How to recover a deleted photo from your Galaxy phone recycle bin

Before you try out below recommendations as to your solution, be sure to check if your device's software is updated with latest version. Please check how to update your mobile device's software in following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions. 

Check your Recycle bin
Keep deleted images and videos in the Recycle bin for 30 days before they are deleted forever.

Step 1. Open Gallery app > tap Menu.
Step 2. Select Recycle bin > tap Edit.
Step 3. Select photos you want to restore > tap Restore.

Activate Recycle bin
To use Recycle bin, you should have turned on the Recycle bin before you deleted photos.

Step 1. Open Gallery app > tap Menu.
Step 2. Select Settings >Select Recycle bin to turn on.

Check your Recycle bin
Items will be permanently deleted after 60 days in Recycle bin.

Step 1. Open Google Photos app > tap Library.
Step 2. Select Bin > tap Select.
Step 3. Select photos you want to restore > tap Restore.
Step 4. Tap the pop-up to restore items.

Check your account
Some photos may look like they disappeared because you are in a different account.
Check your signed in account. Is that the account you backed up your photos to? If not, sign out, and then sign in with the correct account.

Gallery sync using Samsung Cloud has been switching to MS OneDrive for convenience. Periodic backups are required to prevent unwanted data loss including photos and videos. You may also find more information on ‘How can I backup data on my Galaxy device automatically?’. 

Step 1. Navigate to Gallery > tap More options (three vertical dots) > Settings.

Step 2. Tap Cloud sync > Connect your Samsung and Microsoft accounts if needed.

Step 3. follow on-screen instructions until the sync has started. 

If you are experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app. 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.