getting water. I definitely think they could have designed this section better. Although, the look of it is great.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-07-22

Samsung Care

Hello OwnerRemodeler, Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator looks excellent; however, the ice maker whistles when it's filling with water and makes a lot of noise when making ice. It also drips water for several minutes after getting water. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE The link below contains what to do when water drips from the dispenser. https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144722309 Thank you, and stay safe! -Angelica

gladcustomer
1

2017-01-25

Denver, CO, USA

1
[This review was collected as part of a promotion.] This is the first fridge I've ever owned with an ice maker! Love the large ice maker. I like the interior design with a separate pull out tray below the produce bins. The lighting is bright and makes ti easy to see all contents of the fridge. The freezer has plenty of room and the frozen food is easy to view. I also like the freezer tray making it convenient to store smaller and/or more fragile items so they can be easily located.. I will definitely recommend this Samsung model to others!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-08

Samsung Care

Hi There, We appreciate you taking the time to leave us a review on your Samsung Refrigerator. You made an excellent choice, and we are pleased to hear how delighted you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Should you need assistance, you may reach us via the following for immediate support: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144775240 Thank you for choosing Samsung. Have a great day! ^Chrystel

Moreiceplz
4

2016-12-30

Los Angeles, CA

4
Overall love this refrigerator. We've had it about 5 weeks now Our only issue is we run out of ice faster than with my old May tag. Here the comparison stops. Wait time for new ice takes some time. To Samsungs credit we have been using the dispenser a little more often than the norm for ice packs on achey joints, but we've only been able to average 3 ice packs at the most and maybe 3 cups of ice for drinking in a 3 hour period before the ice pretty much "dries up". Otherwise great unit !
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Sungurl
5

2016-07-25

Fort Lauderdale, FL, USA

5
I did a lot of checking out of refrigerators before deciding on buying this one. I checked out the Internet and then went to all the stores to physically look at and see the products. This one has the best design. It is amazing how much we are enjoying using it. I can see everything so easy now. No wasting of food because I thought I needed something and then would buy another only to find that I already had bought it before . The lighting is awesome and so much space. The price was fair compared to all the other ones that I checked out. I was worried about the bottom freezer but it is so easy to access and also as I wrote, can see everything . Love the wide open space, adjustable shelves, cool drawers, I could go on and on. We all are so happy with our new refrigerator. This is the one!!!!!!!!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Nola2gvegas
4

2016-12-16

4
The unique ways you are able to move the shelves is very handy. Easy to clean and I love the extra large drawer at the bottom of the fridge section. I like the Ice maker feature I just wish it crushed a bit faster. It does produce a lot of ice to hold if needed. I do wish the freezer top drawer pulled out a bit more. It is a bit tricky to store anything but small items. I like the lock feature and temperature changer on the fridge as well. Overall I really love this product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
DealsJedi
4

2016-01-05

Virginia, USA

4
The Samsung Refrigerator RF28HFEDBSR is a very nice and stylish Refrigerator. The LED Lighting are really bright without being blinding, they have a nice bluish tone to it making it quite bright for easy viewing. Good shelving and the cool select pantry has 3 different temperature settings to choose from. The Ice Maker does eat up some shelf space and some space on the indoor shelves on the left side. The performance so far has been great and I would say an overall good buy.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
smokey04b
5

2016-07-22

Colorado, USA

5
I love it. Definitely a great upgrade to the old side-by-side fridge/freezer set up. Loads of room. Doesn't have all the bells and whistles like the internal camera and the see through inner door, but unless you're made of cash or a tech junkie, who really needs that? If you have a very large family the ice storage capacity may be a little on the small side, but with just three of us (and I'm constantly drinking ice water throughout the day) we've never run out of ice.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
ChillinCincy
4

2017-03-29

Cincinnati, OH, USA

4
When I was going through the refrigerator purchase process, I was comparing this model to another company's model. This refrigerator offered more space at a better price. My only complaint is about the storage on the left side door. The shelves are very narrow, and very few things will fit in them. This might be due to the ice maker. I wish that it had the same amount of storage as the right side. It's only been a few days, however so far I'm pleased with the product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
KG21
2

2018-05-31

Holden, MA, USA

2
I purchased this product in 2014 and it worked well until this year. About 3 months ago, I noticed a rubbing noise coming from back of fridge. I pulled everything out of fridge and removed back panel. Large amount of ice buildup causing fan to hit the ice was the noise I was hearing. Melted ice with hairdryer and put everything back. I can deal with this if it happens every 3 1/2 years. WRONG!! A month later ice had built back up again. Pulled everything out and melted ice again. A month later, ice built up again. I researched this problem and it appears to be a common problem with Samsung french door refrigerators. Most people comment that repairmen are not able to fix problem. In fact, there is a class action lawsuit against Samsung because of these defective refrigerators. I will never buy Samsung again. Very disappointed.
Publié à l’origine le Samsung US
WaningSamsungAdvocate
3

2014-07-01

Madison, WI, USA

3
I was very happy to receive a new refrigerator after my 8 year old GE quit working, however, once the elation of finally having the luxury of refrigeration ended, I quickly noticed that this refrigerator has a VERY LOUD noticeable deep hum when it is running, I don't believe it is the fan, likely the compressor. I have ensured the unit is level as well. I can hear this through the wall shared with the garage. Yes the deep hum permeates the wall, and i can hear it in the garage. I am almost embarrassed to have visitors over because the noise is so significant and disrupting, my previous refrigerator (RIP) was not even in the same league when it comes to how much noise the appliance produced. Sadly I think people will have a poor impression of Samsung refrigerators when they visit my home because this noise is very noticeable.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-14

Customer Care

Hello there, Thank you for reaching out. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of products we offer. I recommend following the steps in these links to help you with this issue. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care:1800-7267-864 We look forward to doing business with you again. Have a great day! Reference number:1144600413 ^^Ross

spoiledfood
1

2023-06-26

Michigan

1
I loved the look, lighting and size of the fridge at first. Then within a year, the fridge started to leak on the floor. After that, the back condenser would ice, then melt into the drawers in the fridge. Soggy food had to be thrown out. Then the Fridge temp kept rising and all the food would spoil fast. Medicine had to be thrown out as well. Found out MANY people have same issue. Doing a temporary fix then looking for new fridge that is reliable.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-07-03

Samsung Care

Greetings! We are here to help as best as we can with your experience with this Samsung refrigerator. I have shared a Samsung link below that will help with leaks on your refrigerator model. We encourage you to watch the embedded video in full. You may skip steps 1 and 2 since those steps are for different refrigerator models. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas To help with your experience with the refrigerator not cooling enough, please visit the links shared below. We as well encourage you to watch the embedded video in full. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough To supplement the link shared above about the refrigerator not cooling enough, I have shared a link below to make it easier for you to know the recommended refrigerator setting. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ I also have shared this model's user manual link below. Please turn to page 36 for additional things to check. https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf Should you need more assistance with this refrigerator in leaking and cooling, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145969157 to help our team pull up your information. Leo

2BDUB
4

2015-12-29

California, USA

4
Purchased this refrigerator to replace our 10 year old Samsung that was starting to go. There is a lot of shelf space compared to our old one which is slightly smaller. When you open the doors the lighting is very bright so that you can see everything. The freezer is quite spacious as well. Some of the door racks are a little narrow but if you put the right items in them they work well. So far we have no complaints about our purchase of this model..
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Meyze
4

2015-11-11

Minnesota

4
We really love the design of this refrigerator and overall we like it. That being said there are a few design flaws. The biggest issue is the ice dispenser. It is extremely slow to dispense ice and the ice comes out somewhat crushed when using the cubed setting, which is annoying as pieces often fall on the floor and the ice melts faster in your drinks. I also don't love that you have to open both doors to get to the long drawer in the refrigerator.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Cinman
3

2015-02-11

VT

3
This is a nice fridge. I like it. It looks very nice and is very efficient. The two things I like the least about it though is how loud the compressor seems to be at times and the ice maker. It makes ice very fast. That I like but it doesn't seem to really know the difference between cubed and crushed ice and the ice cubes seem to spit out sometimes and totally miss the cup, landing on the floor. Overall it is a nice fridge though and I do like it.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-14

Customer Care

Hello Cinman, Thank you for reaching out. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of products we offer. I recommend following the steps in these links to help you with this issue. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care:1800-7267-864 We look forward to doing business with you again. Have a great day! Reference number: 1144598801 ^^Ross

SkunkLover20
4

2017-02-15

Hudson FL

4
We've had this refrigerator 7 months without any major problems. It keeps things very cold especially in the freezer, much better than our old refrigerator of a different make. We like having the double doors on the front. It holds a lot of food and the door shelves hold all the condiments. We chose this one to get the bigger ice maker and some of the other brands had a very small ice maker. We have Samsung phones and tablets and decided to try their refrigerator. We weren't disappointed. I have only one small complaint which I'll be talking to Samsung about and that the fact that the writing above the one vegetable drawer has worn off already. Not a big thing but annoying as far as the aesthetics of the refrigerator go. Also we like the black stainless because it doesn't show dirt or prints so it was worth the extra $100 we paid for it.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
oldferryroad
4

2015-10-18

Oak Ridge, TN, USA

4
The ice maker is very annoying. When the ice maker is set for cubes and you press the lever to dispense ice small chips of ice fly all over my wood floors. The cube setting starts off crushing ice before the cubes get dispensed. We do not use the crushed ice setting because the about 1/4 of the chips never make it into the cup or even a bowl. Really ruins all the great aspects of the refrigerator since the only way to get ice is through the door.
Publié à l’origine le Samsung US
happyfan
5

2015-07-02

Tulsa, OK, USA

5
Purchased this refrigerator less than a month ago. Was recommended by the appliance salesman who is also a trusted family friend. So far it has been a dream. Programming and features easy to understand and operate. Very spacious and can customize shelving to fit storage needs. Quick chill and Quick freeze options are nice! Filtered water tastes clean. Cubed or crushed ice works great. And you cannot hear it running late at night,,, it is Quiet!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
grammasmitty
5

2016-04-06

Utah

5
I really like this refrigerator, however . . . The freezer drawer is hard to get into because of the upper shelf rolling out in the way. Also I wish the icemaker was in the door, but Samsung doesn't have that option available in any frig apparently. The ice maker takes up too much room where I want shelf space. Makes things feel cramped. Doors need to be pushed closed. It would be nice to have an alarm letting me know when a door is ajar.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
FRUSTRATING CUSTOMER
1

2020-10-20

22003

1
i got this 28 cu. ft. french door refrigerator with coolselect pantry™ in stainless steel approximately 3 years ago. i constanly had issues with ice maker that has iced build-up. luckily we bought the extended warranty and the repairmen had came out 3 times to fix the same issues. side note, we also bought 82 inches samsung tv 2 1/2 years ago and the pbc board has to be replaced. i will never buy another samsung appliance again. junks!
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-10-21

Samsung Care

I appreciate you bringing this to our attention on your concern. If you run into any more problems, please feel free to contact us, using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142544008

sorry we bought a Samsung
1

2022-07-07

Long Island,NY

1
Bought Samsung 28 cubic foot French door refrigerator. The design is terrible ice makers are faulty and broke in the first 3 months. Trying to get service is time consuming being bounced from retail store to over seas representatives who merely read from script. The final straw is the refrigerator completely died and now have had no frig for over one month. I also had to throw away my freezer items and frig items since it spoiled.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-07-11

Samsung Care

Hi there, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling and the ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ The refrigerator has no power: https://www.samsung.com/us/support/troubleshooting/TSG01109708/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144682225 Thank you for choosing Samsung. Have a great day. -Trisha-

scubajay
4

2016-04-25

Seattle, WA, USA

4
A really nice fridge, a great upgrade from my previous fridge. However there are a couple of problems, first the ice maker is very poor. The ice cubes are small, with lots of bubbles and when you get ice you end up getting a bunch of ice shavings or snow along with the small ice cubes, this tends to water down your drinks. Also, one door keeps closing on me when I am getting items out of the fridge, it has been difficult to adjust.
Publié à l’origine le Samsung US
Pleasestandclearofthedoor
5

2015-09-06

Denison, TX, USA

5
I did a lot of research before buying this model. The Samsung brand means quality in the refrigerator world. I have enjoyed every feature this model provides: the beautiful lighting, the layout, the French doors, the deli drawer, etc. I love the ice maker! I also like the single dispenser for ice and water. This model is very quiet and meets all of my expectations for a refrigerator. I hope to get years of service out of it.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
RaiderBecky
2

2015-08-20

San Antonio, TX, USA

2
I have always had a refrigerator with the freezer on the bottom and love them. However, because the ice maker on this particular model is so big, it takes up a lot of actual refrigerator space. The fridge does not come with what I would consider standard items, i.e., egg holder, ice bin in freezer. It is pretty much a plain vanilla model. It works well but I would expect that from any other similar model. I was disappointed.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-11

Samsung Care

Hi RaiderBecky, Thank you for sending your feedback. We are saddened to know that the product didn't meet your expectations, as there is inadequate space to stack food items properly. I completely understand how important it is for you to fully utilize your Samsung Refrigerator. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Kindly visit this link for some Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may also watch our youtube video for more helpful tips: https://www.youtube.com/watch?v=pN8js9mZrXI In case of repairs will be needed, please take note of the warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA One (1) year Parts and Labor on Refrigerator Five (5) years Parts and Labor on sealed Refrigeration system only. Ten (10) years of Parts and Five (5) years of Labor on Digital Inverter Compressor Should you need assistance, you may reach us via the following for immediate support: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144790380 Thank you for choosing Samsung. Have a great day! ^Chrystel

PaddyNT
4

2019-02-07

Woodbridge, VA

4
We’ve had this refrigerator for nearly two years now. We love the storage space, the versatility in adjusting shelves and drawers, the door-in-door, and the water and ice through the door. The downside is the ice maker. We use it daily, but the ice gets jammed up before it falls into the bin and we have to break it up at least once every two weeks. Of course, the ice maker started failing when we were just out of warranty.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-02-08

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139136790. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat

VJDinBowie
3

2017-10-12

Bowie, MD, USA

3
This is a VERY nice looking Refrigerator and spacious....but....the ice cubes that come out are SMALL and sometimes shoot ALL OVER THE FLOOR if your glass isn't TIGHT up against the dispenser. And the Stainless shows EVERY little fingerprint, unlike the Stainless one it replaced. I also think that the interior glass shouldn't 'fog up' every time I open the door. I've read thru the manual and cannot find a possible solution.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-29

Samsung Care

Hello VJDinBowie, Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice The links below contain information about a plan to keep your Samsung refrigerator clean for reference. https://www.samsung.com/us/support/answer/ANS00079481/ https://www.youtube.com/watch?v=vWp2bnE3uhQ I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator. https://www.youtube.com/watch?v=EsbHtpc1ak4 For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144455758 -Angelica

JMCJMC
1

2023-07-03

Atlanta, GA

1
Still having the same problem that I reported a month ago; I just spent almost an hour with a hair dryer removing all the ice (not frost) blocking the ice maker - "We have had this refrigerator for several years and at first we really liked it. It is spacious, well designed, and the cooling works great. However, if I knew then what I know now, we wouldn't have purchased it. Starting about a year or so after we bought it, the ice maker would get clogged with ice and I would have to chip the ice out with a screwdriver to fix it. More recently, I have to use a hairdryer every 3-4 weeks to remove the ice, which is very annoying. Note that many other people have complained about this problem with the icemaker, both on the Samsung website and on other websites. If anyone has a solution for this problem, please let me know. I have searched but not found any solutions."
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-07-10

Samsung Care

Greetings, We'll be happy to assist with your Samsung refrigerator. We recommend checking the link for information on what to do when the ice maker freezes up. Please browse the guide until the latter part. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145995200) to help our team pull up your information when you message us. Thank you. -Angelica

refrigeratorguy
5

2015-08-16

Philadelphia, PA, USA

5
Good size. Almost too big. Had to remove sliding doors off of a sunporch to get this refrigerator inside. Delivery guys were excellent and arrived early. The refrigerator itself has worked well. No issues with ice maker or keeping food at its proper temperature- all digital. Led lighting lights up the interior well. Stainless smudge proof is easy to keep clean. Nothing negative i can say about this refrigerator.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Kingdiblet
5

2016-02-29

5
This refrigerator has many great features, adjustable shelves, spill proof shelves, retractable shelf for taller items, power cool & freeze for quick cool & freeze when you bring warm items home from the store, LED lighting, filtered water & ice (cubed or crushed) through the door, indicator to let you know when the water filter needs changing & oodles of fresh & frozen food space! The best buy for the bucks!!!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Plez22
4

2016-03-07

Trinity, Florida

4
Unit has all the features one could want & looks great. However the compressor is too loud when running. Authorized rep was called and he said the noise was normal for this unit. I put some insulation down the side of the unit and this helped a bit---why should I have to do this? For this reason I could not recommend this refrigerator to anyone. Also this was a 28 cu. ft. expensive unit and I expected better.
Publié à l’origine le Samsung US
zandbmom
4

2016-04-16

Cuyahoga Falls, OH, USA

4
This refrigerator is quite roomy and we love that, except for having enough room for tall things. The door is really the only place to put tall things like milk jugs. There is enough room for 4. You can adjust the shelves but in order to get my sun tea container in there, I have to give up half of a shelf entirely because there is no room for anything under it. When you have teenagers this is a real pain.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Bud73
1

2023-11-05

Eldridge, IA

1
As many others have noted, the ice maker freezes up and has to be thawed out constantly. A hair dryer is required to completely melt. This refrigerator has been a huge disappointment. The fact that Samsung is aware of the issue but has done nothing about it is very disappointing. We will no longer buy any Samsung products until we feel confident they will stand behind their product and its performance.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-11-08

SEA Care

Bud73, we understand how you feel about the ice maker's efficiency. Let's help us help you with this. Below is a link to help you diagnose if your ice maker freezes. Please choose "Ice maker is frozen over" and click on the embedded word. Ice maker has a block of ice https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146498752) to help our team pull up your information. Have a great day. ^Camille

Sylwia
1

2018-08-06

Los Angeles, CA

1
I'm not sure why only now it comes out in reviews (exactly a year since purchase so no longer under the warranty) that the ice maker is leaking water into the ice tray chamber causing it all to freeze over the mechanism that dispenses the ice. Currently have it on ice maker off so I don't have to defreeze it each time and cleaning up a huge mess. That much for the ice and water in the door feature...
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-08-29

Samsung Care

Hi Sylwia! Let me help you with your unit. On this link: https://bit.ly/2Pivn6R you will find some tips on how to prevent frost from forming in the ice tray chamber. If this remains, feel free to get in contact with us via: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Rafael

CartmanUK22
1

2023-02-08

Houston, TX

1
The ice maker stopped working out of warranty and Samsung didn't want to fix it despite being a known manufacturing issue that resulted in a class action lawsuit. We replaced it with a newer model with a different kind of ice maker that had a similar issue out of warranty yet is not part of said lawsuit. Done with Samsung, they claim they make quality appliances but ours have been anything but.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-02-13

Samsung Care

We understand that the ice maker is one of the crucial parts of a refrigerator, CartmanUK22. We'll be glad to help! A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. We recommend checking the links below for more details. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145447019) to help our team pull up your information when you message us. Thank you! -Angelica

Plzdsshoper
5

2014-08-24

5
This refrigerator has special meaning due to the relief for my disabled husband's pain! Having the freezer on the bottom has allowed us to revive our life cooking.....we compared and found the Samsung met all our dreams and the features we wanted plus great reviews! I agree and am very happy with this product and the service at the store and delivery. Thanks to all of the people who helped us.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
SamsungJohn
5

2015-11-08

Ohio

5
Originally we bought the 26' fridge and it was defective. We were upgraded to this model as the original model wasnt available. We love the fridge, the ice maker is awesome, the water feature works without any drips. Note: It did drip at first till we purged AIR out of the line then it was great. The freezer is huge and opens all the way. We did notice if moisture gets on the track it gets stuck some but a quick lube with grease and that is no longer a problem. The freezer hold full size pizza and about anything we can think of. We have a turkey for thanksgiving and it fit with room to spare. The fridge portion is nice and everything fits without any issues. The only negative is the ice maker on the side takes up allot of room. Would of been nice if they put it across top of the fridge instead of side so it only took up 6 inch from top rather than 6 inch from side. Loving the product so far.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
MandD
4

2017-02-25

Dallas, TX

4
We love this fridge. However, can't utilize all shelf options because the ice maker is in the way and the doors don't open wide enough to easily get the drawers all the way out. Love how much ice this makes and freezer drawer is LARGE! Samsung did a great job utilizing the space and we love the way they did the shelves in the doors. Overall, we are very pleased with this product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Bucky1919
4

2016-08-13

Wisconsin

4
The ice maker is inside the refrigerator, so the ice does not freeze enough to keep them separated. they kind of melt and freeze together. when trying to get ice from the dispenser, they come out half crushed. Technician called Sony and they said that's the way they are. Ice cubes look like they are made of snow. Need to put ice cube into bowl so you can sort through the crushed ice.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
ThirdTimeCharm
4

2016-07-05

4
So far I really like my refrigerator. I cannot give it an excellent because it does have some space issues to be a 28. There is also not a butter compartment so I am having to readjust my thinking. Also, the door that has the built in ice maker has a very small storage bin that will not hold anything but something small and narrow. That being said, it is a very quiet fridge and appears to be well insulated. It is also very bright..no hunting for an item it should be very easy to see. I also love the light in the bins. It also has the temps on the door so you always know the temperature. Important for me that has had two other fridges to die in the last 12 years(not a Samsung brand though). The freezer is big and roomy and is also well lit. I think once I get over the small issues listed above, I will really enjoy it. Consumer report did give it a good rating by the way which was also important to me.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Savannahj
1

2023-11-15

1
This is a terrible refrigerator!!! It stops cooling yet the temperature on the door reports it is working correctly. Whenever I notice frost on the items inside the freezer I know it has stopped cooling. I have to reset the refrigerator by flipping the switch on our fuse box. Sometimes I have to reset the unit daily. I also put a thermometer in the freezer to track the temps.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-11-17

SEA Care

Savannahj, we can imagine the frustration of having a refrigerator that is not cooling, especially since it is one of our homes' most frequently used appliances. Below is a link to help you diagnose if your fridge is not cooling. Please click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146535833) to help our team pull up your information. Have a great day. ^Camille

Queen22
5

2016-01-12

California

5
I love Samsung products my refrigerator has a lot space with French doors. The light inside is really bright and you can control when to make ice and all the lights on the panel the way you saved energy and money on your electricity. The freezer on the bottom is very spacious I like it a lot and recommend to friends and relatives. They already came and gave me a lot of compliments
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Doneshopping
5

2017-07-04

Shoreham, NY

5
We had to replace our refrigerator after only 5 years (not Samsung). We've had our new Samsung refrig less than a month but I am happy to say so far so good. The size is perfect for us and we are happy with the water/ice features. What is truly important to us is that the product we purchased continues to work longer than 5 years. 10 years would be nice! Hoping Samsung can do it!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
UnhappyCustomer2017
1

2017-05-25

Massachusetts, USA

1
Within months of getting this fridge we had loud noises at all hours of the day. We had several technicians come out to look at it and prescribed band aid solutions that did not address the problem, which I think is by design. I am disgusted since I bought all new kitchen appliances and a washer and dryer made by Samsung. I thought they were quality built... I guess I was wrong.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-21

Samsung Care

Hello, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator. You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144428968. -Noraina

BenFL
5

2015-09-06

Florida

5
We had been wanting to get a Samsung appliance for some times since we already owned most of their other electronic items such as cell phones and TVs. This refrigerator had been awesome as it has vast storage space and the water from the refrigerator is even better than bottled water. The only concern is the small icebox so we have to wait a bit for new ice if we used a lot.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Melmoore
5

2016-02-23

Wichita,KS

5
I love the look of the refrigerator. It really looks good in my kitchen. It is really easy to find items in it, the lighting is great. I like the front cubby in the freezer also. The freezer fits more items than you think. The alarm feature is nice too if my grand daughter leaves it open by a accident i am made aware of it by the alarm so that is one less worry i have now.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
samsungfridgebad
1

2022-11-03

Salt Lake City, Utah

1
The ice maker on this fridge continually freezes over. As a result, the fans in the fridge also freeze over. I can force a defrost on the control panel, but I have to do this several times a month. It makes a really loud beeping noise for about an hour every time you do this. I've had it "fixed" several times; this has made no difference. Don't but Samsung fridges.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-11-03

SEA Care

Hello there. We are glad for your review. Let me go ahead and check why your ice maker is freezing. Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. Please see these links for details. Frost forms in the freezer or refrigerator - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01109344/ My Samsung refrigerator is too cold | Samsung US https://www.youtube.com/watch?v=40o6rKjU9UM A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please see this link for details. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Stan61
1

2019-01-31

Norman, OK

1
My Samsung French door refrigerator (Model # RF28HFEDBSR) which is only a little more than 4 years old has been making a loud vibrating noise that increases in loudness and frequency with time. Apparently ice build up around a fan used for air circulation. A professional repairman removed and replaced a temperature sensor, but the problem came back within a week.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-02-01

Samsung Cares

Stan61, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat

kazoot
5

2017-05-08

Elko, NV 89801, USA

5
Although it was expensive, I do love this fridge. I was not sure about the bottom freezer, but it is very convenient and holds more than I thought. I LOVE the ice maker. It cranks the ice out wonderfully. (and I love my ice.) I do wish it was available in a black, textured finish instead, as I do have trouble keeping stainless clean. I would recommend this product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
xishanqingyuan
5

2017-07-10

5
The Samsung refrigerator is very elegant both exterior and interior, with a diverse ability to use the interior I'm multiple configurations utilizing space and making it an enjoyment to work with, the water and ice functions our excellent and easy ro use. the Lower freezer allows easy and multiple storage configurations. I would reccomend this model to everyone.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
MicH
1

2023-09-23

Southern California

1
The ice maker broke in the 1st year. I had to wait years for it to be recalled and they have replaced it twice. I also had to repair another cooling part that broke. My parents and a friend have the same model, have made the same repairs and now their freezer is broken. I will never buy another Samsung refrigerator. They should stick to making phones.
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-09-26

Samsung Care

Hi MicH, We can imagine how you feel about your experience with the refrigerator. Let us assist you. It would be great if we could talk to you directly and gather more information about the cooling Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146334701, which will help our team pull up your information. ^Rainly

Pijtoo
3

2016-07-12

St. Louis, MO, USA

3
Performance of cooling and space is fantastic. I don't like that you can't reach in for a handful of ice cubes; you must use the dispenser which takes a bit of time or remove the entire ice bin . Reaching things in the rear of the freezer drawer is difficult because the drawer does not slide out far enough. The most frequently used part of the freezer is the sliding shelf near the top & it slides all the way to the back every time the drawer closes. So getting the most frequently used items means pulling the drawer fully open, pulling the sliding bin fully to the front, then fully closing both as they don't close with just a push & release. With our old one you just opened the door, grabbed it and let the door go: done deal. The shelving inside is excellent, especially the slide-back one and the flip up one allowing for tall items. I like being able to adjust the temperature by desires instead of just "more cold" or "less cold."
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-25

Samsung Care

Hi Pijtoo, Thank you for your review. We sincerely apologize that your experience with the fridge was less than ideal. We appreciate all concerns that help us understand how to improve our products and services. Tips for an organized Samsung Refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144839286, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

epindc
4

2015-08-09

4
Chose this refrigerator because we got a awesome deal and rated high on CR. There is obviously a lot of space, but not much room for tall items, milk, juice, dressings etc. We ended up laying somethings down. The only complaint I have so far is sometimes when the fan starts up it is loud. When it is quite in the house you can definitely tell it is running.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
JCSNEW1
5

2015-01-17

West Seneca, NY, USA

5
Just received our new Samsung refrigerator this past week. Love the features and the wife can't get the smile off her face. Has so much capacity and it is so easy to access interior products. The bottom freezer is convenient and holds much more than our previous refrigerator, My son bought this same model three (3) years ago, and it has been trouble-free.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
LovePeaceNQuiet
5

2017-01-20

5
I bought this refrigerator to replace a similar very noisy refrigerator that I purchased only 3 years ago. My 'old' refrigerator was driving me crazy and keeping me up at night, so no noise was a must-have in my new purchase. So far I am very happy with my new Samsung. It is very quiet, it appears to be good quality, and I love the layout and appearance.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
JennyLuv2shop
5

2016-05-04

Hopewell Junction, NY 12533, USA

5
Great overall design & features. Extra large capacity allows for optimum storage. This is a wonderful refrigerator. The features I especially like are the wide fresh crisper, and the ability to be able to see all items in refrigerator much more easily. There is an alarm that will sound if you leave the refrigerator open more than 2 minutes. .
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Cyndesigns
5

2016-01-12

Aurora, OH

5
I love my new Samsung french door refrigerator! Everything is so easy to find and the placement of the lighting is spot on! We looked at a lot of models and kept coming back to this one. I love the adjustable shelves which make this a very convenient when storing tall items. Plenty of room in the freezer too! I would highly recommend this refrigerator!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Riverar
5

2017-04-20

El Paso, TX, USA

5
After 16 years with our old refrigerator we decided to look for a replacement (started to have problems). We always wanted stainless steel appliances for our kitchen and after searching for a couple of weeks we decided to get a Samsung for the quality, price and looks. After a few weeks of use, we immediately realized that we made the right choice.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US

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