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Technical product support

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Help choosing your new product

Product specifications and demos to help you choose your new product.
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Help choosing your new product

Product specifications and demos to help you choose your new product.
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Online Shop FAQs

Find answers to all your questions for ordering, payment, delivery and returns.
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Payment and finance options

Find out more about payment and finance options including Humm monthly and Humm pay in 4.
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Promotions

See all our top offers including trade in, Student offers, Samsung Boost and Rewards.
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Live Chat

Shop and Order Support
Mon - Fri | 9am to 5pm
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Samsung online shop support
Mon – Thurs | 9am to 5:30pm
Fri | 9am to 4:30pm

Local call charges may apply
0818 717 100
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Delivery and installation

Find answers to frequently asked questions about product delivery and installation.
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Track your Order

Check the delivery status of your orders,
track individual shipments and more.
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Returns and Cancellations

How to return an item(s), cancel an
 order and other common questions including price promise.
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Claim or Redeem an Offer

Find out how to claim an offer.
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Online Shop FAQs

Find answers to all your questions about ordering, payment, delivery and returns.
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Live Chat

Shop and Order support
Mon - Fri | 9am to 5pm
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Call

Samsung online shop support
Mon – Thurs | 9am to 5:30pm
Fri | 9am to 4:30pm

Local call charges may apply
0818 717 100
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Troubleshooting and Repair

Troubleshoot an issue and book a
repair online.
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Warranty Information

Review your product warranty terms.
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Online Product Help

Browse FAQs, videos and product
manuals.
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Track My Repair

Check the status of your repair online.
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Chatbot AI and Live Chat

Technical Product Support
Mon - Sun | 24 hours a day
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Technical Product Support
Mon – Fri | 8am to 8pm
Sat – Sun | 9am to 6pm

Local call charges may apply
0818 717 100

Apps and Services Support

Help and support for your Samsung Apps and Services queries.
Mon – Fri | 8am to 8pm
Sat – Sun | 9am to 6pm
0124 69557
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