What to do if your washing machine does not spin as expected

There are several reasons which may explain why your washing machine has stopped spinning. Sometimes it can be because there are sensors in the machine which slow or stop the spin cycle automatically if it detects an issue. Use the guide below to determine the reason that it has stopped spinning and what you need to do to try to fix it.

Unbalanced loadClick to Expand

If your Samsung washing machine stops during spinning it could be due to an unbalanced load.


If a load unbalance is sensed during the start of a spin cycle or during a rinse cycle, the machine will attempt to automatically reposition the load automatically by rotating slowly in both directions.


If this does not work:

1 Open the door and redistribute the washing more evenly around the drum.
2 Check that the drum is not over or under loaded. There should be a hand’s width between the top of the laundry and the top of the drum. If washing a larger item by itself, add more items to the load to prevent them gathering on one side of the drum.
3 Refer to the user guide to check the cycle selected. If correct for the load, continue to step 4. If not, change the to a more appropriate cycle.
4 Start the cycle again.
Drum not drainingClick to Expand

If the drum has stopped draining the machine will not spin properly.


Refer to our step-by-step-guide to find out what to do if your washing machine isn’t draining or filling.

2 Start the cycle again.
Motor faultClick to Expand

If your machine detects a motor fault, it will usually display an error code. Use our guide to find out what to do if your washing machine displays a code or symbol. There, you can find suggested solutions for each error code.


If the error code suggests there is a motor fault:

1 Switch off the appliance at the mains.
2 Wait 30 seconds.
3 Switch the appliance back on again.
4 Start a new programme.

If the problem persists, please contact Samsung Support.

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