Samsung Wallet

Samsung Wallet creates a secure environment that allows you to make payments or manage your data with all your personal information well protected.
You can add your credit cards, debit cards, membership cards, or digital keys to your devices. On top of that, you can store and check your personal data and digital assets to make payments in an easy and safe way:
• Samsung Pay is accepted in millions of places. Use it to buy things in stores, on the web, and with participating merchant apps.
• For an extra layer of security, each transaction with Samsung Pay is covered by your bank’s fraud protection and offers authentication via fingerprint or Pin number. Your card information is encrypted in a separate and secure data vault.
• Discover deals, promotions and offers from thousands of local and national stores.
• Store passwords, addresses, and card details to use it for easier online browsing and shopping.
• Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.

Please note: All services, features, functionalities, contents, user interfaces and benefits described herein may change without notice, and their availability may vary by country/region, device model and OS version. Paid services are available after purchase.

No one likes holding up the line at the cashier. No worries, you will never be that person again with Samsung Wallet. This feature is the best way to make a purchase easily and safely with just your phone. Learn how to open Samsung Wallet below.

You can open Samsung Wallet on your Galaxy phone if you need to make purchases quickly.

Please note: Available screens and settings may vary by the wireless service provider, software version and model.

Open Samsung Wallet on your phone

With Samsung Wallet on your phone, you can check out at your favourite store with no hassle. Samsung Wallet can be accessed in a few ways:
• Swipe up on your phone’s screen to open the Samsung Pay screen, and then navigate to and tap Samsung Wallet.
• If you have the Quick access shortcut enabled, you can swipe up from the bottom of your smartphone’s screen to open Samsung Wallet.

If Samsung Wallet keeps opening by accident, you can turn off the Quick access shortcut. Open Samsung Wallet, and then tap the Menu icon > Settings > Quick access, and then tap your desired switch to turn it off.

Before using Samsung Wallet, it is important that you configure it to your liking, taking into account the features of your device and your needs.

If you have a supported device, Samsung Wallet should be already installed on your phone. If not, your phone may not have the latest software. In this case you should first download any available software updates from the “Settings” menu of your device.

To setup your Samsung Wallet, follow these steps:
1. Run Samsung Pay on your phone. Once you open the app, you will be prompted to download and install the complete app. This is because the full version of the app is not pre-installed.
2. You will be asked to sign into your Samsung account. If you have one already, simply enter your login data. If you do not have a Samsung account, you must create one through Samsung Wallet. If the account is already logged in, tap the “Start” button. Then, read and agree to the terms and conditions, and click the “Next” option.
3. Now you will have to set up a verification method for using Samsung Wallet. You can use the iris scanner (if your phone has one), the fingerprint reader, or the PIN option.

Please note: if you choose fingerprint verification, the app will also require you to set up a PIN as a backup.
4. Create a 4-digit Samsung Wallet PIN.
5. Now you can add your first credit or debit card to Samsung Wallet and use it to make payments.

If you want to enjoy all the advantages of Samsung Wallet, it is vital that you add your credit and/or debit cards to the application, so that you can make all your payments from your mobile in a convenient, fast and secure way.

If you want to add a card to Samsung Wallet, follow these steps:
1. Run your app and activate your camera. The app will ask you to aim it at the front side of your credit or debit card. The app will detect the card number and expiration date and you will have to enter the CVV code (3-digit or 4-digit depending on the card type) and your name as it appears on the card.
You can also manually enter all card details, including card number and expiration date, by tapping the “Enter card manually” option at the bottom when the app asks you to aim the camera at your card. Please note: The details required may vary based on your country/ region and card provider, so simply follow the instructions inside the Samsung Wallet app to add your card info.

2. Tap the “Next” button and wait for the app to validate your card. Once this is done, agree to the terms and conditions of your bank if they show up.
3. You will be asked to verify your card. You can choose from any of the verification methods shown on-screen (these can depend on your bank and/or card provider) and follow the instructions in the app to complete verification. You may also need to sign the card. Do that by drawing inside the box provided on the screen.
4. You can add more cards by tapping the plus icon (+) on the main screen of Samsung Wallet.

Please note: The payment card displayed in Samsung Pay may not match your physical card. In this case, Samsung Pay will use a graphic representation of your card. You can determine your card is accurate by verifying the card network (Visa, MasterCard, or American Express), the card issuer (e.g., HSBC, Citibank, or Standard Chartered Bank), and the last four digits of your card. Also, you can continue to use your physical payment cards even though you removed them in Samsung Pay. If you want to cancel your card, please contact the card issuer.

Samsung Wallet is an easy and safe way to make a purchase with your phone or your watch. Learn more about how this useful feature works below.

If you have added at least one card to Samsung Pay, you can access Samsung Wallet by swiping up from the bottom of the display on the home screen, the lock screen. You can also access Samsung Pay when the phone is locked, and the display is off. To make a payment using Samsung Pay, here is what you need to do:
1. Swipe up from the bottom of the display (from the home screen or lock screen) to open Samsung Wallet. Your default debit or credit card will show up on the screen. If you have multiple cards set up, simply swipe left or right to switch to the card you wish to use.
2. To enter payment mode, tap the fingerprint button if you have Samsung Wallet secured with the biometric sensor, or the PIN button if you want to enter your PIN. If you have Samsung Wallet secured via the fingerprint sensor, simply tap the sensor with your finger and the payment mode will activate.
3. Then, touch the back of the phone to the payment terminal or card machine. You might need to touch the phone to the side of the card machine in some cases. You have 30 seconds to do so, but if time runs out, simply repeat step 2. You can stop touching the phone to the payment terminal or card machine once your card has been detected. You may be required to enter your card’s PIN on the terminal or card machine to authorise the payment.

Can I use my Samsung Wallet abroad? You can use a Samsung Wallet device to make payments when traveling abroad if the card issuer allows the physical card to be used abroad. The same currency exchange rates and fees will still apply. For further details, contact the card issuer.

Once your card is added to Samsung Pay, it will be activated by the payment card network (e.g., Visa, MasterCard, or American Express) and the card issuer On average, activation will take place 5-10 minutes after any additional verification requirements have been met, such as entering your one-time password (OTP). During that time, you will be unable to use your card in Samsung Pay. Your card will display a notice and you will receive a notification when the card has been activated.

Please note: An active internet connection is required to add a card in Samsung Pay.

Many people have loyalty cards from various establishments. In addition to storing credit or debit cards, Samsung Wallet gives you the ability to store loyalty cards in your account, so you have everything you need in one place.

Samsung Wallet allows you to store all loyalty cards with barcodes in the app, so you can add as many as you want. Even if a card does not initially appear in Samsung Wallet, you can add a loyalty card manually.

If you want to add, remove, or use your loyalty card, follow these steps:

Add a loyalty card digitally

If you want to add a loyalty card digitally, follow the next steps:

1. Open Samsung Wallet and tap “Loyalty Cards” on the top of the screen. Then tap “Add loyalty cards”. Browse through the different categories and select your desired loyalty card. If you do not see your loyalty card, just tap “Enter loyalty card information” and select the card you want to add.
2. Enter the necessary information for your loyalty card. You can even scan the card's barcode, so you do not have to manually type out the numbers.
3. Tap the “save” button.

Remove a loyalty card

If you want to remove a loyalty card, follow the next steps:

1. Run your Samsung Wallet and tap the menu icon (three lines) at the top of the screen.
2. Tap the “Loyalty Cards” option.
3. Select the card you want to remove and tap on the more options icon.
4. Tap “Delete” and click on the “Delete” button to confirm.

Use a loyalty card

If you want to use your loyalty card, follow the next steps:

1. Run Samsung Wallet and tap “Quick Access”.
2. Select the “Loyalty cards” option and select the card you want to use (the card number and barcode will appear at the top of the screen).
3. Now, you can use your card and the cashier will be able to apply your loyalty card information to your transaction.

Samsung Wallet gives you the option to manage your favourite cards in a quick and easy way. You will be able to access your cards from the lock or home screens, or even when your screen is off, all without the need to carry a physical card with you thanks to its quick access tab feature.

Samsung Wallet allows you to add or remove favourite cards, quickly access them, or change the order of these cards. To do this, just follow these steps:

Add or remove Quick Access tab Cards

By default, all your registered credit and debit cards are added as Quick Access tab cards. But you can add or remove your preferred cards at any time. To do this, follow these steps:

1. Open Samsung Wallet and swipe down one of Quick Access tab card.
2. Click the Edit Quick Access menu at the bottom right side of the screen.
3. Select or deselect the cards you want to set as Quick Access tab cards.

Please note: You can set up to 40 cards as Quick Access tab cards.

Quick access and default card

To quickly access to your payment cards, simply swipe up from the bottom of the screen to pull up your Quick Access tab cards. They can be accessed from the Lock screen, Home screen, or when your screen is off.

To customize the different Quick Access tab card’s locations, follow these steps:

1. Run your Samsung Wallet and tap the three lines icon (menu).
2. Tap the cogwheel icon (settings) and then select the “Quick Access” option.
3. Tap the switch next to your desired locations to turn on or off the quick access for that screen.

Change the order of Quick Access tab cards

To make things even easier, you can change the order of your Quick Access tab cards. To do this, just follow these steps:

1. Open Samsung Pay Wallet and then swipe down one of Quick Access tab card.
2. Touch and hold a card, and then drag it to your desired location. The cards will automatically swap positions. The last card you used will automatically appear when you access this tab, regardless of the card order.

Samsung Wallet goes above and beyond to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Learn more about how this method protects your personal data below.

Tokenization is a method of replacing your sensitive payment information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. Samsung Knox also includes a security design where highly sensitive operations and information, such as fingerprint and payment information, are kept in a separate computer area known as a “secure environment.” Normal applications or malware have no access to the information inside it. In a nutshell, Samsung Wallet is super secure.

How Samsung Wallet protects your data

When you add a payment card to Samsung Pay, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer's payment network (i.e., Visa™, MasterCard™ or American Express™) for approval. A one-time password (OTP) or any other authentications (i.e Make a call to card issuers) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Pay fraudulently.

This process takes place every time you add a payment card. A new token will be generated even if you attempt to add a card that was recently removed.

Samsung does not store or even have access to the payment information added to Samsung Wallet. The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards.

When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on the internal network. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the transaction.

Samsung Wallet is much more secure and has more complex and sophisticated security layers that give you more peace of mind when operating the app. However, if you lose your phone you should know what to do.

If you lose your phone, you can use Samsung's Find My Mobile service and other security features to remotely lock or erase your payment cards in Samsung Wallet.

If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.

1. On a computer, go to the Find My Mobile website and log into your Samsung account.
2. Select your device from the list of devices and tap on “Lock” option.
3. Enter all the necessary information and tap “Lock”. Now no one has access to your info or Samsung Wallet.
4. In the worst-case scenario, you can reset your phone by tapping “Erase data”.

Please note:
• Resetting your devices will completely wipe its data, including your Samsung Wallet information. Make sure you tap the “Back up” option in Find My Mobile or take other back up measures before resetting your phone.
• If the phone is reset, you will need to sign into your Samsung account on the phone to restore data from the backup. If a Google account is registered on the phone, you will need to sign into the Google account on the phone before you can use the phone again.

You shall visit our Samsung Experience Stores (https://www.samsung.com/hk_en/samsung-experience-store/locations/) to check with our Galaxy Consultant or Samsung Customer Service Centers (https://www.samsung.com/hk_en/support/service-center/) for further assistance.

No. You should never install any Samsung Wallet APK files from any external parties except for downloading from Samsung Galaxy Store.