What can I do with the loosened door latch on my washing machine?

Last Update date : Feb 03. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

For safety reasons, your washing machine door latch is intentionally designed to keep it slightly open. It is not a product malfunction. Find out more information about the door latch through the guide video below.

There are reasons for a loose door latch on your washing machine.

  • Safety reasons
  • User convenience reasons

The loose door latch is not a product defect or malfunction.

To support the easy opening/closing of the door, the door latch (lever) is designed to be slightly loose.

You can check the small device on the other side of the door handle.

 

For safety purposes

If the door of your washing machine closes easily, it will pose a hazardous risk to children, infants or pets due to a lack of air inside the drum.

 

For user convenience purposes

To ventilate the drum after using your washing machine the door latch is intentionally designed to keep the door slightly open.

(Do not close the door entirely)

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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