What to do when your Samsung Galaxy phone screen appears in greyscale or shows inverted colours
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If your screen appears in greyscale or the colours look inverted, certain settings such as sleep mode or accessibility features may be enabled. You can adjust or turn off these settings to restore the screen to its normal appearance.
Check how your screen currently looks
Before proceeding, check how your screen is currently displayed. Depending on the screen condition, the cause and solution may vary. Refer to the section below that matches your screen symptoms.
Normal
Greyscale
Colour inversion
Colour filter
Turn off greyscale in sleep mode
Sleep mode can change your screen to greyscale to help reduce eye strain before bed. If you prefer to see colours while in Sleep mode, you can turn this feature off.
Step 1. Check if greyscale is enabled on your screen and tap Settings.
Step 2. Select Modes and Routines.
Step 3. Select Sleep.
Step 4. Select Other actions.
Step 5. Tap Remove icon and tap Done.
Step 6. Return the screen to its normal display.
Turn off greyscale in Colour correction
Colour correction helps people with difficulty distinguishing colours by adjusting the screen's colour spectrum. If you prefer not to use this function, turn off Colour correction.
Step 1. Check if greyscale is enabled on your screen and tap Settings.
Step 2. Select Accessibility.
Step 3. Select Vision enhancements.
Step 4. Select Colour correction.
Step 5. Turn Off the Colour correction option.
Step 6. Return the screen to its normal display.
Turn off Colour inversion
Colour inversion reverses the colours on your screen to improve visibility for users with low vision. If you prefer not to use this function, turn off colour inversion.
Step 1. Check if Colour inversion is enabled on your screen and tap Settings.
Step 2. Select Accessibility.
Step 3. Select Vision enhancements.
Step 4. Turn Off the Colour inversion option.
Step 5. Return the screen to its normal display.
Turn off Colour filter
Colour filters apply a coloured tint over the entire screen to make text easier to read. If you prefer not to use this function, turn off Colour filter.
Step 1. Check if Colour filter is enabled on your screen and tap Settings.
Step 2. Select Accessibility.
Step 3. Select Vision enhancements.
Step 4. Select Colour filter.
Step 5. Turn Off the Colour filter option.
Step 6. Return the screen to its normal display.
Note: Menu names, paths, and screen layouts may vary depending on your device model, software version, or app version.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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