Additional steps required on your 2013 "F" Range

After a recent software update, you may see the message "Smart Hub is being updated. Please try again later" constantly displayed when the SmartHub button is pressed. You may also find that the Apps Panel is not populated. 

 

Follow the below instructions to resolve the issue. You can find a list of the model numbers for the F range below these instructions.

1 Power the TV off at the mains
2 Wait for 10 seconds
3 Power the TV back on
4 Wait for 5 minutes. During this time DO NOT press the Smart Hub button
5 After 5 minutes press the Smart Hub button
6 Do not try to launch any App from the Recent section
Do not launch any app in the Recent section
7 Navigate to Featured
Navigate to featured
8 Click on the Apps tile
Click on the Apps tile
9 Launch Apps from the Mains Apps panel

Please note: to complete these instructions, Apps must be launched from the Mains Apps panel in this instance

Launch apps for the Main Apps panel
10 You can now launch Apps from the Recent section
11 If the Main Apps panel is still not populated, please wait for 5 minutes before trying these steps again
12 If you have followed the steps again but the Main Apps panel is still not populated, exit Smart Hub
13 Press the Menu button, then navigate to Smart Features
Press the Menu button then navigate to Smart Features
14 Navigate to Reset Smart Hub
Navigate to Reset Smart Hub
15 Follow the on-screen instructions to reset your Smart Hub
16 Power the TV off at the Mains for 10 seconds before powering it back on
17 Press the Smart Hub button on your remote control and follow the on-screen instructions to set up your Smart Hub
18 Once completed, the Main Apps panel will populate by downloading all the default Apps
Model numbers for the F range

Model number 

Software Label

BBC iPlayer update version

UE40F7000STXXU

T-FXPDEUC

1136.0

UE40F8000STXXU

T-FXPDEUC

1136.0

UE46F7000STXXU

T-FXPDEUC

1136.0

PS51F8500STXXU

T-FXPDEUC

1136.0

UE46F8000STXXU

T-FXPDEUC

1136.0

UE46F8500STXXU

T-FXPDEUC

1136.0

UE55F7000STXXU

T-FXPDEUC

1136.0

PS64F8500STXXU

T-FXPDEUC

1136.0

UE55F8000STXXU

T-FXPDEUC

1136.0

UE55F8500STXXU

T-FXPDEUC

1136.0

UE60F7000STXXU

T-FXPDEUC

1136.0

UE65F8000STXXU

T-FXPDEUC

1136.0

UE75F8000STXXU

T-FXPDEUC

1136.0

UE85S9STXXU

T-FXP9DEUC

2237.0

UE55F9000STXXU

T-FXP9DEUC

2237.0

UE65F9000STXXU

T-FXP9DEUC

2237.0

UE32F6510SBXXU

T-MST12DEUC

2127.0

UE40F6510SBXXU

T-MST12DEUC

2127.0

UE32F6800SBXXU

T-MST12DEUC

2127.0

UE40F6500SBXXU

T-MST12DEUC

2127.0

UE40F6640SBXXU

T-MST12DEUC

2127.0

UE40F6650SBXXU

T-MST12DEUC

2127.0

UE40F6670SBXXU

T-MST12DEUC

2127.0 

UE40F6740SBXXU

T-MST12DEUC

2127.0

UE40F6750SBXXU

T-MST12DEUC

2127.0

UE40F6770SBXXU

T-MST12DEUC

2127.0

UE40F6800SBXXU

T-MST12DEUC

2127.0

UE46F6500SBXXU

T-MST12DEUC

2127.0

UE46F6510SBXXU

T-MST12DEUC

2127.0

UE46F6640SBXXU

T-MST12DEUC

2127.0

UE46F6650SBXXU

T-MST12DEUC

2127.0

UE46F6670SBXXU

T-MST12DEUC

2127.0

UE46F6740SBXXU

T-MST12DEUC

2127.0

UE46F6750SBXXU

T-MST12DEUC

2127.0

UE46F6770SBXXU

T-MST12DEUC

2127.0

UE46F6800SBXXU

T-MST12DEUC

2127.0

UE50F6500SBXXU

T-MST12DEUC

2127.0

UE50F6640SBXXU

T-MST12DEUC

2127.0

UE50F6650SBXXU

T-MST12DEUC

2127.0

UE50F6670SBXXU

T-MST12DEUC

2127.0

UE50F6740SBXXU

T-MST12DEUC

2127.0

UE50F6750SBXXU

T-MST12DEUC

2127.0

UE50F6770SBXXU

T-MST12DEUC

2127.0

UE50F6800SBXXU

T-MST12DEUC

2127.0

UE55F6500SBXXU

T-MST12DEUC

2127.0

UE55F6510SBXXU

T-MST12DEUC

2127.0

UE55F6640SBXXU

T-MST12DEUC

2127.0

UE55F6650SBXXU

T-MST12DEUC

2127.0

UE55F6670SBXXU

T-MST12DEUC

2127.0

UE55F6740SBXXU

T-MST12DEUC

2127.0

UE55F6750SBXXU

T-MST12DEUC

2127.0

UE55F6770SBXXU

T-MST12DEUC

2127.0

UE55F6800SBXXU

T-MST12DEUC

2127.0

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