How do I backup and restore data on my Galaxy device?

Creating a backup of your smartphone data keeps you safe, just in case the worst happens. Making backups and restoring your data from a backup is made easy with a Samsung account, Google account or with the Smart Switch app. You can even set your smartphone to create backups automatically, ensuring that your data is secure around the clock.
If you are creating a backup so that you can move your data to a new device, the Smart Switch app makes the process of switching phones quick and painless. Find out more about using Smart Switch.
Please note: the steps for backing up and restoring your device will depend on the operating system that you are using. Find out how to check what version of Android your device is using
Backing up and restoring with a Samsung account
Backing up to a Samsung Account








Restoring data from a Samsung Account backup


Please note: if you have multiple Samsung devices backed up to the same account, each of your backups will be displayed











Restoring data from a Samsung Account backup







Please note: if you are not signed into a Samsung Account, you will be asked to sign in or create one




Once you've logged into your Samsung account, data from your phone will be automatically uploaded to the cloud.
Restoring data from a Samsung Account backup






Backing up and restoring with a Google account























Backing up with Smart Switch
Smart Switch is an easy and troublefree way to create backups of your smartphone data for safekeeping. Smart Switch can create backups from both Android and iOS devices and can restore your data to a Samsung smartphone, making setting up your new phone a breeze.
Find out more about backing up your smartphone to a PC or Mac with Smart Switch.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
Online
Tweet us | 9am-9pm, 7 days a week
We are here to help | 9am-9pm, 7 days a week
Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri
We'll respond within 24 hours of your request.
For new and existing orders
Send us an email to get an update on your Samsung Shop order.
Check the status of your repair with Samsung
Help with Hubs, Kits, Sensor and Outlets
Call
Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
For new and existing orders | 9am - 5pm, 5 days a week
For business support
8am - 6pm, Mon - Fri
Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy
* For any printer related enquiries please visit the HP website.