//skp.samsungcsportal.com

How do I backup and restore data on my Galaxy device?

Creating a backup of your smartphone data keeps you safe, just in case the worst happens. Making backups and restoring your data from a backup is made easy with a Samsung account, Google account or with the Smart Switch app. You can even set your smartphone to create backups automatically, ensuring that your data is secure around the clock.

If you are creating a backup so that you can move your data to a new device, the Smart Switch app makes the process of switching phones quick and painless. Find out more about using Smart Switch.

Please note: the steps for backing up and restoring your device will depend on the operating system that you are using. Find out how to check what version of Android your device is using

Backing up and restoring with a Samsung account

Android Pie and above operating systems

Backing up to a Samsung Account

1 Swipe up to access your apps

2 Tap Settings

3 Tap Accounts and backup

4 Tap Backup and restore

5 Tap Back up data

6 Select the apps that you wish to back up

7 Tap Back up

8 Your data will be backed up. The time it takes will depend on how much data is being saved. Tap Done when finished

Restoring data from a Samsung Account backup

1 Return to the Backup and restore settings menu

2 Tap Restore data

3 Select the backup that you wish to restore

Please note: if you have multiple Samsung devices backed up to the same account, each of your backups will be displayed

4 Select the apps that you wish to restore

5 Tap Restore

6 If prompted, tap Install to restore your apps and Home screen

Nougat and Oreo operating systems

1 Swipe up from the home screen, to access your apps

2 Tap Settings

3 Tap Clouds and accounts

4 Tap Back up and restore

5 Tap Back up data

6 Select the data you want to back up

Select the data you want to backup then tap BACK UP

7 Tap BACK UP

Restoring data from a Samsung Account backup

1 Return to the Backup and restore settings menu

2 Tap Restore data

3 Select the backup you want to restore

4 Select the data you wish to restore

5 Tap RESTORE

Marshmallow, Lollipop and KitKat operating systems

1 Tap Apps

2 Tap Settings

3 Tap Cloud

Please note: if you are not signed into a Samsung Account, you will be asked to sign in or create one

4 Tap Backup

6 Select the data you want to back up

7 Tap Back up now

Once you've logged into your Samsung account, data from your phone will be automatically uploaded to the cloud.

Restoring data from a Samsung Account backup

1 Return to your Cloud settings

2 Tap Restore

3 Tap OK

4 Select a backup to restore

5 Tap OK to confirm

5 Tap Restore now

Backing up and restoring with a Google account

Android Pie and above operating systems

1 Swipe up on the home screen, to access your apps

2 Tap Settings

3 Tap Accounts and backup

4 Tap Backup and restore

5 Tap the switch next to Back up my data to automatically back up data from your phone and apps

Tap the switch next to Back up my data to turn it on

6 Tap Backup account to choose or change which Google account your backups are saved to

7 Tap Google Account to manage your accounts and backups

8 Tap the switch next to Automatic restore, to restore app settings and data when an app is reinstalled

Oreo and Nougat operating systems

1 Swipe up on the home screen, to access your apps

2 Tap Settings

3 Tap Cloud and accounts

4 Tap Backup and restore

5 Tap the switch next to Back up my data, to automatically back up data from your phone and apps

6 Tap Backup account to choose or change which Google account your backups are saved to

7 Tap Google account to manage your accounts and backups

8 Tap the switch next to Automatic restore, to restore app settings and data when an app is reinstalled

Marshmallow, Lollipop and Kitkat operating systems

1 Tap Apps

2 Tap Settings

3 Tap Backup and reset

4 Tap Back up my data

5 Tap the switch

6 Tap Backup account to choose or change the account your backups are saved to

7 Tap the checkbox next to Automatic restore, to restore app settings and data when an app is reinstalled

Backing up with Smart Switch

Back up to your PC or Mac

Smart Switch is an easy and troublefree way to create backups of your smartphone data for safekeeping. Smart Switch can create backups from both Android and iOS devices and can restore your data to a Samsung smartphone, making setting up your new phone a breeze.

Find out more about backing up your smartphone to a PC or Mac with Smart Switch.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.

LEARN MORE

Call

Speak to one of our dedicated team of experts.

LEARN MORE

Need a repair?

Whether your product is in warranty or out of warranty, we're here to help.

BOOK A REPAIR WITH US

FIND A SUPPORT CENTRE

Can we help find anything?

How do I backup and restore data on my Galaxy device?

Backing up and restoring with a Samsung account

Backing up and restoring with a Google account

Backing up with Smart Switch

Comments:

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Call

Need a repair?

How do I backup and restore data on my Galaxy device?

Backing up and restoring with a Samsung account

Backing up and restoring with a Google account

Backing up with Smart Switch

Related Questions

Comments:

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Call

Need a repair?

Want help now?

How do I find my model number?