How do I update the software on my Samsung Smart TV?

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

The easiest way to update your software is directly through the settings menu on your TV. If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick.


Update software using your TV menuClick to Expand

Please note: the following steps may look different depending on your TV model and the version of the smart menu it uses. if you're not sure of the exact steps, follow your printed user manual or download the e-manual from Samsung Support

1 Press the menu button on your remote
How do I update the software on my Samsung Smart TV?
2 Select Support
How do I update the software on my Samsung Smart TV?
3 Select Software Update
How do I update the software on my Samsung Smart TV?
4 Select Update Now
How do I update the software on my Samsung Smart TV?
Update via USBClick to Expand

Please note: you will need, your TV model number, a USB stick and a PC or laptop

 

You can find your model number by checking the sticker on the back of your TV or by going to the settings menu and choosing Support > About this TV

2 Search for your TV's model number
How do I update the software on my Samsung Smart TV?
3 On the site for your model, scroll down to the Downloads section
How do I update the software on my Samsung Smart TV?
4 Download the latest Upgrade File onto your computer
How do I update the software on my Samsung Smart TV?
5 Unzip the file then save onto a USB stick

Please note: do not change the name of the folder or file as your TV will not be able to recognise the files

6 Turn on your TV and insert the USB stick into the USB port

Please note: if your TV has more than one USB port, make sure that there are no other devices plugged into any USB port

7 Press the Menu button on your TV remote
How do I update the software on my Samsung Smart TV?
8 Select Support
How do I update the software on my Samsung Smart TV?
9 Select Software Update
How do I update the software on my Samsung Smart TV?
10 Select Update Now
How do I update the software on my Samsung Smart TV?
11 Select the USB option

Follow the on-screen prompts to begin the update process. Once the update has completed, your TV will turn itself off and then on again.

Please note: while the TV is updating, do not pull out the USB stick, unplug the power cable or turn off the TV as this could cause a firmware error

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Send us an email to get an update on your Samsung Shop order.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0818 302 016Samsung Shop

For new and existing orders | 9am - 5pm, 5 days a week

0124 75161B2B Support

For business support
8am - 6pm, Mon - Fri

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us