How do I update the software on my Samsung Smart TV?

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

The easiest way to update your software is directly through the settings menu on your TV. If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick.


Update software using your TV menuClick to Expand

Press the Settings button on your remote, then go to: Support > Software Update > Update Now

Please note that the images below may differ slightly depending on your model and operating system.

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Update via USBClick to Expand

You will need: your TV model number, a USB stick and a PC or laptop.


Caution: While upgrading, do not pull the USB stick out, unplug the power cable or turn off this TV as this could cause a firmware error.


You can find your model number either by checking the sticker at the back of your TV or by going into the Settings menu and choosing Support > About this TV.

1. Go to Manuals and Downloads, select Manuals and downloads, then TV & AV , choose your model, then click Select

2. On the site for your model, scroll down to where it says 'Downloads', then download the file onto your PC or laptop top, unzip the file, then save it onto a USB stick. Caution: do not change the name of the folder or file.

3. Turn on your TV and insert the USB stick into the USB port.

4. From the settings menu, select Support > Software update > Update now.

5. You will now be prompted to search the connected USB device for updates.

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