85" Q70A QLED 4K Smart TV

Operations

Hi newfromblammo, thank you for sharing your concern with us. Would you be able to share some more details with us so we can help? Give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support) 

SNS

Olá Thais, Obrigada por reportar esse tipo de situação, estamos sempre atentos para melhorar nossas soluções através do que aprendemos com o seu feedback. Faça o teste de imagem para entender se trata-se de uma característica ou defeito: Vá em Menu > Configurações > suporte > auto diagnostico teste de imagem, modelos acima de 2019 o caminho será Configuração > Suporte > Cuidado com o dispositivo > Auto diagnóstico > Teste de imagem. Eu enviei um e-mail para você com mais detalhes e alguns testes para que você realize. Se precisar, pode me retornar por lá ou entre em contato em um de meus canais. Segue o link: https://cutt.ly/cwqfWFAD

Samsung Brand Ambassador

GabeM4: I am happy to hear that you are enjoying your new 2021 Q70A TV. I’m glad to hear that both the picture quality and sound are bringing your entertainment setup to the next level. Object Tracking Sound allows you to immerse yourself in 3D surround sound with strategically placed, dynamic speakers that move the sound around you. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Samsung Brand Ambassador

Lalamarie22, It’s great to hear setup was a breeze and that you’re enjoying your new Q70C TV’s picture, brought to you by Quantum HDR engineered to deliver an expanded range of color and contrast. With an impressive spectrum that deepens blacks and brightens whites, Quantum HDR allows you to see every detail in your favorite content, stepping up the brilliant possibilities of what your picture can bring you. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Samsung

Olá! Sentimos que sua experiência não tenha sido como esperado. Para que possamos compreender melhor e oferecer o suporte adequado, por favor, entre em contato com o nosso chat para que possamos ajudar você: Acesse: https://cutt.ly/cwqfWFAD

Samsung Brand Ambassador

AAAA: Thank you for your review of the Q70A TV and for sharing your experience with the Solar Cell Remote. If the remote control does not work properly or its response is very slow, the battery might be low or dead. You can charge the remote control by using the solar cell or the USB port(C-type) on the bottom. You can also check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Samsung Brand Ambassador

Chalie06, I'm sorry to hear of the connectivity issues you're experiencing with Samsung's Q70A TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Samsung Brand Ambassador

Ilab, It's great to hear that unboxing and setup was a breeze, and that you're enjoying the excellent image quality of your Q70C TV! We appreciate your feedback on the out of box settings - we'll be sure to share this with our internal teams. While you're viewing content and want to adjust picture settings without leaving the app, you can quickly access your TV's settings by pressing the Settings/Number/Color button (below the power button) on your remote. Here’s how to use it: 1. Press the Settings/Number/Color button on your remote. 2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed. 3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings. I hope this tip helps you enjoy your new product! You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Samsung Brand Ambassador

Kahousto, Thank you for sharing your thoughts on the picture quality of your Q70A TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. I see that you have already tried adjusting your image, but I did want to share the following adjustments with you, just in case: Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist