Can I reset my Samsung account password?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
You can reset your Samsung account password at web portal: https://account.samsung.com/accounts/v1/MBR/resetPassword#
Click on "Reset password"。
Enter "ID (Email)", press "Next".
A password-reset confirmation email will be sent to your entered email address, click on the link there and you will be redirected to a page which you are required to enter a new password.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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